Systems Integration Senior

MICHAEL DYSON

SENIOR SYSTEMS INTEGRATION/ UNIFIED COMMUNICATIONS/COLLAORATION ENGINEER

20+ Years of experience as Telecom/Network and Systems specialist in design, Integration engineering and management of Cisco Unity Connection (CUC) Voice Mail (VM) and management of servers, optimizing and supporting technologies and alignment with corporate objectives, goals, policies and processes. Proficient in designing complex network and systems solutions for high-profile clients. Maintain a thorough understanding of the best practices behind internet protocol and routing and switching technologies.

COMPETENCIES

Network Designing and Implementation 911 Systems Integration/Migration Call Flows Call Routing Call Recording Network Management Datacenter Consolidation Troubleshooting.

TECHNICAL EXPERTISE

911 COMMUNICSTIONS/CALL HANDLING Cisco CUCM V9.2, V11.5& V12, Unity ConnectionV9.2, V11.5& V12, CUPSV9.2, V11, V12, CCX

Cisco ATA 186, 187 series, VG202 and VG204; Cisco Business Edition 6000 and 7000

Cisco IOS, MGCP, SIP and Cisco Unified SRST; Cisco Video Conferencing, UCCX, Presence Server, Jabber 11; Cisco Unified SRST, Cisco WebEx, Cisco Informa Cast; Cisco MCS-78XX, VM Ware Hypervisor, Cisco Express gateway

Voice: POTS, DID, Toll Free, ISDN BRI & ISDN PRI

Protocols: 911, DNS/BIND, DHCP, SMTP, RDP, LDAP, POP, IMAP, SNMP

Network Management: Orion, Visual Uptime and SolarWinds

IP address schemes, DNS, Ether-Channeling, VLAN tagging and trouncing, Load Balancing including Internet eBGP/iBGP, OSPF, QOS, 802.1q VLANs, SMTP mail flow, SIP/H323 call flows, iSCSI/NFS storage, and other common TCP and UDP protocols.

LAN and WAN technologies include traditional 802.3 wired and 802.11 wireless Ethernet as well as carrier Ethernet services, MPLS, and Broadband Cable/DSL, as well as PPP, Frame-Relay, and ISDN PRI.

PROFESSIONAL EXPERIENCE

City of New York – Board of Elections – BOE October 2023 – Dec 2023

Voice Engineer

Project is on hold until the November elections.

•Manage/Support CISCO CUCM, CISCO CALL Manager CUC and CUPS Server Techs

•Configure Cisco routers and Switches, trouble shoot Cisco Routers and Switches.

B. Braun worldwide Piscataway, NJ March 2022 - September 2023

Network Integration Engineer /Cisco Voice Engineer.

Scope: 911 call handling SME

Managed day-to-day IT infrastructure Voice/ using Incident management, Change and Problem Management. Developed Voice network designs for B. Braun worldwide. Maintain and monitor day-to-day operations of network equipment and troubleshoot.

Designed and implemented the integration of 911 call handling systems within the existing infrastructure.

Ensure interoperability with various emergency communication components, including CAD (Computer-Aided Dispatch) systems.

Provided technical support in operations and maintenance of NG911 call handling systems.

Ensured that emergency services personnel are well-equipped to handle emergency calls effectively using the 911 infrastructure

Implemented and adhere to security protocols to safeguard sensitive information handled by 911 systems

Work closely with emergency services agencies, and other stakeholders to coordinate effective response strategies.

Ensured that 911 systems enhance the overall emergency response capabilities

Manage operation and maintenance of datacenter network voice initiatives. Oversaw global LAN and WAN technologies.

Manage Cisco CUCM, Cisco UC, Voice Gateway, Jabber Softphones and Cisco Desk Phone.

Supported CUCM, CUC, Contact Center Enterprise Configurations, training and Release upgrade.

Support & management of training for workstation support staff for the installation of Cisco software and hardware

Managed 5 international CUCM clusters, 4 Cisco Unity Connection clusters, Voice Gateway, Jabber Softphones and Cisco Desk Phone.

