MARISOL SANTIAGO ENCARNACIOƵ N

Estancias de Juncos Camino del Sol 177 Juncos, PR 00777 787-***-**** ad32j6@r.postjobfree.com Experience

OFFICE ADMINISTRATOR AESTHETIC CENTER OF PR JULY 2021 – FEBRUARY 2024 Provide onboarding training for new staff members; Manage medical information programs, Symplast and Nextech for appointments and patient follow-up; Prepare patient documents for evaluations, pre-admissions, and surgery; Communicate with suppliers, placing orders for office and surgical supplies; Greet patients during clinics and walk-in visits; Make bank deposits. PATIENT COORDINATOR AVILÉS PLASTIC SURGERY AUGUST 2020 – JULY 2021

· Collect data for clinical review and submit data to licensed clinical services staff for decision – making; Perform post – discharge follow up calls; Perform data entry, files / faxes; Arrange post – discharge appointments; Manage patient accounts with contact information, insurance, and financial information in a confidential manner. Communicate with patients and insurance providers to discuss insurance coverage via phone and email. ADMINISTRATIVE ASSISTANT AESTHETIC CENTER OF PR DECEMBER 2014 – FEBRUARY 2020

· Manage medical information programs, Symplast and Nextech for appointments and patient follow-up; Prepare patient documents for evaluations, pre-admissions, and surgery; Communicate with suppliers, placing orders for office and surgical supplies; Greet patients during clinics and walk-in visits; Make bank deposits; Communicate with patients and insurance providers to discuss insurance coverage via phone and email.

HEALTHCARE INFORMATION MANAGEMENT TECHNICIAN ASEM FEBRUARY 2002 – MARCH 2003

· Review patient data and medical records for accuracy and quality control: Organize and maintain patient data for clinical databases and registries; Maintain confidentiality, security, and accessibility of medical records, including prescriptions and treatment histories; Track patient outcomes for quality assessment purposes.

Education

ASSOCIATE DEGREE, HEALTH INFORMATION MANAGEMENT HUERTAS JUNIOR COLLEGE 2001

BACHELOR’S DEGREE, GENERAL SCIENCE UNIVERSITY OF PUERTO RICO 1996

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Skills & Abilities

· Customer Service

· Data Entry

· Archive Management

· Front Desk

· HIPAA Protocol

· Phone Etiquette

· Cash Management

· Mail Processing

· Staff Training

· Calendar Management

· SkinPen Treatment

· EMSculpt Neo

· Travel Planning

· English (Fluent)

· Spanish (Fluent)

· Google Suite

· Microsoft Office 365

· Outlook

· Mac iOS

· Windows 11

· Symplast

· Nextech

· BrainHi

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