Customer Service Retention Specialist
Resume:
Abbyuth P. Crespin
** ********* **** **********, ** 10988
**********@*****.***
Objective:
A challenging and rewarding position within a growing organization, which will utilize my skills and experiences as well as offer growth opportunity.
Summary:
More than 15 years of successful experience in customer service and support with recognized strengths in account maintenance. Possess solid computer skills.
Fluent in English and Spanish
Able to quickly understand customer needs /industry trends and translate knowledge into sales results.
Ability to train, motivate, and supervises customer service employees.
Focusing on increasing growth, profitability and customer satisfaction.
Employment:
Anthem BCBS, Middletown N.Y.
March 2022 - Present
Resolved claim, benefit and enrollment issues.
Communicate with customers by telephone or email to provide information about products or services, as well as assisting with billing, coordination of benefits and claim inquiries.
Assisted with inventory for my team to ensure all deadlines are met in a timely manner
Mentored new hires during their nesting stages.
Prepare insurance claim forms or related documents and review them for completeness before sending to appropriate department.
Audited correspondences to be sent out to members and providers.
Keep records of customer interactions by recording details of inquiries, complaints, or comments, as well as actions taken.
Built rapport and trust with members and provided exceptional customer service.
Sep 2014
Mar 2022
Time Warner Cable/Spectrum, Middletown N.Y.
Internet and Voice Repair Specialist
Able to troubleshoot a multitude of internet and phone related issues directly with clients.
Able to check back-end systems to reconfigure settings on customer equipment and verify all settings and configurations.
Able to manually remove and add phone service, and manually configure settings directly to phone systems.
Able to walk clients through configuring internet settings on router, including, but not limited to:
oChange of SSID and Password.
oChange of channels on Wi-Fi network.
oChange of security level on Wi-Fi network.
oAccessing local connections to better assist with above options.
Mar 2022 Present
C&S Warehouse, Chester N.Y.
Inventory Control Specialist
Count merchandise in stock and posts totals to inventory records.
Compare inventories to office records or computes figures from records such as sales orders, production records, or purchase invoices to obtain current inventory.
Verify clerical computations against physical count of stock and adjusts errors in computation or count, and investigate reasons for discrepancies.
Generate reports such as inventory balance or shortages.
Prepare lists of depleted items and recommends survey of defective or unusable items.
Feb.2013 - Sep.2014
Provident Bank,ss Middletown N.Y.
Customer Service Representative II
Work with a total staff of 6 includes Managers, Sales Rep. CSA’s.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality dual control/satisfaction records, constantly seeking new ways to improve customer service.
Maintain back up to supervisor when absent
Assisted management with counting vault end of day processing and shipment
Build sales and referrals by building a relationship with customers and explain the difference between the products we offer to achieve sales goals and referrals.
Provide excellent customer service at all times.
Aug.2008 -Dec.2012
Education:
Graduated from San Marcos High School
2003
REFERENCES FURNISHED UPON REQUEST
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