Customer Service Experience

DiAnna Lang

** ******** **** *****-******, GA ***555 229-***-****

Email~**********@*****.***

EDUCATION

American Military University, currently pursuing, Master of Humanities with Certificate in Ancient and Medieval European History Current Cumulative GPA: 3.95/4.0

American Military University, degree completion 2013, Bachelor of Art, English with Minor in Philosophy Cumulative GPA: 3.89/4.0

EMPLOYMENT

Global Mate New York/Flushing, NY-ESL Teacher/Online Remote 2016-2020

Taught English, as foreign language to Korean students of all ages, in contracted E-Learning environment. Emphasis on listening, reading, writing, speaking skills, pronunciation, fluctuation, syllables, spelling, verb tense, and sentence structure. Required knowledge/awareness of South Korea’s culture/history allowing for differences affecting student's ability to acclimate to English-speaking environments.

HTC Hydro Technical Consultant/South Korea and Indonesia-Technical Editor 2018-2020

Reviewed written technical documents, presentations, and scientific reports to ensure accuracy, clarity, grammar, spelling, punctuation, content, format, tense, proper citation, and style while utilizing background knowledge in geology, anthropology, archaeology, and English. Made necessary corrections, provided feedback, ensured company standards were conveyed in text, tables, maps, appendices, and graphics. Special emphasis given to persuasiveness, educational awareness, and effectiveness of presentations and reports.

30/2 CPR Gainesville, FL-Owner/Administrative 2015–2019

Provided CPR, First Aid, AED, and BLS educational training, services, and certification. Handled all appointments, scheduling, billing, bookkeeping, testing, and transference for certification/issuance of American Red Cross cards.

The LKB Collection Gainesville, FL-Owner/Writer/Editor 2014–2019

Provided editing and proofreading services for private news publications in-and-around the local area. Wrote and submitted educational and scholarly articles for private and educational publications.

Perceptive Market Research Gainesville, FL-Telephone Survey Interviewer 2004–2005

Conducted telephone surveys with randomly selected individuals and business professionals, as well as pre-selected individuals and businesses. Gathered statistical information and formulated information to meet client needs. Completed most projects solo or as part of a duo team, due to short completion dates and ability to meet those needs.

Hilton University of Florida Conference Center Gainesville, FL-Public Space/Housekeeping 2001-2003

Responsible for replenishing supplies, as well as the cleaning and maintenance of room and equipment. Provided customer service and satisfaction to meet the needs and expectations of guests.

Lang’s Landscaping Company Buckhannon, WV-Owner/ Labor/ Designer 1997-1999

Designed plans for landscaping. Removed and planted shrubbery/plants, fertilized, and mulched beds. Removed and trimmed trees. Addressed customer requests and provided work estimates.

Security Rental Services Parkersburg, WV-Owner/Property Manager 1991-1993

Managed commercial and residential rental properties. Responsible for maintenance, yard care, and cleaning of vacant and occupied properties. Advertised and showed vacant properties, secured leases and tenents, collected security deposits, monthly rent monies, and paid annual taxes for absentee landlords.

Mid-Ohio Valley Regional Council of Weatherization Parkersburg, WV-Assistant Director/County Secretary 1989-1991

Monthly inspections of work completed on homes. Ordered, purchased, and inventoried materials/tools. Processed, approved/denied applications for low-income, disabled, and elderly individuals applying for assistance. Hired and processed employment applications, payroll hours, and monthly benefits.

SKILLS/EXPERIENCE

Proficient with all versions of Windows Word, Microsoft Office, Access, OneNote, PowerPoint, Excel, and Calibre

AFFILIATIONS/GROUPS

American Public University System Alumni Society

Golden Key International Honor Society

Pi Gamma Mu-AMU

English and Humanities Group Mentoring-AMU

Philosophy and Religion Group Mentoring-AMU

Creative Writing Group Mentoring-AMU

Reading and Education at a Distance Book Club (READ)-AMU

Saber and Scroll Historical Society-AMU

Global Connections Club-AMU

Save the Earth Club-AMU

Public Health Club-AMU

Contact this candidate