CIHAN DEMIRHAN

Agawam, MA ***** • 413-***-**** • ad32ai@r.postjobfree.com

in/cihan-demirhan/

SUMMARY

Certified Salesforce Developer and Administrator. 7+ years’ experience in CRM management.

Fully work authorized in USA.

Experienced in Sales and Service Cloud, as well as e-government systems. Adept at understanding complex business needs and translating them into Salesforce logic and models.

Skilled in Apex Classes, Apex Triggers, Apex Async, Test Classes, SOQL and Integration.

Excellent problem-solving skills, strong customer service orientation, and ability to maintain a detail-oriented approach while multitasking in a fast-paced environment with poise and professionalism.

Ph.D. degree in public affairs

TECHNICAL SKILLS

Trailhead Ranger Apex SOQL SOSL SDLC Triggers LWC Testing Data Modeling and Management Data Management Process Builder Flow Builder Workbench Data Loader Data Import Wizard SFDX API Git GitHub Jira Pardot Agile-Scrum/Kanban Project Management/ HTML CSS Software Development Office 360

SOFT SKILLS

Leadership Analytical Thinking Problem-Solving Self-Motivated Strong Communication Project Management Time Management Adaptability Continuous Learning Collaboration & Teamwork Positive Mindset Resilience Curiosity Emotional Intelligence Creativity

PROFFESIONAL EXPERIENCE

Salesforce Administrator / Salesforce Developer (04/2021) – Present

Kose Law Group, Ankara / Turkey

Actively managed analysis, design, set up activities and customized the apps to match functional needs.

Designed and developed solutions based on functional, migration and integration requirements for SFDC platform.

Developed Apex classes and extensions to add required functionality wrote apex triggers to implement business logic.

Created and maintained reports and dashboards to provide fast access to key business metrics.

Triforcia IT Consulting LLC., VA/USA, (Project Base)

Created and managed Apex Classes, Apex Triggers, LWC Components, SOQL Queries, Future Method, Batchable Classes and Unit testing.

Developed and maintained integration between salesforce and other applications via SOAP and REST based web service.

Set all the business requirements to transfer all data to Salesforce.

Created required Custom Objects and Reports & Dashboards.

Worked on various salesforce.com standard objects and created custom objects, validations, objects, relationships, permissions, and business process.

Implemented the approval process, workflows and flows to automate existing business processes,

Created record types and custom record layouts and for different processes.

Involved in creating and customizing email templates and configuring them to the email alert within the workflow rule for a standard/custom object.

Best Edit & Proof LLC., NV/USA, (Project base)

Worked with a team in Salesforce migration project.

Created custom profiles and managed all the required settings for the users to give the proper access to proper users with profiles, permission sets, permission set groups, roles, and sharing rules.

Related custom objects to necessary Standard objects by adding new custom fields to standard objects.

Set all the business requirements to transfer all data to Salesforce.

Implemented the approval process, workflows and flows and triggers to automate existing business processes,

Documented and implemented best practice procedures and high-quality business solutions in salesforce.

Worked on Agile methodology

CRM Manager – Senior Lawyer (11/2016)-(02/2022) Kose Law Group, Ankara/Turkey

Administered the day to day of CRM with around 110 users.

Created sets of client relationship management strategies and procedures that aim to increase customer loyalty and implementing them at every level of the company.

Played a pivotal role in the achievement of more than % 300 increase in client numbers.

Clients Complaints reduced by %70 through enabling customer satisfaction in a fast pace, professional, and changing environment.

Provided business systems analysis as being the intermediary between the business and development teams.

Created and maintained CRM procedures, training, and processes.

Worked closely with the lawyer teams to manage communication strategies with clients.

Responsible for managing a team of lawyers to provide legal consultancy services.

Created and executed marketing campaigns to attract new customers.

Supervised the organization's direct communication with customers and promptly solving any issues.

Coordinated multiple departments regarding their client interactions and finding ways to increase the level and effectiveness of their cooperation.

Constantly studied the organization's direct competitors and analyzed how they handle customer relationships

Graduate Teaching Assistant (GTA) (01/2014)-(12/2014)

University of Central Florida, FL /USA

Worked as a Teaching Assistant on The Master of Public Administration (MPA) program,

Course: Quantitative Analytical Techniques,

Facilitated lectures, discussion sections and tutorials.

Hold weekly office hours.

Graded homework, programming assignments, exams, and projects.

Administrative Senior Inspector (09/2010)-(9/2016) Turkish Ministry of the Interior, Ankara/ Turkey

Responsible for inspection and auditing of province and district governorships, municipalities, and law enforcement agencies.

Planed, organized, conducted, and managed investigations of cases of alleged misconduct, malfeasance, mismanagement, waste of resources, abuse of authority or violations of laws, regulations and rules and pertinent administrative issuances.

Conducted interviews obtains statements; review pertinent documentation; and analyzes information

District Manager (04/2003) -(9/2010)

Turkish Ministry of the Interior, Various Districts, Turkey

Chief Executive Officer in the District

Head of the district administration and responsible for administration, proper functioning, and coordination of the public services such as health, education, housing, social aid, law enforcement, and well-being of their jurisdiction

PROJECTS

Contract Management App

Cruise Holiday Agent Project

Edit and Proof-Reading Migration Project

Client Management for the Law Firm

EDUCATION

Ph.D. In Public Affairs

University Of Central Florida, Orlando, Florida, USA

Social Sciences Master’s Degree

University of Southampton, Southampton, United Kingdom

Bachelor of Law

Ankara University, Ankara, Turkey

CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Developer1

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