***** *. ****** ****** **., Z***, Litchfield Park, Az 85340

PHONE 832-***-****, 602-***-**** EMAIL ad32ed@r.postjobfree.com

GREGORY L. HANEY

Senior Desktop Specialist, Senior Helpdesk Specialist, Information Technology, Pay Rate $27.00+hr $56,160 yr. Benefits, Fully Vaccinated 13 March 2021, Booter I, 12 August 2021, Booter II, 18 May 2022, Booter Jan. 2023

OBJECTIVE: Obtain and succeed in the position in a successful organization. The ability troubleshoots hardware and software on different computer systems. Perform configurations, testing and implementations on computers/assigned user rights/subscription rights. Computer remove replace Hardware and upgrades on various types of platforms, Re-imaging/Re-facing computer systems using Microsoft Tools, Rufus Microsoft tools, Windows PE, 7,8,10,11,

FUNCTIONAL SUMMARY: Wealth of knowledge in management in a team environment with a strong emphasis in customer relations and documentation, knowledge of troubleshooting, supervision, and training.

EMPLOYMENT HISTORY:

Jan 2023 – Present Computer Consultant,

JGHaney & Associates, Phoenix, Arizona, M – F 8-5, $30.00 hr. 62,000 yr.

Problem solving within a network/technical environment,

troubleshoot PC& Mac hardware/software, monitoring, updating day to day operations

Remove/installed monitor Computer software and hardware Computer Consultant

Work closely with other staff and research groups to investigate, evaluate, and recommend solutions to various wide-ranging information technology issues.

Nov. 2021-Dec. 2022 Information Technology Specialist

Phoenix Job Corps Center M-F 8-5, Pay Rate $50,000 yr., 25.43 hr.

Support the Center, troubleshooting and tactical skills for problem solving within a network/technical, troubleshoot PC& Mac hardware/software for Faculty/Staff systems. Support Windows 10, Azure, Citrix, Zendesk

Move and deploy computer equipment including, monitors, printers, scanner and other peripherals as needed. Update Server, Troubleshoot, Active Directory, Accounts.

Analyzes computer user problems, and recommends and implements hardware and software solutions.

Feb. 2018-Jun 2021 Help Desk/Desktop Specialist III

Texas Workforce Commission Houston Regional Office, M-F 8-5, $48,776 yr., 23.45 hr.

Move and deploy computer equipment including CPUs, monitors, printers, scanner and other peripherals Gulf Coast Houston Region.

Support Workforce commission office throughout Gulf Coast Region, troubleshooting and tactical skills for problem solving within a network/technical environment, troubleshoot PC hardware/software for Region Offices

Work closely with the 27 Regions offices, research investigate, evaluate, and recommend solutions to various wide-ranging information technology issues.

Work with the ticketing system Service Now

Nov. 2014-Sept 2017 Users Services Specialist II,

University of Houston, Houston Texas, T-S, 8-5, $47,840, 23.00 hr.

Support the University, troubleshooting and tactical skills for problem solving within a network/technical environment, troubleshoot PC& Mac hardware/software for Faculty/Staff systems.

Move and deploy computer equipment including CPUs, monitors, printers, scanner and other peripherals as needed.

Analyzes computer user problems, and recommends and implements hardware and software solutions.

Installs and configures software components on various operating systems.

Analyzes computer needs of department and provides assessment of technology trends in computer systems.

Performs other job-related duties as assigned.

Respond/Dispatch/Supervise, student workers/update database within PeopleSoft, track-call logging, and assignments,

EDUCATION:

2010 – 2023, Zoom, Teams, Webex, Google Meet

Nov, 2021 Zendesk Ticket Management

Nov, 2021 Citrix Workspace, AZURE

Nov, 2015, Windows Assessment and Deployment, (Windows ADK) Ghost

Have experience working with Windows NT, XP, Vista, 7,8,10,11

Sept. 2010- Completed 113 credit hours toward Bachelors of Applied Science degree in collaborative education, Arizona State University, Glendale, Arizona

May 2009 -5115 Installing & Configuring Windows Vista OS

May 2009- 5118 Maintaining & Troubleshooting Windows Vista Computers,

Community College Glendale Az.

Gregory L Haney

Information Technology Specialist

Re

Provide customer service and problem resolution.

Load and unload delivery truck/box truck/van.

Heavy lifting/moving daily (20-70 pounds).

Operate various vehicles and material handling equipment.

Stock shelves; fill orders; verify orders/packing slips.

Use hand-held scanner and various computer systems.

Comply with all established safety guidelines.

Ensure quality control of products and services.

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