**** ********* **. ****, ** ***** / (C) 707-***-**** / ad320n@r.postjobfree.com

Professional Summary

Store Manager experienced in all facets of inside sales, outside sales, customer service and training. Customer-oriented with superior time management skills. Results-oriented Area Sales Manager excelling in identifying customer needs and providing solutions.

Skills

Strategic account development

Accomplished manager

Positive and upbeat

Strong interpersonal skills

Decisive

Trained in consumer marketing

Work History

Store Manager 06/1998 to Current

Sherwin Williams Company – 1500 Trancas St. Napa CA 94558

Supervised a sales force of 20 sales associates.

Exceeded regional annual sales target by 22%.

Planned and directed staff training and performance evaluations.

Reviewed operational records and reports to project sales and determine profitability.

Trained all incoming sales team members.

Contacted customers by phone and email in response to inquiries.

Promptly resolved all customer requests, questions and complaints.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Built relationships with customers and the community to establish long-term business growth.

Attended sales training camp and brought best practices leadership back to the company.

Education

Associate of Arts: Business Administration 1975 Diablo Valley Junior College - Pleasant Hill CA