Avin Osman

Email: ad324d@r.postjobfree.com Phone: 236-***-****

SKILLS & QUALIFICATIONS

Excellent interpersonal, communication and time management skills Knowledge of programs and services for new immigrants Good understanding of the community settlement needs and issues Fluent in English, Kurdish, and Arabic

Display positive attitude and enthusiasm; highly dedicated and flexible Patient with strong interpersonal and cross-cultural skills Self-motivated, quick learner and efficient multitasker Proactive, organized, and can anticipate and efficiently solve clients’ needs Advanced user of Microsoft Office–Word, Excel, Access, Outlook, and PowerPoint Accurate keyboarding: 50 wpm

WORK EXPERIENCE

ACT Case Manager November 2020-September 2023

S.U.C.C.E.S.S., Coquitlam

Maintained above minimum standard of file management, averaged 18 - 25 files

Regularly accompanied clients to community resources appointments

Provided translation between Arabic and Kurdish to English between clients and outside service needs

Organized, promoted, and conducted life skill sessions

Successfully recruited new clients on a regular basis through community events

Completed an initial assessment of clients needs so that I can identify and plan the support needed to address issues

Maintained accurate and up-to-date administration and caseload records, including reports of all interactions

Supported clients during a crisis, such as violent, abuse, mental health issues etc.

Communicated with clients and answered their concerns

Offered newcomers with services and programs

Assisted newcomers to provide information and referral services, translation, initial intake and one-to-one counseling in settlement issues

inform clients of their rights and obligations specific to the type of benefits they are receiving, and conduct non-complex investigations to prevent, detect and address fraud

Executive Administrative Assistant January 2019-December 2023 World Financial Group, Surrey BC

Provided translation services between English to Kurdish and Arabic for clients

made home visits to clients’ homes to assist in filling out paperwork

maintained current client records, files notes and corrected detailed paperwork

Provided customer service to clients with a wide range of diverse backgrounds with a special focus on newly immigrated families and refugees to Canada

Organized and planned group information sessions for prospective/clients

Managed calendar of manager, maximizing organizational time management

Perform office support tasks professionally and supportively

Answer and direct client calls using multi-line telephone in a professional manner

Use Microsoft Office Suite and Google applications to create and update documents/presentations.

Maintained office files and compliance, ensuring high degree of integrity and privacy Client Coordinator and Teacher June 2019–August 2019 BC Newcomer Camp, Vancouver and Surrey

Handled registration of 70 children and answered parent inquiries about day camp for newcomer children ages 6–12 in first languages (Kurdish and Arabic) Responsible for the care, safety, and activities of children throughout the day Planned and implemented camp’s English language curriculum Camp Counsellor August 2014–April 2016

United Nation Refugee Camp, Turkey

Assisted camp clients and advised them on various settlement issues Registered refugees for residence and food stamps in the camp Arranged education sessions and prepared the venue Cared for and prepared educational activities for children Conducted thorough intake, eligibility & needs assessment on refugees arrival

VOLUNTEER ACTIVITIES

Office Support and Workshop Assistant Volunteer September 2018–March 2023 ISS of BC, Coquitlam

Greet clients at reception

Perform office support tasks professionally and supportively Answer and direct client calls using multi-line telephone in a professional manner Use Microsoft Office Suite and Google applications to create and update Settlement Program documents

Provide interpretation and translation between Arabic, Kurdish, and English EDUCATION

Administrative Assistant Program August 2019–April 2020 Vancouver Community College, Vancouver, BC

Agriculture Engineer September 2012–July 2014

Furat University, Hasaka (Syria)

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