DILSHAD P P

Bachelor’s Degree in Electronics & Communications Engineering

Azure AZ-104,AZ-900,MCSA 2016,MCSA 2012,MCITP,VCP 6,ITIL & CCNA Contact Details: +974-****-**** ad32pa@r.postjobfree.com IT SUPPORT ENGINEER

Aspiring for career growth assignments in mid-level management in a capacity where I can contribute towards the improved performance and cost efficiency in IT management of the perspective employer.

PROFESSIONAL PROFILE

− A dynamic, competent & multi-tasking professional with 15 years of experience in System Administration, IT Support & Technical Support.

− Strong coordination, organization, teaming and communication abilities

− A continuous learner to be with the pace of change of technologies

− Ability to work under pressure and time constraints EMPLOYMENT SCAN

IT ADMINISTRATIVE SUPPORT, MINISTRY OF EDUCATION AND HIGHER EDUCATION, DOHA QATAR (27-08-2018 to Present)

Scope Of Work:

− Support Technical Systems: Implement changes to data systems configurations, including premises wiring and hardware for internal and external networks.

− Configuration & Administration of IP Phone, CCTV & Biometric Devices

− Troubleshoot problems with computer applications systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; make repairs and corrections where required.

− Planning, implementation & Documentation of various IT policy such as Security, Internet, Email, Firewall etc.

− Assist with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintain current knowledge of hardware, software and network technology and recommend modifications as necessary.

− Work station OS deployment (Windows, Linux & Mac), Configuration of Workstations/Laptops, coordinating when required with the regional counterparts.

− Responsible for network printing and print management IT ADMINISTRATOR,BUDGET RENT A CAR(Massar Rent A Car), DOHA, QATAR (21-04-2013 to 31-05-2018)

Established in 1958, the Budget Rent a Car brand is licenced within Europe, the Middle East and Africa to Zodiac Europe Ltd (a subsidiary of Avis Budget EMEA Ltd). Achievments:

− Deployed Windows servers 2016, 2012 in the organization for domain controllers, Database servers & File Servers.

− Implemented Virtualized IT infrastructure using Microsoft Hyper-V, Microsoft Azure and VMware with high availability.

− Core Technical member of ERP(CarPro) implementation team & MS SQL Server Management.

− Migrated & Implemented Enterprise email system for BUDGET to Office 365 Exchange Server with high availability

− Implemented Avaya IP Telephony system(IP Office 500 V2)for Head Office

− Implemented a Centralized Attendance system for entire staffs of company in head office and branch offices.

− Upgraded an effective communication system by using IP phone system. Scope Of Work:

− Creating and managing full IT network infrastructure and applications to enable the business to meet its objectives.

− Administration & Maintaining of High Availably Servers Server with Virtualization by using Hyper-V, Microsoft Azure & VMware Platforms.

− Work station OS deployment (Windows, Linux & Mac), Configuration of Workstations/Laptops, coordinating when required with the regional counterparts.

− Technical & Functional Consultant for ERP Software Focus(MS SQL).

− Administrating and managing of Cyberoam Firewall Software& other Various Application Software Support & Maintenance.

− Active directory Administration and Group policy management.

− Management of Data Backup (Database, Mailbox, NAS Storages & Servers).

− NAS Storages File Distribution, Folder Access Permissions Etc.

− Planning, implementation & Documentation of various IT policy such as Security, Internet, Email, Firewall etc.

− Configuration & Administration of IP Phone, CCTV & Biometric Devices

− Provide end user training and manage all IT support in a timely fashion.

− Responsible for network printing and print management IT SPECIALIST – MOULANA HOSPITAL, KERALA, INDIA (July 2009-August 2011) Scope Of Work:

− Determines source of concern by interviewing user on the telephone, responding to emails and voicemails, interacting face-to-face on a regular basis.

− Provides a variety of day-to-day support to the implementation team and resolves the issues with the customer or refers the problem to other technical personnel.

