Customer Service Quality Control

ISAIAS MARQUEZ

PROFILE

I have great communication skills and an outgoing personality, while still

maintaining a professional character in the workplace. I am very well-versed in construction materials, and warehouse duties due to my background in garage door/framing installation and warehouse employment. I also count with a vast amount of knowledge on various power tools, paints (sand paper grits, preps, primers, finishes and stains). I have knowledge on various miscellaneous tools, woods, drywall and flooring. I am a team player, but I can also get the job done on my own when required. I am very enthusiastic about working with tools, and learning about them as much as possible. I take pride in every job I am tasked with, and give the best of my abilities for a tailored customer experience each and every time. I am bilingual, speaking/ writing English and Spanish fluently.

EXPERIENCE

Lumber Associate, Home Depot — Jan. 2023 - April 2023

• Restocking lumber/ maintaining tiles clean.

• Quality control of lumber

• Keeping aisle clean at all times

• Making cuts for customers at the saw areas

General labor (employment agencies) — 2020 - Present

• Warehouse jobs, picking orders of various products.

• Heavy machinery handling such as: electric/propane-powered forklifts.

• Picking, packing, shipping, receiving and restocking.

• Customer service/communicating with people.

Installer/ Technician, Besser Bros. Garage Doors — 2016 - 2020

• Full time installer of steel and wood garage doors and motorized garage door openers.

• Installed garage doors, sanded and prepared doors for paint.

• Worked with various types of paint for the painting of doors, fixed any malfunctions with items.

• Worked in the warehouse and some office experience. Maintained an appropriate customer service as I answered phone calls, etc.

• Operated electronic mail systems and coordinated the flow of information, internally or with other organizations. Completed form in accordance with company procedures.

Phone: 714-***-****

Email:

*****************@*****.***

3910 Franklin Ave

Fullerton, CA

92833

• As a technician I would receive calls on the field from dispatch to respond to service various doors and motors at residential locations. General labor, Family Tree Produce — 2012 - 2016

• Two years worked the night shift: picking orders for restaurants and markets, quality control, and loading trucks for shipping.

• Two years worked the morning shift: receiving new product/ material, checking and approving of quality on products, restocking, and will call orders.

• Handling and the operation of heavy electric machinery such as: electric sit dow forklifts, stand up forklifts, electric ride on pallets jacks, as well as hand operated pallets jacks.

• Practiced customer service through keeping steady communication with customers.

General labor, TNT Fireworks — 2011-2012

• Temporary packing and labeling for firework products.

• Kept steady work pace in shipping orders and communication with customers.

• Checked to ensure all correct product was shipped and received. EDUCATION

High school — Diploma, 2011

• La Vista High School

• Graduated in advance with full credits and Honor Roll SKILLS

• Certified forklift operator

• Communication

• Responsible

• Punctual

• Time management

• Conflict resolution

• Leadership

• Adaptability (Fast Learner)

• Bilingual (English/ Spanish)

• Overall great energy

REFERENCES

• Tyler Shank, coworker/lead — 714-***-****

• Larry Vasquez, coworker — 714-***-****

• Alberto Jimenez, coworker — 714-***-****

Contact this candidate