Customer Service server. Shift manager
Resume:
Jason Pearo
CASAC-T Student at MCC, Server at Olive Garden
Rochester, NY 14620
********@*****.***
I am Currently enrolled at Monroe Community College for the CASAC-T program. I am trained in many different areas for substance abuse prevention, as well as advocating for people in the Rochester community. Have several people in the community I work with to help better the lives of people suffering from addiction, and mental health. I possess and maintain a approachable personality. As well as know codes of conduct, ethics, the importance of confidentiality, as well as maintaining a safe and trustworthy environment for clients.
Training 2022 to present.
1. Narcan administration.
2. CPR
3. Education project SAVE training.
4. NYS Department of Education Identification and reporting of child abuse and maltreatment certification.
5. QPR training for suicide awareness.
6. NYS mandated reporter.
7. Trauma informed skills.
8. Ethics, boundaries, and the awareness to provide a safe and secure environment for all clients. 9. SAMSHA principle and guidelines acquired knowledge during Human services 218, Trauma informed care class.
10. CERPA Certification while working at CCA Core Recovery. 11. Maintain Professionalism, non bias, and support Medical Assisted therapy under OASAS guidlines. 12. Experience working intakes in the inner city of Rochester. 13. Valid NYS drivers license with no points.
14. Taking certifications towards required training for OASAS guidelines. Plan to take overdose prevention.
15. 3rd semester acquired credits towards CASAC at MCC downtown. Recently just received 12, 3 from ACD 142, 3 from Trauma informed care, and 3 credits from communications in the helping programs. 16. Have one year experience working with the homeless population, dual diagnoses, SUD, mental health, and worked with CFY kids ages 10-18.
17. Have Human services experience, management, and plan to take CASAC exam in the near immediate future.
18. Possess excellent time management, typing, intake, leading groups, and worked with Villa of Hope youth program on Tuesdays from 1 to 5pm.
19. CCA Core Internship 2022-2023. 75 and 115 hours. 20. Passionate and thrive in helping people maintain what sobriety looks like for them. 21. Best achievement I made was getting a gentleman into John L. Norris impatient for a 28 day stay, my second week at CCA Core Internship. 3 days in.
Authorized to work in the US for any employer
Work Experience
Olive Garden Server
Darden Restaurants - Greece, NY
August 2023 to Present
Server.
Customer service.
Approachable personality.
Deal with diverse customers on a hourly basis.
Problem solving.
Time management skills.
Team work.
Money, check balancing.
As required abide by Darden companies rules regulations and standards. Opener/Closer
George Eastman House - Rochester, NY
October 2022 to August 2023
Open and close at the Open Face Cafe.
Administration front desk.
Gift shop
Customer Service
Bank deposits
Count Drawer
Multiple Tasks given from management, and CFO.
Holiday events.
Student Internship Program
CCA Core Recovery Center - Rochester, NY
January 2022 to December 2022
Help people by working at the front desk. Checking patients in and out of the center. Helping people on the computer. Building resumes. Outsourcing to help people obtain certain social services provided. Also, answering the phone and doing events all over the city of Rochester. Intakes, assessments, peer advocate.
Retail Associate
Tops Friendly Markets - Farmington, NY
February 2019 to February 2021
Have worked in two different departments.
Deli and Meat department.
Customer service, working in a fast paced environment, lifting over 50 pounds daily. Union member.
Line Cook/Prep Cook
Deleware North - Farmington, NY
March 2017 to January 2019
Serve safe certified.
Union member.
Line Chef
Hand and Foot - Corning, NY
August 2015 to December 2018
Worked in a fast paced environment and made specials. Was a saute chef, passionate. Many performance raises.
Shift Manager
Mark's Pizzeria - Macedon, NY
January 2009 to April 2014
Delivery driver.
Shift manager.
Small accounting.
Bank deposits.
Customer service.
Delegated delivery system .
Worked closing shifts.
Bonuses.
Education
Some college 40 credit hour's in CASAC-T
MCC - Rochester, NY
January 2024 to Present
First year back as returning college student took Human services in Human Services
Monroe Community College - Rochester, NY
January 2022 to Present
High school diploma in General Studies
Palmyra-Macedon Senior High School - Palmyra, NY
September 2002 to June 2006
Skills
• Cash Handling (8 years)
• POS (2 years)
• Retail Sales
• Pricing
• Store Management Experience
• Microsoft Word
• Microsoft Powerpoint (10+ years)
• Typing
• Computer Skills
• Data Entry
• FIM
• Customer Service (10+ years)
• Excel
• Shift Management (4 years)
• Restaurant Management (3 years)
• Delivery Driver Experience
• Merchandising
• Food Preparation (4 years)
• Food Safety
• Restaurant Experience (10+ years)
• Catering
• Retail management
• Social Work (1 year)
• Supervising Experience
• Serving Experience
• Administrative Experience
• Management
• Culinary Experience
• Banquet Experience (2 years)
• Employee Orientation
• Food handling
• Serving
• Shift management
• Cash register
• Customer service
• Cash handling
• Supervising experience
• Conflict management
• Retail sales
• Training & development
• Sales
• Merchandising
• Pricing
• Driving
• Front desk
• HIPAA
• Accounting
• PTSD Care
• Negotiation
• Typing
• Documentation review
Awards
Deans Liat
January 2022
Deans List for having a 4.0 GPA
NYS mandated reporter
January 2022
Obtained from taking HED 130, personal health and wellness. At Monroe Community College downtown campus.
Certifications and Licenses
ServSafe
New York State Mandated reporter
December 2022 to Present
Obtained 3 NYS certifications from taking HED 130. Mandated reporter was included out of the three obtained 2022.
HIPPA training
September 2022 to Present
Confidentially training.
I am to uphold confidentiality policies any state, government, OASAS, or non-for-profit organizations have policy in. Sign releases between patients, and Norris Clinic, Catholic Family Center, CCA Core Recovery Center.
QPR Training
October 2022 to Present
Suicide awareness training.
Tools, and how to deal with a crisis situation.
Suicide warning signs, and what to do.
Narcan training
November 2022 to Present
Administer Narcan.
Know when to and the warning signs if someone needs NARCAN. CPR and chest compressions.
Call 911 immediately.
Human Services Cert
August 2022 to Present
Human Services program at Monroe Community College. Have completed 80 hours in the addictions field.
Human Services Major
NYS Department of Education-Identification and reporting of child abuse and maltreatment
December 2022 to Present
Training in identification and reporting of child abuse and maltreatment in the NYS Department of Education. Scored a 100.
Project SAVE
December 2022 to Present
Training in school violence prevention and intervention in NYS Department of Education. Scored 90 out of 100. 80 percent needed to get certified.
Driver's License
June 2023 to June 2028
Class D.
CERPA
January 2022 to January 2023
Trauma Informed Care
Present
Credential from MCC, 3 class certification
Class D Drivers license
June 2023 to June 2028
Substance Abuse Counseling Certification
I feel I have obtained enough credits at MCC to meet thus requirement. Additional Information
HIPPA Certified
Suicide Prevention
Field Work in addictions field
Recovery coach
Peer advocate
Human Services
Narcan Trained
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