Bria Z. Hoist

New York, NY 516-***-**** ad3269@r.postjobfree.com

CUSTOMER SERVICE FRONT DESK MANAGER SECRETARIAL DATA ENTRY

PROFESSIONAL SUMMARY

Seeking roles in Customer Service and Data Entry in a fast-paced environment with an innovative organization. Professional achievements include:

Consistently met and exceeded sales targets by cross-selling and up-selling products and services; educated and evaluated trainees to ensure product knowledge, transaction processing accuracy, end of day transaction balancing.

PROFESSIONAL EXPERIENCE

Customer Service Representative, Hick’s Nursery, USA, Hicksville, NY (2021 - 2022)

Processed daily transactions accurately, including deposits, withdrawals, bill payments, wire transfers, verifying and cashing checks,

Ensured that appropriate actions are always taken to resolve customer concerns,

Researched and analyzed checks to prevent fraud,

Inbound/Outbound Customer Service, Qualfon, USA, Orangeburg, SC (2018 - 2020)

Used multiple computer applications to access information and process customer transactions,

Met and exceeded quarterly/yearly sales goals,

Identified sales opportunities with potential customers on products by generating referrals,

Front Desk, Lead Associate, Marriot Hotels and Resorts (Homewood Suites and The Hyatt Hotel), Garden City, NY (2016 - 2018)

Organized and process customer information in the computer database to assist with check-ins and check-outs, allowing for the completion of the registration process,

Processed cash deposits and maintained predetermined cash flow in register, and investigated discrepancies,

Managed customer complaints by identifying creative solutions and follow-up services to satisfy visit,

Front Desk Receptionist Century 21, Garden City, NY (2015 - 2017)

Aided customers, and increased client loyalty and repeat business by 25%,

Promoted company products and services to current and potential customers increasing sale goals,

Recognized on a daily basis for outstanding customer service,

CUSTOMER AGENT: Tsi convergent

Inbound calls

Phone payments

Email responses

EDUCATION

Vocational Certification of Phlebotomy 2022

Access Careers Vocational College, Hempstead, NY

High School Degree, (Honors Program) 2014

Hempstead Highschool, Hempstead, NY

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