JACQUELINE HAUKAAS

SIOUX FALLS, SD ***** 605-***-**** ad31y6@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Patients Accounts Reprehensive offering 6 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Resourceful, resilient and ready to help team reach goals through creative solutions.

SKILLS

HIPAA understanding

Time management

Medical terminology

Collections experience

Accurate payment posting

Strong work ethic and resilience

Customer Service and positive attitude

Outside of the box thinker

WORK HISTORY

SEPTEMBER 2019-CURRENT

Patient Accounts Specialist Sanford Business office Sioux Falls, SD

Informed and advised customers helping them to understand their billing and providing resources to enable them to pay their current bills including payment plans and financial assistance.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor, making them feel comfortable and approachable.

Achieved performance goals on consistent basis.

Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Received payment, answered questions and rerouted calls to help create a seamless experience for the customer.

FEBRUARY 2019-SEPTEMBER 2019

Patient Services Representative Avera Specialty Pediatrics Sioux falls, SD

Scheduled appointments for Pulmonary and Endocrinology appointment as well as Pediatric Surgeries for 3 Doctors, learning their preferences and absorbing information about healthcare and patient experience from each doctor.

Handled 3 phone lines, managing schedules and juggling patients to assure appropriate care.

Assisted patients in filling out check-in and payment paperwork.

Facilitated communication between patients and various departments and staff.

Trained and mentored two new staff members explaining processes and programs, how to transfer calls, schedule patients, recommend referrals and day to day office duties.

APRIL 2015-FEBRUARY 2019

Materials Management Avera McKennan Hospital & University Health Center Sioux Falls, SD

Inspected sterile package integrity prior to distribution to protect patient and insure safety and quality measures.

Verified and maintained proper documents and records for sterilization.

Picked instruments and supplies for surgeries in OB, ER, OR and patient rooms, following doctors instructions and provided after surgery inventory to make sure all supplies where accounted for.

Utilized time and schedule to fulfill all duties as the solo technician on the night shift, providing clean up and preparation for day shift and support to the night time doctors and nurses.

EDUCATION

High School Diploma

Colome High School, Colome, SD

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