Customer Service Representative

KiIssYANA PRATT Q

High Point, NC ***** +336******* « ***************@******.***

Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking

abilities. Committed to maintaining professional relationships to increase profitability and drive

business results,

Customer Service Representative bringing top-notch skills in oral and written communication, active

listening and analyt

al problem-solving skills. Enhances customer experiences by employing service-

oriented behaviors, understanding customer desires, ad providing customized solutions to build

loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and

unparalleled support. Proficient in customer service best practices and related options.

Customer Service Representative bringing top-notch skills in oral and written communication, active

listening and analytical problem-solving skills. Enhances customer experiences by employing service-

oriented behaviors, understanding customer desires and providing customized solutions to build

loyalty.

Skills

© Understanding Customer Needs © Critical Thinking

© Customer Service and Assistance © Solving Customer Concerns

Inbound and Outbound Calling

Work History

Customer Service Representative, 01/2019 to 12/2022

Alorica — Greensboro, NC

@ Maintained customer satisfaction with forward-thinking strategies focused on addressing

customer needs and resolving concems.

Answered customer telephone calls promptly to avoid on-hold wait times

Answered constant flow of customer calls with minimal wait times.

© Offered advice and assistance to customers, paying attention to special needs or wants.

© Met customer call guidelines for service levels, handle time and productivity.

Education

06/2018

T.W.A Andrews High School - High Point, NC

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