Customer Service Data Entry
Resume:
STEPHANIE SIMPSON
Fort Worth, TX 76119-1711
******************@*****.***
Career Objectives
To obtain a challenging, permanent full-time position that offers an opportunity for professional development and advancement. To be a major attribute to a company and to contribute my skills and experiences to its growth.
Summary of Qualifications
ISO 9000
Material Control Return to Stock, Material Reporting
Quality Control Customer Service
B-Bonder Microsoft Office
Data Entry 10 Key
Mail Room processer Collection Department
Electronic Technology Certified in Electronic Assemblies Component Repair Inventory/Audit
CDL- Class B Intake Coordinator
Industrial Warehouse Fraud Representative
Billing Department
Datascan, Fort Worth, TX April 4, 2023 - July 14, 2023
Inventory/Audit
I was a driver that would driver to all suite in Texas, As well as to inventory Wal-Mart stores and Sam’s Stores inventory. Counting all ideas in all departments while using a hand scanner to input information in the system for store audits.
Sagility Health, El Paso, TX November 04, 2022 - March 13, 2023
Remote/Customer Service/Fraud Representative/Intake Coordinator
My duties are working with customer in a remote call center. Taking inbound and outbound calls. I assets customer with billing issues also health insurance and their plans. And as well to helping them with their Incontinence supplies. Also work in the collection department, placing account on hold until their account has zero balance. As well as to deactivation, restart accounts and fraud department. My duties Intel’s of emailing department to do an assessment for our customer’s prescriptions, supplies, balance, collection department and Fraud Department. My job is to also work with Recertification, Prior Authorization and any Modification to accounts. And deactivating account due to customer been deceased. I also work with customer to get their account restarted.
ProLogistix Solutions, Grand Prairie, TX May 10, 2022 - November 04, 2022
Return Department/Quality Control/Customer Service/Fraud Representative
Worked in the call center area working with customer accounts. Working with the Return Department and Q.C. part.as well to processing returns for customers. As well to talking to customers about their refund and any frauds may have occurred within the customer accounts? Also taking inbound calls and outbound calls when needed. Communicating with all customers about their bills and Interest rate, Reverse fees, annual fees. And any issues with their credit accounts. As well to technical support on their setups for their products.
FWISD/ Transportation, Fort Worth, TX May 18, 2018 - October 10, 2022
School Bus Driver
Inspection of school bus making sure that all lights and tires as well to there’s no damage to school bus. Picking up students at their assign stops and transporting students to school for morning, evening and after school programs. And then going back and picking students up from school and dropping them at their assign evening stop.
Communicating with the parents and students as well as to transportation departments. And making sure all students are picked up, all concerns have been met on a daily. Communicating with the parents and students as well as to transportation departments making sure all students are picked up in all concerns have been met on a daily basic. Also was able to do field trips for Football, Track meets, Baseball, Basketball games, etc.
Randstad Staffing, Fort Worth, Texas March, 2017 - Aug, 2017
Data Entry
Processed checks on the Intron machine also running first and second pass on checks. Made correction to accounts balance well as location missing checks and accounts that would need to be corrected in the system.
United Postal States Service, Fort Worth, Texas Jun, 2016 - March, 2017
PSE Clerk
Setup Machine for mail run and process Priority, First Class and Standard Mail for dispatch. And also works in the Flats and Bay area where magazines and over sizes packages are processed daily.
Aerotek Staffing, North Richland Hills, Texas Sep, 2014 - May, 2015
Assembly
Worked in inventory department building kits for distribution to customers. Order pulling parts, quality control, and maintained supplies so that the kits are delivered on time.
Voith Industrial Inc. Arlington, Texas Aug, 2010 - Aug, 2011
Janitor
Clean restrooms, sweeping, stairs, trash, and mopping. And cleaned cells by sweeping trash and, clean under the robots.
.Operating Permit –Tug, Sweeper/Scrubber, Gulf Cart, Burden Carrier
Eugene McCray Community Center, Fort Worth, Texas Jun, 2013 - Aug, 2013
Child Care
Provided care for all ages, assisted with school work, and taught cooking to kids in a safe setting.
CPR, First Aid. Input information in the data base, Maintain Order of Supplies and Lunches
Bell Helicopter Textron, Hurst, Texas Apr, 2004 - Sep, 2009
B-Bonder/Janitor
Build blankets for the wings skins and worked in the kitting area, and lay up blanket area.
Also learned how to build small component and circuit boards. As well as soldering and welding. Cleaned restrooms and pulled trash, recycle and mopping.
.Certified in Electronic Assemblies and Component Repair
.Quality Control
.Material Control
Premier Support Services Inc. Texas Aug, 2010 - Jul. 2011
Janitor
Keep buildings in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing rubbish. Duties may include tending furnace and boiler, performing routine maintenance activities, notifying management of need for repairs, and cleaning snow or debris from sidewalk.
Spherion. Arlington, Texas Jun, 2010 - Jul. 2010
Labor
All human resources, training, and labor relations specialists not listed separately.
Pro Staff Jul, 2003 – Oct, 2003
Data Entry/Warehouse
Accenting customers with their orders. Customers call center to about their balance and billing. I would help customers with tracking order and shipping issues.
Crossed trained with the Escalating Team. Worked in call center preforming data entry and customer service. Worked with customer’s
Applied Materials. Technician II. Austin, Texas Feb, 2000 - Nov. 2001
Maintained and mentioned steady workflow on line-side production. Liaison with pc planners and responsible for DMR product and RTS parts. Verify and entry shortage on PMT, audit and verity NRK totes/kits. Expedite mission essential for line-side parts for operations.
Providian Financial services. Arlington, Texas Aug, 1999 -Dec. 1999
Sales Rep.
Customer Service, responsible for reverse fees, informed customers of balances, reduced interest rate and cycle/due dates changes.
Education
Dunbar High School-Diploma (1989)
Jarvis Christian College, Hawkins, Texas
Occupational License or Certification
ISO 9000 Certification
Certification Sweeper / Buffer Machine/Gulf Cart/Tug
Bell Helicopter Textron Blue Print Class/Certification
Tug/Gulf Cart/Sweeper/Scrubber/ Burden Carrier Certification
Premier Inc., Arlington, Texas
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