Provide training for, Cisco Jabber & CUC

Coordinate and managed Cisco Express gateways

Coordinate and managed Cisco Emergency Responder for Enhanced 911

Coordinate porting LEC DIDs to LD companies

Manage with LEC PRIs to upgraded to SIP trucking to save telecommunications O&M budgets.

Coordinated with Everbridge notification services.

Support MACD for Cisco Unity, CUCM and Cisco Jabber

Manage Dial Plans using E164 standards.

Managed Zoom, MS Teams and Cisco WebEx conferencing services

Project Manager for moving 3.000 Avaya end-users to Cisco voice environment.

Provided Cisco training for Avaya support team which will now be supporting Cisco voice environment.

Moved DIDs from Avaya PBX to our Lumen SIP service for the Cisco Voice environment.

McGraw Hill, New York, NY (Contract) January2022 - March 2022

Network Integration Engineer /Voice Engineer

Supported for Voice – CUCM, Cisco UC, Voice Gateway, Jabber Softphones and Cisco Desk Phone.

Supported CUCM, CUC, Contact Center Enterprise Configurations, training and Release upgrade.

Managed 4 CUCM clusters, 4 Cisco Unity Connection clusters,

Supported Verizon UCaSS for CUCM, CUC

Training end-users for MACD for CUCM. Cisco Unity, and Cisco Jabber

B. Braun Medical, Allentown PA April 2020 - September 2021

Network Integration Engineer

Managed day-to-day IT Voice infrastructure using Incident management, Change and Problem Management. Developed Voice network designs for B. Braun worldwide. Maintain and monitor day-to-day operations of network equipment and troubleshoot.

Oversaw operation and maintenance of datacenter network voice equipment. Oversaw global LAN and WAN technologies.

Established and managed the configuration of Cisco Emergency Responder, a critical component for Enhanced 911 (E911) services.

Responsible for encompassing the entire lifecycle of this system, from the initial setup to ongoing management, ensuring its seamless integration into the 911 network.

Involved configured and optimizing Cisco Emergency Responder to enhance the accuracy and effectiveness of E911 services, aligning with industry standards and best practices.

Monitored and maintained the system, addressing any issues promptly to guarantee the continuous and reliable operation of the Emergency Responder within the broader context of the 911 network.

Supported for Voice – CUCM, Cisco UC, Voice Gateway, Jabber Softphones and Cisco Desk Phone.

Supported CUCM, CUC, Contact Center Enterprise Configurations, training and Release upgrade.

Provided training for desk side support for the installation of Cisco software and hardware.

Managed 4 CUCM clusters, 4 Cisco Unity Connection clusters, Voice Gateway, Jabber Softphones and Cisco Desk Phone.

Provide training for Desk Top Support on CUCM, Cisco Jabber & CUC

Setup and managed Cisco Express gateways

Setup and managed Cisco Emergency Responder for Enhanced 911

Managed porting LEC DIDs to LD companies

Removes LEC PRIs to upgraded to SIP trucking to save telecommunications O&M budgets.

Coordinated with Everbridge notification services.

Provide MACD for CUCM. Cisco Unity, and Cisco Jabber

Provide support Dial Plan using E164 standards.

Managed Zoom, MS Teams and Cisco WebEx conferencing services

Project Manager for moving 1,200 Avaya end-users to Cisco voice environment.

Provided Cisco training for Avaya support team which will now be supporting Cisco voice environment.

Moved DIDs from Avaya PBX to our Lumen SIP service for the Cisco Voice environment.

City of New York

New York City Housing Authority (NYCHA), New York, NY September 2019 – January 2020

Voice Engineer (Consultant)

Provided L1 and L2 support of NYCHU field offices CUCM cluster.

Managed NYCHA SIP cutovers to NYCHA’s Verizon SIPC Trunk services.

Provided technical support for NYCHA field offices CUCM cluster in New York.

Managed and supported DID porting NYCHA CUCM Clusters

Coordinated moving 300+ NYCHA field offices to the Verizon SIP Trunking Service

IBM, Piscataway, NJ February 2017 – April 2019

Unified Communications Engineer

Provided L1 andL2 support of AECOM North America CUCM cluster. Provide technical support for AECOM in-house CUCM clusters in North America and EMEA

Managed AECOM SIP Trunking cutovers to AECOM’s Verizon SIP Trunk services.

