Customer Service Experience
Resume:
EMPLOYMENT HISTORY
Salon Owner, Salon Sync, San Antonio, Texas
• Managed hair color services and stock inventory• Provided exceptional customer service to ensure client satisfaction and retention• Promoted and maintained a welcoming environment at a Hair Salon JAN 2015 - FEB 2023
Sous Chef, Sassy Chef, San Antonio, Texas
• Prepared and served meals for home catering events
• Gained valuable knowledge in the food industry
• Wrote recipes and ensured client satisfaction
• Provided excellent customer service
Collaborate with the head chef to create innovative and exciting menu offerings that set Sassy Chef apart in the competitive culinary market.
Lead and mentor junior kitchen staff to maintain high standards of quality in food preparation and presentation, ensuring that Sassy Chef continues to be recognized for exceptional culinary experiences. Implement efficient kitchen workflows and procedures to streamline meal preparation and service, maximizing productivity and ensuring timely delivery of high-quality dishes to clients, ultimately enhancing Sassy Chef's reputation in the culinary market.
JUL 2019 - OCT 2020
Barback, The Lighthouse Lounge, San Antonio, Texas
• Maintained cleanliness and organization of bar area• Ensured bar was stocked with ice and beverages• Assisted bartenders with various tasks• Handled cash transactions and provided excellent customer service• Focused on client satisfaction and enhancing customer experience
Support the bartenders by anticipating their needs and assisting with preparing garnishes, mixing ingredients, and setting up for service, ensuring efficient operations and exceptional service delivery. Conduct regular inventory checks to ensure adequate stock levels of bar supplies, including glassware, napkins, and garnishes, to support smooth operations and minimize downtime at The Lighthouse Lounge. MAR 2010 - NOV 2018
Stylist, Alta Moda, San Antonio, Texas
• Managed customer complaints and inventory while providing hair services• Taught color classes and assisted in training new stylists•
Collaborate with the marketing team to create visually appealing content for social media platforms, attracting a larger audience and increasing brand visibility.
Develop and implement personalized styling techniques for clients that enhance their individuality and confidence, ultimately leading to increased customer satisfaction and loyalty. Stay updated on the latest trends in hair styling and recommend innovative techniques and products to enhance client experience and satisfaction, keeping the salon at the forefront of the fashion industry. SKILLS
Promotional Marketing
Business Ownership Environment Maintenance
3738 Shimmering Dawn, San Antonio,
United States, 78253
***************@*****.***
VICTORIA TREVINO
CUSTOMER EXPERIENCE ASSOCIATE
PROFESSIONAL SUMMARY
With a dynamic blend of experience as a Salon Owner, Sous Chef, and Barback, this professional showcases a unique set of skills including promotional marketing, business ownership, and exceptional client satisfaction. Leveraging 9+ years of diverse experience, they excel in creating welcoming environments, managing service quality, and solving problems creatively, while keeping attention to small detail. Their innovative approach to service management and customer experience positions them as a valuable asset to any team looking to enhance their service delivery and client retention.
SKILLS
Client Satisfaction Service Management
Creative Problem Solving Inventory Control
Customer Experience Staff Training
Quality Assurance Sales Growth
Stock Inventory Management
Team Building Client Relationship Building
Leadership Development Retail Management
Client Communication Appointment Scheduling
Product Knowledge Budget Management
EDUCATION
JUN 2002 - DEC 2003
Cosmetology Certification, Excel Cosmetology, San Antonio, Texas MAR 2008 - OCT 2008
Instructor, Paul Mitchell the School-San Antonio, San Antonio, Texas Graduated in Color Specializing, with hired on immediately as the color instructor to the entire student body. HOBBIES
I am proficient in training, and skating in the sport of roller derby, for about 10 years. With derby, I also gained experience in coaching, leading/being a captain, and managed their social media accounts. For the past 3 years I have been competing in Olympic Weightlifting with USAW. I frequently volunteered at the Food Bank in a Catering Department, as I do have a passion for food.
Contact this candidate