Patient Care Customer Service
Resume:
Bethany Allen
Rolla, MO
************@*****.***
Work Experience
Patient Care Assistant
Phelps Health - Rolla, MO
July 2023 to Present
• Follows established hospital policy regarding patient safety measures such as infection prevention, safe patient handling and movement, notification of the licensed nurse when patient condition changes to insure that patient care is provided in an optimally safe environment.
• Provides basic patient care duties under the supervision of a licensed nurse such as, but not limited to: vital signs, glucometer checks, toileting, feeding, bathing, and activity measures, etc. All actions are performed within the guidelines established in hospital policy and procedure. These actions will support quality outcomes and patient safety.
• Works collaboratively with nursing staff to care for the basic needs of each patient and quickly respond to patient requests to insure patient safety and enhance the patient’s experience.
• Documents accurately and efficiently all patient care activities realizing the importance of documentation in clinical decision making of other health care team members.
• Communicates to appropriate team member’s pertinent patient information in order to improve patient outcomes and quality care.
• Adapts to change in a positive and professional manner in an attempt to support the hospital mission, vision, and values. Follows all hospital policies in regards to appearance, behavior, and attendance. Education
High school diploma
Rolla Sr. High School - Rolla, MO
August 2010 to August 2014
Skills
• Organizational skills
• Sentiment analytics
• Computer skills
• Problem solving
• Interpersonal communication
• Leadership
• Vital Signs
• Hospital Experience
• Medical Records
• Epic
Certifications and Licenses
BLS Certification
September 2023 to September 2024
First Aid Certification
September 2023 to Present
Driver's License
November 2022 to November 2025
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