Managed and supported DID porting and Toll-Free porting for AECOM North America and EMEA CUCM clusters.

Coordinated moving 100+ AECOM sites to the Verizon SIP Trunking Service

Coordinated moving AECOM Toll Free numbers to the Verizon IP Toll Free Service

Provided technical support for AECOM Cisco WebEx for CUCM, CUC & Cisco Jabber in North America, EMEA, and APAC

Coordinated, supported and managed eFax for AECOM in North America, EMEA and APAC

Secured local eFax numbers worldwide. Activated, deactivated and managed eFax accounts worldwide.

Activated, deactivated and managed eFax AECOM accounts worldwide.

Manage and configured Verizon UCaaS 11.5 and Cisco Unity 11.5

AECOM, Piscataway, NJ August 2015 – January 2017

Unified Communications Engineer

Redesigned AECOM North America CUCM cluster Provided technical support for AECOM in-house CUCM clusters in North America and EMEA. Provided technical support for AECOM Cisco WebEx for Cisco Jabber in North America, EMEA, and APAC

Developed policies and procedures for AECOM SIP trunking on the AECOM North America CUCM cluster.

Coordinated moving 135+ AECOM sites to the Verizon SIP Trunking Service

Coordinated moving 135+ AECOM sites to the Verizon SIP Trunking Service

Installed LANs and managed on-site VoIP services for AECOM sites moving to Verizon SIP Trunking Services

Secured local eFax numbers worldwide. Activated, deactivated and managed eFax accounts worldwide.

Developed VoIP administration standards.

Developed unified Communications documentation and standards.

Crum and Forster Enterprise, Morristown, NJ May 2013 – January2015

Sr. Telecommunications Engineer

Designed and managed voice IP services for Crum and Forster companies (Fairmount Specialties, CoverX, Seneca). Redesigned Cisco Unified CM cluster for Crum and Forster Enterprise VoIP networks. Configured voice routers for SIP and H-323 protocols. Managed and setup Cisco CUCM 9.2 and 11.5, Cisco Unity 9.2 and 11.5, and Cisco presence. Developed strong relationships with department heads to enable discovery of new business opportunities.

Re-designed and managed Cisco Unity connection (CUC) cluster 1 to 2 nodes and Cisco Unified CM clusters from 3 to 9 nodes

Developed and manage the DR voice plan for Crum and Forster Enterprise

Partnered with department to develop and prepare training on Voice IP services.

Developed site cutovers and test plans for VoIP services.

Developed policies and procedures for Crum and Forster VoIP networks.

Developed and installed Cisco Jabber for Crum and Forster Enterprise

Developed training documentation for Cisco CUCM - CCM User and Cisco Unity Connection - PCA

Developed Cisco Unified Collaboration plan for Crum and Forster Enterprise

Construction Specialties, Lebanon, NJ March 2003 – April 2013

Integrated Technology Service Manager

Designed, configured, promoted and implemented standards for Cisco Unified Communications Manager (CUCM). Deliverables included IDS/IPS, new segmented network for PCI devices. Coordinated installation of internet circuits with AT&T, Verizon, Bell South, Comcast, Quest, Pacific Bell, and MCI WorldCom

Designed, configured a world-wide VPN for VoIP, Video conferencing and data.

Designed and configured DMZ networks using Juniper and Net screen firewalls.

Designed, configured wireless LAN for employee Laptops/Desktops, VoIP wireless phones, and guest clients

Coordinated installation of an AT&T MPLS/PNT network for C/S Global Network.

Installed and configures Cisco Presence server for Cisco Unified Personal Communicator (CUPC) desktop application.

Design a global complex voice, video and data networks and Cisco UC solutions for Construction Specialties, Inc. major domestic and international locations including Data Aire, Grand Entrance

EDUCATION

B.G.S., Chemistry, Biology and Religion, Oakwood College, Huntsville, AL

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