FRANKLYN ROY

*** ****** *** ********** ** ***** 718-***-**** ad31rw@r.postjobfree.com

CERTIFICATIONS

CPR/AED/First Aid ISSA Certified Fitness Nutrition ISSA Certified Personal Trainer ISSA Certified Strength & Conditioning Coach ISSA Certified Exercise Therapy Coach

CORE SKILLS

● Marketing/Promotions

● Revenue Growth

● Personal Training

Fitness

● Group Training

Specialist

● Problem-Solving

● Communication

● Client relations

● Program Development

● Talent Acquisition

WORK EXPERIENCE

Zoo Health Club General Manager/Fitness Manager New Jersey 2019-2020

● Staffing and Development Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals

● Conduct health assessments or fitness orientations to all members.

● Hires, trains and develops a strong team of Personal Trainers

● Member services, including regular communication via phone, e-mail and in person to answer questions, resolve complaints, and to provide top notch customer service and quality control.

● Prepared and presented quarterly business plans

24 Hour Fitness Fitness Manager New Jersey 2018-2019

● Developed strategies for marketing the personal training department and increasing club memberships through new members, referrals, and renewing clients.

● Managed the entire fitness program sales cycle from client prospecting to closing.

● Increased team's customer support capabilities, resulting in faster issue resolution and higher retention and satisfaction.

● Crafted and executed marketing strategies designed to meet and exceed program revenue goals for all fitness programs, and forecasted and presented estimated revenue projections.

● Ordered and implemented equipment and programming for Small Group Training facility

● Recruited, auditioned and hired qualified instructors whose certifications and instructional skills matched program requirements and would enhance our class offerings and programs.

● Hired, Interviewed and trained Personal Trainers & Class Instructors. NEW YORK SPORTS CLUB Fitness Manager New Jersey 2010 -2018

● Managed budgets from within the Personal Training Department, membership sales, training sessions.

● Worked closely with the marketing department to create and promote and write copy for special events and programs.

● Conducted weekly audits and performance evaluations of all personal trainers.

● Developed business plans and coaching reports for all personal trainers, empowering them to reach their monthly targets.

● Consistently exceeded revenue expectations and finished in the top tier of clubs in the Brooklyn Market.

● Grew an underdeveloped team from 58% to 120% of goal.

● Interacted and communicated with club members regularly to solicit feedback in order to ensure customer satisfaction.

● Supervised and coordinated the activities of workers engaged in the planning, selling and instructing of fitness plans for clients of health clubs.

● Scheduled personal training sessions and gym tours. Project Renewal Medical Aid New York, NY 2005-2010

● Assisted with the timely disbursement of medications.

● Prepared daily medication reports.

● Observed and reported behavioral changes.

● Performed and recorded vital signs.

● Reviewed MAR (Medication Assistance Records) on a monthly basis to verify that they are complete and correct.

References Available upon Request

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