CHARLES MALONE JR.

323-***-**** · ad3261@r.postjobfree.com · Los Angeles, CA

Passionate, engaging, detail-oriented, and adaptable customer service professional with over eight years of versatile experience in a fast-paced and constantly changing environment. Adept at multitasking, working tight deadlines, managing corporate initiatives, and able to guide direct reports within a diverse setting to maintain effective performance. RELEVANT EXPERIENCE

Ralphs Supermarket Marina Del Rey, CA June 2022 – present Deli Clerk

- Act as the first method of contact for clientele and aid in product education and location, boosting client retention.

- Perform cashier and assembly duties.

- Complete all cleaning, stocking, and organizing tasks in the assigned sales area. Starbucks - Ralphs Supermarket Marina Del Rey, CA May 2017 – June 2022 Barista

- Prepared and served coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, cortado, caffe latte, and cappuccino, along with pastries.

- Informed customers of daily specials and food ingredients as requested.

- Operated equipment; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

- Maintained a safe and healthy work environment by all safety and sanitation policies to uphold proper health standards. Shipmates LLC El Segundo, CA June 2021 – Feb 2022 Amazon Delivery Driver

- Handled and delivered packages on foot or by vehicle to residences and businesses according to company guidelines.

- Ensured safe operation of delivery vehicles by complying with federal and state regulations regarding vehicle operation, maintenance, and insurance authorizations.

- Performed data entry and processing duties including maintaining detailed and accurate records regarding packages, mileage, and miscellaneous expenses.

- Assisted customers by communicating delivery status updates promptly, and effectively attending to general inquiries. United Parcel Service Los Angeles, CA July 2020 – July 2021 UPS Package Handler

- Maintained quality service by following organization standards; prepared orders by processing requests and supply orders, pulling materials, packing boxes, and placing orders in the delivery area

- Moved freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment Allied Universal Security Services, Systems and Solutions Los Angeles, CA June 2019 – July 2020 Private Security Officer

- Monitored central alarm system for Fire (automatic detection & extinguishing system) and, Intrusion (alarm devices/CCTV cameras), and Duress alarms, and responded appropriately.

- Patrolled and conducted security checks over specified areas and exits.

- Communicated with visitors the rules and conduct of the estate and de-escalated aggressive personnel. In Home Support Services Inglewood, CA Mar 2014 – April 2019 In-Home Caregiver

- Transported clients, as needed, to doctor appointments,, to run errands, and to scheduled social activities; I drove a motor vehicle with a valid license.

- Administered bedside and personal care including ambulation, personal hygiene assistance, and managing and administering medication.

- Performed housekeeping duties including running errands, meal prep, and ensuring overall cleanliness and sanitation. SKILLS

- Google Suite, Microsoft Office, Office365, Dropbox, Notion, Adobe Suite, POS Software, CMS/HTML, Social Media Platforms - TikTok, Instagram, Twitter, YouTube EDUCATION

Full Sail University Winter Park, FL Expected Graduation May 2024 Bachelors of Science in Sportscasting

REFERENCES

Mckai Gray

Co-worker

ad3261@r.postjobfree.com

323-***-****

Charles Walker III

Co-worker

ad3261@r.postjobfree.com

323-***-****

Marc Mendoza

Co-worker

ad3261@r.postjobfree.com

323-***-****

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