Customer Service Representative

Latrell M. Austin

****************@*****.*** Ph. 904-***-****

Confident, Driven, and Results-oriented. Professional with extraordinary skills in administration and customer service. I have established a reputation for accuracy with a high level of professionalism, integrity, and discretion in handling confidential information. Sofi Financial

11-21 to Present:

Member Service Representative assisting members with account information i.e.: Investing Credit cards and Personal loans

TTEC

05-21 to 11-21

Fraud Customer Service Rep for BOA (Bank of America) assisting customers with fraudulent accounts and handing complaints

Williams-Sonoma Inc.

Customer Service Agent, 03/2020 to 04/2021

Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service. Assisted call-in customers with questions and orders. Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.

Amazon

Seasonal Picking & Packing 10/2019 to 01/2020 – Jacksonville, FL Helping with inventory control, recording along with maintaining packaging and shipping labels. Diversified Consultant Inc

Collector, 12/2018 to 10/2019– Jacksonville, FL Negotiate payment arrangements with clients. Email & Phone correspondence.

Fanatics

Fan Advocate 03/2018 to 09/2018 – Jacksonville, FL Inbound calls assisting customers with placing orders for sports apparel using credit card. Tracking order and cancelations. Email and Chat correspondence. AT&T

Customer Assistant, 11/2017 to 02/2018– Orange Park, FL Assisting customers with email, internet and cable technical Issues. Handling day to day customer inquiry of products and services.

Education:

Orange Park High School

Cornerstone Christian Correspondence School

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