Dorothy M. Pollak

**** ******* ** ****: 458-***-****

Corona, CA 92882 ad32iu@r.postjobfree.com

Clerical:

Composition of professional correspondence

Handling of priority and crisis situations

Interpretation, implementation and explanation of regulations and requirements in governmental and business settings

Resourcefulness in researching for “hard to find” information or solutions

Budget formulation and management

Computer creation of forms and reports

Arranging meeting facilities and food services

Customer Service/Interpersonal:

Strong commitment to excellent and ethical service at all levels

Application of the principle “Every human contact is important” and the belief excellent and ethical customer service is vital to business success

Superior communication skills with correct grammar and semantics

Handling and resolving customer issues with a win/win focus

Interviewing for sensitive information

Calming upset customers or clients

Adaptable to changing circumstances and responsibilities

Strong team orientation

Employment History:

Administrative Assistant/Executive Assistant, Pregnancy Resource Centers or Central Oregon, Bend, Oregon

Customer Service & Sales, Consumer Cellular, Redmond, Oregon

Call director, Navis, Bend, Oregon

Inbound technical support, IBEX Global, Bend, Oregon

Family Interventionist, Cascade Child Development Coalition, Madras, OR

Sales Associate, Office Depot, Bend, OR

Mental Health Specialist II, Grant Co. Center for Human Development, John Day, OR

Director, Families First of Grant County, Inc John Day, OR

Administrative Assistant, Multnomah Bar Association, Portland, OR

Administrative Assistant to General Manager, The Heathman Hotel, Portland, OR

Education:

BA, Liberal Arts (emphasis in psychology), The Evergreen State College, Olympia, WA

MA, Counseling Psychology, University of Portland, Portland, OR

References: Available upon request

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