Customer Service Representative

MARY FEAGLE Overland Park, KS ***** 913-***-****

*****.******@*****.***

PROFESSIONAL PROFILE: Highly competent professional with 15+ years in the healthcare field as well as the customer service industry. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients/patients. Motivated to maintain customer satisfaction and contribute to company success.

SKILLS

Inbound and Outbound Calling Team Player

Medical terminology & Transcription EHR/Electronic Health Records

Insurance Verification Administrative support

Professional telephone demeanor Credentialing

Medical Records Windows Operating System

Customer Service

WORK HISTORY

H&R BLOCK 01/2024 to present

Customer Service Representative

On opening turn on open sign. Greet Clients. Notify tax advisors their appointment has arrived. Collect payments via debit/credit card or check. Make appointments. Call clients when late for their appointments. Reminder calls for upcoming appointments. Make sure toilet paper and paper towel dispensers are always full. Run sweeper.

UHG, Overland Park, KS / Working from home. 09/2021 to 01/2022

Customer Service Representative

Served as customer service representative in a call center, receiving and responded to incoming calls for clients ordering and refilling specialty drugs, Managed incoming calls and directed to appropriate department. Provided primary customer support to internal and external customers in fast-paced environment. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

2020 US Census Bureau – Overland Park, KS

Customer Service Representative 01/2020 to 08/2020

Established with the US Government with being fingerprinted and a background check, serving as a clerk with the 2020 Census Team, interviewing applicants. Follow up and communicate with applicants.

MARY FEAGLE pg. 2 Planned Career Break – Kansas City, KS 01/2019 to 11/2019

Private Caregiver

An intentional pause to focus on full-time caregiving. Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

CVS Specialty Pharmacy-Lenexa, KS 10/2018 to 12/2018

Customer Service Representative

Served as customer service representative in a call center, receiving and responded to incoming calls for clients ordering and refilling specialty drugs. Managed incoming calls and directed to appropriate department. Provided primary customer support to internal and external customers in fast-paced environment. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

North Kansas City Hospital – North Kansas City, MO

Nursing Unit Secretary 07/2018 to 09/2018

Offered superior patient service, oversee visitations of mothers and babies, monitor visitor passes and responsible for the transfer of baby/mother from delivery suite to assigned rooms. Process all birth certificates on MoEVR website accurately and in a timely manner.

Johnson County Imaging Center – Overland Park, KS

Front Desk Associate 05/2016 to 06/2017

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention. Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Maintained transaction security by verifying payment cards against identification.

Kansas City Women's Clinic – Overland Park, KS

Administrative Assistant/Credentialing Coordinator 07/2004 to 04/2016

Credentialing of 12 physicians and 4 nurse practitioners at 3 area hospitals. Adept in the verification of OB patient insurance benefits. Renewed KS Licensures for 12 physicians. Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving. Managed supervisor itinerary and appointments and streamlined scheduling procedures. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.

Education

High School Diploma

Wyandotte High School - Kansas City, KS

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