Service Coordinator Data Entry

Experience

Education

Skills

I am a highly passionate individual who thrives upon seeking new challenges through my career in the trucking industry. My initial years of working in the business industry push me to go further in discovering more things in it. Of course, I am motivated to join a group of seasoned and experienced drivers with a reputable company that will allow me to advance my time, talent, and experience. ******************@*****.*** 757-***-**** linkedin.com/in/twanda-jackson-36013959 Twanda Jackson

CDL Driver/Dispatcher/Service Coordinator

Yard Switcher/Shutter Driver, Lazer Spot - Huntersville, NC Transports trailer from yard to dock doors.

Transports truck loads to various locations with the local region. Ensures safe conditions for co-workers and other ground personnel. Safely transport materials and secure loads properly prior to transport according to FMCSA. Mar 22- Present

CDL Class A Truck Driver, Covenant Transport - Chattanooga, TN Dispatcher/Data Entry Clerk, Logistics Worldwide, LLC - Charlotte, NC Transported truck loads from the east coast to the west coast. Updated work log daily and tracked deliveries utilizing ELD (electronic logging device). Followed company procedures, safety regulations, and traffic laws. Secured products and materials for transport as needed. Scheduled drivers to make freight deliveries or collect shipments and packages. Answered incoming calls.

Communicated with customers about freight details, delivery or pickup times, and special handling requests. Planned pre-determined routes and accommodated route changes as needed. Prepared dispatch documents, as well as generated freight bills and invoices. Jan 2022 - Mar 2022

Apr 2018 - Aug 2021

Forklift

Catering

Tractor-trailer

Commercial driving

160 Driving Academy of Charlotte, Charlotte, NC

CDL certification

Aug 2021 - Nov 2021

Dispatcher/Service Coordinator, Doc Services, Inc. - Fort Mill, SC Scheduled technicians to fulfill maintenance requests for retail stores such as: food equipment and transporters.

Answered incoming calls.

Communicated with customers about maintenance, delivery or pickup times, and special handling requests. Utilized Sam Pro System, fleetmatics DB analytics, and outlook. Aug 2019 - Dec 2019

Prepped and cooked for 600 children and staff.

Adhered to USDA standards.

Trained and educated staff

Practiced food safety.

Head Cook, Ashley Park Elementary - Charlotte, NC

Dec 2014 - Jun 2019

Business Administration

Central Piedmont Community College, Charlotte, NC Aug 2017 - Jan 2018 Office Management

Yard Jockey

Route driving

Freight & Delivery

Microsoft Excel

Microsoft Word

Microsoft Powerpoint

Customer service

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