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Customer Service server. Shift manager

Location:
Rochester, NY, 14614
Salary:
25
Posted:
March 02, 2024

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Resume:

Jason Pearo

CASAC-T Student at MCC, Server at Olive Garden

Rochester, NY 14620

ad31zg@r.postjobfree.com

+1-585-***-****

I am Currently enrolled at Monroe Community College for the CASAC-T program. I am trained in many different areas for substance abuse prevention, as well as advocating for people in the Rochester community. Have several people in the community I work with to help better the lives of people suffering from addiction, and mental health. I possess and maintain a approachable personality. As well as know codes of conduct, ethics, the importance of confidentiality, as well as maintaining a safe and trustworthy environment for clients.

Training 2022 to present.

1. Narcan administration.

2. CPR

3. Education project SAVE training.

4. NYS Department of Education Identification and reporting of child abuse and maltreatment certification.

5. QPR training for suicide awareness.

6. NYS mandated reporter.

7. Trauma informed skills.

8. Ethics, boundaries, and the awareness to provide a safe and secure environment for all clients. 9. SAMSHA principle and guidelines acquired knowledge during Human services 218, Trauma informed care class.

10. CERPA Certification while working at CCA Core Recovery. 11. Maintain Professionalism, non bias, and support Medical Assisted therapy under OASAS guidlines. 12. Experience working intakes in the inner city of Rochester. 13. Valid NYS drivers license with no points.

14. Taking certifications towards required training for OASAS guidelines. Plan to take overdose prevention.

15. 3rd semester acquired credits towards CASAC at MCC downtown. Recently just received 12, 3 from ACD 142, 3 from Trauma informed care, and 3 credits from communications in the helping programs. 16. Have one year experience working with the homeless population, dual diagnoses, SUD, mental health, and worked with CFY kids ages 10-18.

17. Have Human services experience, management, and plan to take CASAC exam in the near immediate future.

18. Possess excellent time management, typing, intake, leading groups, and worked with Villa of Hope youth program on Tuesdays from 1 to 5pm.

19. CCA Core Internship 2022-2023. 75 and 115 hours. 20. Passionate and thrive in helping people maintain what sobriety looks like for them. 21. Best achievement I made was getting a gentleman into John L. Norris impatient for a 28 day stay, my second week at CCA Core Internship. 3 days in.

Authorized to work in the US for any employer

Work Experience

Olive Garden Server

Darden Restaurants - Greece, NY

August 2023 to Present

Server.

Customer service.

Approachable personality.

Deal with diverse customers on a hourly basis.

Problem solving.

Time management skills.

Team work.

Money, check balancing.

As required abide by Darden companies rules regulations and standards. Opener/Closer

George Eastman House - Rochester, NY

October 2022 to August 2023

Open and close at the Open Face Cafe.

Administration front desk.

Gift shop

Customer Service

Bank deposits

Count Drawer

Multiple Tasks given from management, and CFO.

Holiday events.

Student Internship Program

CCA Core Recovery Center - Rochester, NY

January 2022 to December 2022

Help people by working at the front desk. Checking patients in and out of the center. Helping people on the computer. Building resumes. Outsourcing to help people obtain certain social services provided. Also, answering the phone and doing events all over the city of Rochester. Intakes, assessments, peer advocate.

Retail Associate

Tops Friendly Markets - Farmington, NY

February 2019 to February 2021

Have worked in two different departments.

Deli and Meat department.

Customer service, working in a fast paced environment, lifting over 50 pounds daily. Union member.

Line Cook/Prep Cook

Deleware North - Farmington, NY

March 2017 to January 2019

Serve safe certified.

Union member.

Line Chef

Hand and Foot - Corning, NY

August 2015 to December 2018

Worked in a fast paced environment and made specials. Was a saute chef, passionate. Many performance raises.

Shift Manager

Mark's Pizzeria - Macedon, NY

January 2009 to April 2014

Delivery driver.

Shift manager.

Small accounting.

Bank deposits.

Customer service.

Delegated delivery system .

Worked closing shifts.

Bonuses.

Education

Some college 40 credit hour's in CASAC-T

MCC - Rochester, NY

January 2024 to Present

First year back as returning college student took Human services in Human Services

Monroe Community College - Rochester, NY

January 2022 to Present

High school diploma in General Studies

Palmyra-Macedon Senior High School - Palmyra, NY

September 2002 to June 2006

Skills

• Cash Handling (8 years)

• POS (2 years)

• Retail Sales

• Pricing

• Store Management Experience

• Microsoft Word

• Microsoft Powerpoint (10+ years)

• Typing

• Computer Skills

• Data Entry

• FIM

• Customer Service (10+ years)

• Excel

• Shift Management (4 years)

• Restaurant Management (3 years)

• Delivery Driver Experience

• Merchandising

• Food Preparation (4 years)

• Food Safety

• Restaurant Experience (10+ years)

• Catering

• Retail management

• Social Work (1 year)

• Supervising Experience

• Serving Experience

• Administrative Experience

• Management

• Culinary Experience

• Banquet Experience (2 years)

• Employee Orientation

• Food handling

• Serving

• Shift management

• Cash register

• Customer service

• Cash handling

• Supervising experience

• Conflict management

• Retail sales

• Training & development

• Sales

• Merchandising

• Pricing

• Driving

• Front desk

• HIPAA

• Accounting

• PTSD Care

• Negotiation

• Typing

• Documentation review

Awards

Deans Liat

January 2022

Deans List for having a 4.0 GPA

NYS mandated reporter

January 2022

Obtained from taking HED 130, personal health and wellness. At Monroe Community College downtown campus.

Certifications and Licenses

ServSafe

New York State Mandated reporter

December 2022 to Present

Obtained 3 NYS certifications from taking HED 130. Mandated reporter was included out of the three obtained 2022.

HIPPA training

September 2022 to Present

Confidentially training.

I am to uphold confidentiality policies any state, government, OASAS, or non-for-profit organizations have policy in. Sign releases between patients, and Norris Clinic, Catholic Family Center, CCA Core Recovery Center.

QPR Training

October 2022 to Present

Suicide awareness training.

Tools, and how to deal with a crisis situation.

Suicide warning signs, and what to do.

Narcan training

November 2022 to Present

Administer Narcan.

Know when to and the warning signs if someone needs NARCAN. CPR and chest compressions.

Call 911 immediately.

Human Services Cert

August 2022 to Present

Human Services program at Monroe Community College. Have completed 80 hours in the addictions field.

Human Services Major

NYS Department of Education-Identification and reporting of child abuse and maltreatment

December 2022 to Present

Training in identification and reporting of child abuse and maltreatment in the NYS Department of Education. Scored a 100.

Project SAVE

December 2022 to Present

Training in school violence prevention and intervention in NYS Department of Education. Scored 90 out of 100. 80 percent needed to get certified.

Driver's License

June 2023 to June 2028

Class D.

CERPA

January 2022 to January 2023

Trauma Informed Care

Present

Credential from MCC, 3 class certification

Class D Drivers license

June 2023 to June 2028

Substance Abuse Counseling Certification

I feel I have obtained enough credits at MCC to meet thus requirement. Additional Information

HIPPA Certified

Suicide Prevention

Field Work in addictions field

Recovery coach

Peer advocate

Human Services

Narcan Trained



Contact this candidate