− Provides solutions to end-user problems related to computer software and hardware, networking and voice and video technologies in a LAN environment.

− Identifies, organizes, and works with IT Department to initiate all implementation team user requirements and to develop goals, timetables, desired outcomes and evaluative methods.

− Evaluates user needs and system functionality and ensures that IT and telecommunication facilities meet the needs of the implementation team.

− Writes user manuals and technical documentation.

− Manages crisis situations, which may involve complex technical hardware or software problems

− Assists with the implementation of the Project Management tool.

− Implements efficient integration of data communications for various computer servers, terminals, personal computers, etc. into the data network.

− Manages work and priorities through ticketing system and workflow.

− Produces and maintains valid up-to-date documentation of the overall network facilities

− Maintains multi-site network regular maintenance and operations.

− Assists in conducting corrective and preventive hardware maintenance on switches, routers and Wireless systems.

− Maintains client confidence and protects operation by keeping information confidential.

TECHNICAL SUPPORT ENGINEER - WIPRO INFOTECH, COCHIN(July 2007-June 2009) Scope Of Work:

− Held multifaceted responsibilities to configure, implement and administer FORUM 3 and it’s all patches.

− Provided Project Management with strict deadlines and tight budgets, while balancing resources, for LAN, SAN and Application Integration projects.

− Provided Pre-Sales and Post-Sales technical consulting for customers and company sales people.

− Responsible for administration, hiring, technical training, mentoring, and team building.

− Work with Customers, Vendors, and staff to produce Network designs. This involves detailing Network requirements and Equipment to implement different designs, producing network design documents such as drawings and recommendations for a particular approach, and the presentation of same to technical staff and management.

− Designed and implemented the support infrastructure of FORUM 3 ERP.

− Controlled product releases while working with hardware and software engineers.

− Produced technical documentation for customers and customer service.

− Participated as TS in the IT infrastructure implementation project of Calicut International Airport.

− Participated in ASSET TAGGING project for Birla Sun Life Insurance.

− Provide Helpdesk support services for all IT systems and infrastructure to all users in all branches, ensuring all support requests and incidents are logged for easy management and review.

− Manage and maintain all locally based IT systems and infrastructure.

− Update changes on and taking backup

− Monitor network performance and system resources.

− Day-to-Day support for the problems and maintenance.

− Configuration of MS Outlook.

− Installation of Software and Hardware, Imaging.

CERTIFICATIONS

Azure AZ900, MCSA : - URL: https://mcp.microsoft.com/Anonymous//Transcript/Validate Transcript ID: 1042534, Access Code: dilshadpp

VCP 6 : - URL: http://www.pearsonvue.com/authenticate/ Registration Number: 312839776, Validation Code: 429818286 ITIL : - Participant ID: EXN4935381

CCNA : - Certificate Verification No: 416024027143EODK TRAININGS RECEIVED

MCSA 2016 from Zoom Technologies, Hyderabad

Microsoft Azure from Zoom Technologies, Hyderabad

VCP 6 from AJR Technologies, Bangalore

Microsoft Exchange Server from Rhydo Technologies, Cochin Cisco Certified Network Associate (CCNA) from Rhydo Technologies, Cochin Microsoft Certified IT professional (MCITP) from Rhydo Technologies, Cochin EDUCATION QUALIFICATION

2007: B.Tech (Electronics & Communications Eng.) - The University of Calicut 2003: Plus Two Computer Science - Board of Higher Secondary Examinations, Kerala 2001: S.S.L.C - Secondary School Leaving Certificate PERSONAL PROFILE

Date of Birth : 08/05/1984

Passport : S9839331

Passport Expiry : 01/01/2021

Qatar ID & Driving License : 284********

Linguistic Abilities : English, Arabic, Hindi & Malayalam (MT) Please inform me if references required. Date: 10/01/2021

(DILSHAD P P)

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