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Customer Service Quality Assurance

Location:
Orlando, FL
Posted:
March 02, 2024

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Resume:

JOSE Y. ASTUDILLO

**** * ******* **** *** ***, Orlando, FL 32822 (H) 407-***-****

ad32ks@r.postjobfree.com

PROFESSIONAL SUMMARY

Detailed oriented Lean SIX SIGMA GRENN BELT professional with expertise in manufacturing process, including planning and quality controls, in order to meet high efficiency industrial standards through statistics tools, knowledge and management of the PDCA tool ensuring that international compliance is applied to reach customer satisfaction.

SKILLS

Rewriting Customer Service Manual GMP Certified.

Quality assurance training HACCP certified, SQF and RTE training

Inventory management Team Building and leadership.

Quality inspection Analytic skills to identify any potential

Cause and effect analysis Knowledge of Excel, Access, Word, Power point

Process flow

Applications Lean Six Sigma

WORK HISTORY

MARKETING SALES

SAVE N GO.- 9000 International Dr, Orlando, FL 32819 07/2021 to 03/2023

Create social media campaigns as a business team

Sales times share

Serve as a customer service

Manage and mentor direct reports

CMP/ OPC MARKETING REPRESENTATIVE

WYNDHAM DESTINATION - 9560 Via Encinas, Orlando, FL 32830 03/2019 to 06/2020

Qualifies buyers by understanding buyer's requirements and interests; Books qualified prospects for a Vacation Ownership presentation or alternate marketing options.

Provides guests with site and area information upon request.

Review sales statistics and plan more effectively to improve sales.

Report to the sales manager regarding reviews, analyses, objectives, and planned activities

Participates in a weekly and monthly review of targeted production and budgeted Volume per Guest (VPG) with management.

SUPERVISOR QUALITY CONTROL AND PROCESS DEVELOPMENT GOLDEN PLATTER - 280 Wilson Ave, Newark, NJ 07105 06/2018 to 01/2019

Assist customer with any claim, returns and purchasing

Certified and participate in HACCP

Develop process flow diagrams in the production area and improving process flow analysis with Statistical process control (SPC).

Audit and monitoring GMP process, daily report about all findings and correction on the production area.

Inspect the production lines in meat, with a high quality control.

Perform component testing utilizing various inspection equipment such as tensile testers, force gages and custom equipment including programmable inspection machines.

Review QC paperwork as completed by Production personnel, SPC for moisture/fat, SPC for package weights, metal detector/code checks.

Performed time studies to production equipment.

QUALITY CONTROL TECHNICIAN

ARTHUR SCHUMAN - 40 New Dutch Lane Fairfield, NJ 07004 10/2016 to 12/2018

Inspect the lines on production cheese; take samples for compare with the established ranges.

Assist and take the orders for customer like Walmart and Costco Mexico

Perform component testing utilizing various inspection equipment such as tensile testers, force gages and custom equipment including programmable inspection machines.

Review QC paperwork as completed by Production personnel, SPC for moisture/fat, SPC for package weights, metal detector/code checks, check the Gas (O2) and (CO2) to ensure accuracy and completeness on all lines that apply.

Developed and participate in training of HACCP

Developed programs and update audit sheets looking objectives.

Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews.

Environmental and raw material control.

Developed quality assurance plans by conducting hazard analyses QUALITY CONTROL - MAINTENANCE MECHANIC 06/2015 to 09/2016 BUNGY – 125 Sandford Ave. Kearny, NJ 07032

Inspects used parts to determine changes in dimensional requirements, using rules, calipers, micrometers, and other measuring instruments.

Controls downtime by informing production workers of routine preventive maintenance techniques; monitoring compliance

Maintains safe and clean working environment by complying with procedures, rules, and regulations.

Starts devices to test their performance, lubricates and cleans parts.

Responsible for the QC laboratory, customer and company requirements

Ensure that all quality documentation is maintained, updated, reviewed and approved to reflect current process

Knowledge in forklift operator.

PLANNING AND STRATEGIC MANAGEMENT SPECIALIST 03/2013 to 05/2015 INTEGRATED SECURITY SERVICE ECU-911 – Quito-Portoviejo, ECUADOR.

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Responsible for all of the duties related to Quality Control in the operating area through the check list and reports.

Lead and implement project management with quality control standards.

Develop process, measurement of indicators, budget management, strategic planning, scorecard, continuous improvement.

Worked in strategic planning, process control, improving efficiency Ecu-911, evaluation for citizenship.

Defining quality procedures in conjunction with operating staff.

Managed the QA team comprised of full time staff.

Statistical study on process lines (time and motion). EDUCATION

MBA: MASTER BUSINESS ADMINISTRATION 2016

Saint Spirit University - Guayaquil, Ecuador

INDUSTRIAL ENGINEERING: Engineering 2012

University of the Americas - Quito, Ecuador

Quality Technology coursework

Manufacturing Operations Management Certificate

HACCP CERTIFICATE

LEAN SIX SIGMA GREEN BELT CERT.: PRODUCTION

LANGUAGE: Spanish - English



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