SARITA

JONES

Dedicated customer service professional with a desire to deliver exceptional support and exceeding customer expectations. Seeking to leverage my leadership skills and industry expertise to contribute to a healthcare organization's success.

SKILLS

ABILITY TO WORK

INDEPENDENTLY WITH MINIMAL

ONSITE SUPERVISION PROVIDE ERROR FREE WORK DATA ENTRY DECISION MAKING AND ANALYTICAL AND CRITCIAL THINKING ORGANIZATION AND TIME MANAGEMENT CRM SOFTWARE SELF MOTIVATED

ADDRESS

11900 City Park Central Ln

Apt 2210

Houston Tx 77047

PHONE

832-***-****

EMAIL

ad320d@r.postjobfree.com

EXPERIENCE

MEMBER SERVICE SPECIALIST- REMOTE

AETNA, OCTOBER 2022- PRESENT

CREATE AND BUILD ONGOING RELATIONSHIPS WITH OTHERS INCLUDING BOTH MEMBERS AND TEAMMATES.

MAKE DECISIONS INDEPENDENTLY AND SOLVE PROBLEMS CREATIVELY AND COMPLETELY USING SOUND JUDGMENT AND CRITICAL THINKING.

CONSISTENTLY FOLLOW THROUGH ON COMMITMENTS AND FRAMING REALISTIC EXPECTATIONS FOR MEMBERS.

EDUCATE MEMBERS ON THE BENEFITS OF A PRIMARY CARE PHYSICIAN AND HELP TO ENSURE/EDUCATE THAT ALL PREVENTIVE SCREENINGS HAVE BEEN COMPLETED

INTERVENE WITH CARE PROVIDERS (DOCTOR’S OFFICES) ON BEHALF OF THE MEMBER TO ASSIST WITH APPOINTMENT SCHEDULING OR OTHER MATTERS WHEN NEEDED

ASSIST MEMBERS WITH QUESTIONS REGARDING THEIR INSURANCE COVERAGE, BENEFITS, AND MAKE CHANGES AS NEEDED WHERE APPLICABLE

OPERATIONS ANALYST- REMOTE

SSP AMERICA, January 2022- JULY 2023

ASSIST AIRPORT RESTAURANT OPERATIONS THROUGH THE SETUP, TRAINING, IMPLEMENTATION, AND USE OF CRUNCHTIME NET-CHEF SOFTWARE

ASSIST WITH PURCHASING & RECEIVING- ENSURING PRODUCTS ARE PROPERLY LINKED TO RECONCILE INVOICES

ASSIST WITH RECIPE CREATION AND MENU BUILDING FOR RESTAURANT ROLL OUTS

ASSIST WITH OBTAINING VENDOR ORDER GUIDE FILES AND ENSURE THEY ARE RECONCILED TO WHAT IS AVAILABLE AT THE OPERATIONS LEVEL

MANAGE VENDOR ITEM LINKAGE TO APPROPRIATE CRUNCHTIME INGREDIENTS WITH REQUIRED CODING SUCH AS PRODUCT CATEGORY ASSIGNMENT

ANALYZE OPERATIONAL DATA TO IDENTIFY TRENDS, ANOMALIES, AND OPPORTUNITIES FOR IMPROVEMENT.

COLLABORATE WITH CROSS-FUNCTIONAL TEAMS TO DEVELOP AND IMPLEMENT PROCESS ENHANCEMENTS

IDENTIFY ISSUES, TROUBLESHOOT VENDOR OR RECIPE PROBLEMS, AND OFFER EFFECTIVE AND PROMPT SOLUTIONS.

EDUCATION

Lamar University, Beaumont, TX-GPA: 3.5

Master of Science: Family Studies-May 2018

Nicholls State University, Thibodaux, LA- GPA: 3.3

Bachelor of Science: Culinary Arts, Business- December 2012

REFERENCES:

Available Upon Request

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