Apr **** Current

Kapolei, HI

Jun **** Jul ****

Kapolei, HI

May 2022

Waipahu, HI

Braxton Sellers-Garrett

Skills

Customer Service and Satisfaction Training and Development Windows 10/Office 365 Active Directory

Ticketing System Staff Management

Team Player

Experience

Assistant Manager

Zumiez

Communicated with clients to address questions, concerns, and needs and provide quality customer service. Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control.

Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.

Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties. Conducted regular performance evaluations with staff members to ensure goals were being met efficiently. Utilized knowledge of company products and services Took initiative in handling problems and used independent judgment to take immediate corrective actions. Assisted manager to control inventory strategically, resulting in reduced costs. Barista

Coffee Bean & Tea Leaf

Utilized problem solving skills to effectively handle difficult situations. Resolved and de-escalated issues to address customer concerns. Demonstrated excellent customer service skills while interacting with customers in a friendly manner. Resolved customer complaints professionally in accordance with company policy. Provided excellent customer service by greeting customers and offering assistance. Assisted with training and mentoring new team members. Built and maintained positive working relationships with co-workers. Certifications

Google IT Support Google (February 2024)

CompTIA Security+ (In Progress)

Education

High School Diploma: IET

Waipahu High School

87-103 Kulala PL, Waianae, HI 96792 United States

ad327d@r.postjobfree.com

808-***-****

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