JANE MORBA

I N F L U E N T I A L S A L E S P R O F E S S I O N A L

973-***-**** ad32g2@r.postjobfree.com West Milford, New Jersey linkedin.com/in/janemorba/ P R O F E S S I O N A L P R O F I L E

Customer Experience Creative Problem Solver Collaborative Team Player Customer-focused and conscientious professional passionate about cultivating relationships that provide value and solve problems. Recognized for instinctive ability to quickly grasp complex priorities, develop meaningful relationships, and a proven track record of exceeding expectations. Eager to apply the sales and service skills gained throughout my career, along with my expertise in customer care, and my cooperative work style to contribute to the success of a high-performing team.

W O R K E X P E R I E N C E

CLIENT RELATIONS SPECIALIST, New Jersey Family Care Services 2021 – Present

• Provided the highest standard of patient care by offering professional and compassionate caregiving services as a licensed caregiver by New Jersey regulations

• Streamlined healthcare processes for patients and their families by efficiently coordinating medications with healthcare professionals and scheduling doctor appointments

• Ensured accurate documentation and enabled effective patient progress tracking and treatment plans by maintaining meticulous medical visit records

• Established open and effective relationships with patients' families, fostering trust and confidence in the care provided and addressing their concerns and questions

• Implemented and upheld safety protocols in all caregiving situations, ensuring a secure and nurturing environment and adhering to industry best practices SALES ACCOUNT MANAGER, Brand Fuel Digital 2019 – 2021

• Developed and executed strategies to drive business growth and enhance team performance, specializing in Personal Protective Equipment (PPE)

• Advanced brand visibility and revenue by crafting comprehensive social media strategies

• Collaborated with business owner to identify opportunities and drive new growth

• Provided exceptional customer service in a fast-paced team environment, ensuring satisfaction and retention

• During COVID-19 pandemic, excelled in PPE sales, meeting demand, and contributing to the safety of individuals and organizations

• Demonstrated adaptability and responsiveness to changing market conditions CUSTOMER EXPERIENCE ASSOCIATE, Wegmans Spirit and Wines 2017 – 2018

• Launched a brand new 15,000 square feet store by collaborating with the team to plan, design, and successfully execute the detailed project plan

• Enhanced brand recognition by acting as an ambassador for global tastings, showcasing expertise in promoting and representing products to customers

• Informed product recommendations and boosted customer engagement by acquiring in-depth knowledge of the global wine and spirits market, covering 20 countries

• Demonstrated versatility by serving as a key staff member in various roles, including cashier, sales associate, stock management, and processing special orders

• Ensured customer satisfaction and fostered positive relationships while promoting sales and special orders JANE MORBA

MASSAGE THERAPIST, Crystal Springs Resort 2012 – 2017

• Achieved unparalleled service levels at a prestigious 5-star hotel in an iconic destination

• Consistently delivered exceptional service to international clients, ensuring high satisfaction levels by streamlining organizational flow, collaborating with staff, and training therapists

• Enhanced overall customer experience and aligned with the organization's mission and standards by actively contributing insights and expertise to brand and service meetings

• Proficient in modern massage techniques, including Hot Stone Treatments and Salt and Mud Scrubs, demonstrating a deep understanding of wellness practices and their benefits

• Successfully serviced a discerning clientele at a 5-star resort, building strong relationships and promoting repeat business through exceptional customer care and tailored wellness solutions

• Acted as a Wellness Advocate, promoting the benefits of holistic treatments and wellness practices to clients, contributing to their overall health and well-being CONSULTANT, COACH & PHOTOGRAPHER, Jane Morba LLC 2000 – 2024

• Equipped clients with the tools and mindset to excel in their careers and lives, specializing in Women's Empowerment Training

• Enabled businesses to achieve revenue goals and enhance their market presence by developing and implementing effective sales strategies

• Enhanced global team engagement and fostered a sense of purpose within global teams by driving motivation, cohesion, and alignment toward shared objectives

• Directed boutique studio serving international clients and offering artistic services, including album designs, presentations, and events for Hollywood Music Producers and technology leaders such as PayPal and Google

• Notable achievements included cover art featuring George Lopez, Kevin Costner, and Clint Eastwood's properties—generated creative ideas, collaborated with editorial staff, and documented diverse subjects to produce media-worthy images

• Grew the company to six figures, demonstrating entrepreneurial skills and sales acumen by establishing trusted relationships

C O M P E T E N C I E S & E X P E R T I S E

Customer Relations – Problem-Solving – Verbal & Written Communication – Relationship Building – Story Telling Self-Motivated – Creative Thinking – Organization & Prioritization – Adaptable – Fluent in American Sign Language E D U C A T I O N & C E R T I F I C A T I O N S

Bachelor of Fine Arts, Ramapo College of New Jersey, Mahwah, NJ Bachelor of Arts in Women’s Studies, New England College, Henniker, NH International Certification of Life Coaching, Divine Living Academy Yoga Teacher Training Certification, Flow Yoga Studio, NJ Therapeutic Massage Certification, Monterey Institute of Touch, Carmel, CA

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