Bradley Mendon

530-***-**** ad32lt@r.postjobfree.com

Bradley Mendon LinkedIn

I am A+ Certified and actively pursuing full-time employment opportunities within the realm of IT. My objective is to leverage my technical expertise, educational background, and certification to enhance operational efficiency within your esteemed organization.

SKILLS

Operating Systems (Windows, Mac, Linux)

Networking Troubleshooting

MS Office 365/Google Suite

Cloud Computing & Virtualization

Active Directory

ServiceNow

Database Development (MySQL and MS Access)

Troubleshooting and Installing Computer Hardware and Software

Utilizing Zoom, Slack and Discord

Customer Service

EDUCATION

Per Scholas: End User Desktop Support (A+ Certificate)

Hardware

Software

Networking

ITT-Technical Institute: B.S. (Information Systems Security)

Awards: Highest Honors, Honors, Perfect Attendance

ITT-Technical Institute: A.A.S. (Computer Network Systems)

Awards: Perfect Attendance

CERTIFICATIONS

Google IT Support Fundamentals (Coursera)

CompTIA A+ Certification

Helpdesk Professional (Udemy)

PROFESSIONAL EXPERIENCE

Genysis Brand Solutions Jan 2014 – Dec 2014

Network Administrator/IT Technician

Provided Tier III support for hardware, software, and networking issues for employees with a 98% resolution rate and a sense of urgency

Configured, set up, and maintained workstations for all new employees.

Created documentation for end-user problems and solutions

Monitored workstations and resolved any technical issues remotely using Kaspersky

Secured computers according to company identity and access management standards

Monitored workstations to ensure network uptime and secure outbound connections

Collaborated with a team of 5 other employees to migrate the employee email from an old legacy server to Office 365 on 115 computers

Created documentation and kept inventory closet organized

Worked independently as well as part of a team

Bradley Mendon

530-***-**** ad32lt@r.postjobfree.com

Bradley Mendon LinkedIn

PROFESSIONAL EXPERIENCE

Uber/UberEats Mar 2019 - Present

Driver/Independent Contractor

Driving to various destinations upon request from riders while utilizing a GPS for the most efficient route

Help riders with problems they have with the Uber App

Making sure my vehicle is always in good condition and working properly

Integrity Staffing Solutions (JPMC) Oct 2021 – Jun 2022

Data Entry Specialist

Preformed data entry and verification with speed and accuracy to meet certain metrics

Assisted management with technical issues with MS Excel

Transferred data from picture paper formats into the company’s database system

Provado Mobile Health Jan 2019 – Dec 2020

Non-Emergency Medical Driver/Customer Service

Provided customer service by taking people to doctor appointments and then home when they were done

Used the functions of GPS to travel to the different destinations

Used an app from the company on my phone to receive and manage duties for the day and the next day

Mendon’s Nursery Feb 2015 – Nov 2018

IT Specialist/Staff Member

Primary contact for technical support in hardware and software implementation and maintenance

Assisted other employees with technical issues they were having with their cell phones

Regularly conducted vulnerability scans using Malwarebytes, Avast, and CCleaner

Pruned, fertilized, moved, and watered plants and trees.

Helped unload big trucks that brought plants from the wholesale nurseries

Convergys (Cisco Project) Apr 2012 – Jan 2014

TAC Frontline Agent/Customer Service

Managed inbound phone calls and created service tickets for network issues using ServiceNow

Assessed call triage to determine service level priority and appropriate action for timely

Identified equipment and service agreement information

Communicated with engineers to brief technical issues

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