Customer Experience Store Manager

Sylvester Efe Umukoro

*************@*****.*** / 210-***-**** / Houston, TX 77099

Summary Service-focused individual, dedidated to delivering positive customer experience to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgement, good planning abilities and interporsonal communication strengths. Skills

Highly Adaptable: Thrive in fast-paced environments and readily grasp new procedures and routines.

Excellent Mathematician: A very sound background of mathematics and applying the knowledge to problem solving abilities.

Effective Communication skills: Ability to communicate in a friendly and appropriate manner with customers to guarantee satisfaction.

Hygiene Enthusiast: Passionate about cleanliness and committed to upholding impeccable hygiene standards.

Inventory Management: Adept at tracking supplies, anticipating needs, and ensuring restocking for smooth operation.

Time Management Master: Organize tasks efficiently, prioritize effectively, and meet deadlines consistently.

Team Player: Collaborative and communicative, value teamwork and contribute positively to a shared goal.

Safety Conscious: Adhere to safety protocols and regulations, promoting a safe and secure environment for all.

Work History:

BURLINGTON STORES, San Antonio, Texas

Cashier 03/2019 to 04/2022

1

Greeting Customers: Welcoming customers to the store and thanking them for patronage after business.

Receiving Payments: Responsible for collecting orders, ring them up on a register, collect payments and make change, and issue receipts. Operating cash registers, product scanners and payment machines to facilitate customer purchases.

Processing Returns: Collection of returned products, scanning to check dates of purchase and exchanging or making refunds accordingly.

Cleaning and organizing workspace.

Handling customers questions or concerns, and assisting customer to resolve their complaints.

Balance Cash Register: Operating cash registers, product scanners and payment machines to facilitate customer purchases.

SOUTHWEST FARMERS STORE, San Antonio, Texas.

Assistant Store manager 05/2022 to 01/2024

Manage Store Inventory: Maintain knowledge of all available products in the store and manage inventory by taking records of stocks.

Training Staff: Recruiting and training new employees, and help to improve existing employees in their duties.

Serve Customers: Attending to customers who demand to speak with a staff of the company, listening to their enquiries or complaints and assisting them in the best way possible to ensure satisfaction.

Assist Store Manager: Assists store manager by performing all job tasks as assigned. e.g employees work schedule, making bank deposits, training new and existing employees, opening and closing of store, taking inventory etc

2

Maintain Store appearance: Ensuring the store is neat and organised by making sure merchandises are properly placed in the appropriate position and also ensuring that those removed from their positions are returned in due time.

Planning: Support staff results by communicating job expectations and planning, monitoring and apprising job results.

Handle Complaints From Customers

Motivate Staff During Busy Shifts

Education:

Victory Academy International School, Warri, Delta State, Nigeria. West Africa Senior Secondary Certificate Examination (WASSCE) 2018 Certification:

Customer Service Representative (ALISON) 2024

Hobbies:

Reading, Scrabble

References

MR MARTIN ; Southwest Farmers Market, San Antonio 862-***-**** JOSHUA ; Burlington, San Antonio. (**************@*****.***) 3

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