Tamur Nadem

IT Support Technician Helpdesk Representative Customer Service Expert

Roseville, CA 95678

ad328c@r.postjobfree.com

+1-916-***-****

Dedicated IT professional with 2 years of experience as a Tier 2 Program Representative, excelling in customer service, password resets, and ticket creation. Transitioning into an IT role, leveraging diverse work experience to collaborate, make a meaningful impact, and develop IT skills while contributing to company success. Actively pursuing Comptia A+ and Comptia Networking certifications. Willing to relocate to: Folsom, CA - Rocklin, CA - Granite Bay, CA Authorized to work in the US for any employer

Work Experience

IT Training And Skill Development

Golden Sierra Job Training Agency - Roseville, CA

August 2022 to Present

• Actively engage in IT training and professional development, specializing in hardware, network, software, and mobile device troubleshooting.

• Completed rigorous training in Excel, Jira, SQL, Visio, Business Analysis, and Agile Project Management.

• Pursuing Comptia A+ and Comptia Networking certifications to enhance technical expertise. Employment Program Representative

California Employment Development Department (EDD) - Roseville, CA June 2020 to June 2022

• Provided exceptional support to resolve account creation, login issues, and password resets, assisting claimants with software troubleshooting.

• Managed over 500 support tickets, surpassing departmental targets by 15%.

• Documented and reported software bugs, ensuring seamless program support.

• Increased customer satisfaction ratings by 20% through efficient Tier 2 support and process streamlining.

Home Mortgage Consultant

JGO Mortgage Inc - Roseville, CA

May 2015 to March 2020

• Installed and maintained desktop infrastructure, troubleshooting hardware and software issues to ensure optimal client experience.

• Utilized data analysis tools to evaluate market trends, contributing to informed decision-making in mortgage applications.

• Implemented CRM software for efficient lead management and enhanced customer service. Associate Sales Manager

The Hertz Corporation - San Ramon, CA

November 2017 to June 2019

• Directed branch operations, implementing technical solutions for enhanced efficiency and customer satisfaction.

• Conducted technical training sessions to empower staff with product knowledge and boost sales effectiveness.

• Managed fleet operations with technology-driven inventory control and streamlined maintenance processes.

Education

Certificate of Completion in Business Analysis

Amfasoft Corporation - Roseville, CA

August 2022 to January 2023

Associate's degree in Computer-Aided Drafting Technology ITT Technical Institute - Hayward, CA

September 1998 to March 2020

Skills

• Teamwork

• Problem Solving

• Adaptability

• Technical proficiency

• Customer service

• Communication skills

• Hardware and software troubleshooting

• Attention to detail

• IT Support

• Information management

• LAN

• Software troubleshooting

• Microsoft Word

• Microsoft Excel

• Technical support

• Jira

• Mechanical knowledge

• Automotive diagnostics

• Hand tools

Certifications and Licenses

Networking Fundamentals

August 2023 to Present

Skill Soft Certification Of Completion

Mobile Device Accessories & Network Connectivity

September 2023 to Present

Skill Soft Certification Of Completion

Computer Hardware Troubleshooting

November 2022 to Present

Skill Soft Certification Of Completion

Trouble Shooting Wired And Wireless Networks

August 2023 to Present

Skill Soft Certification Of Completion

Driver's License

Contact this candidate