Karen M. Bitter

**** ****** ****

Madison, WI *3718

Cellular 608-***-****

ad31jm@r.postjobfree.com

Objective

I am looking for an opportunity to further my career within my bachelor's degree in healthcare administration.

Work History

01/2019-Present

SSM Dean Outpatient Center-700 S Park St. Madison, WI

Advanced Scheduling/Patient relations

Schedule complicated Cardiology procedures

Call patients to schedule appointments/reschedule appointments

Answer 50-120 calls per day assisting patients

Help at check-in desk

Help at check-out desk

Created a Prior Auth Workque that I work on daily

Call Insurance companies

Help all Staff in Clinic with many Insurances questions

Develop a workflow for working on work ques to assist patients in making appointments

9/2017-01/2019

UW Health – 1 S Park St Madison WI

Registration

Check-in and check-out patients for appointments in General Surgery, Endocrinology, Oncology and Vein Clinic

Create new patients in Epic

Train new employees

5/2014-8/2017

Unity Point Health Meriter - West Washington Clinic, Madison, WI

Lead Reception/Registration

Supervise a small staff of receptionists/Registration clerks

Schedule front end staff

Schedule and check patients in at a fast-paced clinic with multiple providers from Specialty to pediatrics as well as adult family Med

Handle multi-line phone system

Able to multi-task at a fast-paced clinic

Work with Epic, Word, Microsoft Office, Excel,

Re-organize workspace

05/13-05/14

Meriter Hospital, Madison WI

HUC (Health Unit Clerk)

Answer phones and patient call lights for a busy Med/ Surgical Floor

Work with Epic, Word, Microsoft Office, Excel,

Sat on Unit Counsel

Order supplies for floor

Re-organize workspace

Answer multi-line phones

07/2011-05/2013

Meriter Hospital, Madison WI

CNA

Assist patients on a busy 34 bed ortho med/surg unit

Flexible shifts worked

Team Player

Good Multi-tasker

Work with Epic, Word, Microsoft Office, Excel

12/2008-Present

Community Living Alliance Madison, WI

Personal Care Worker

• Assist Son with ADL’s

• Assist son with finances

01/2001-07/2011

Central Wisconsin Center State of Wisconsin

CNA

• Assist mentally handicapped adults with daily living skills

• Organize client’s rooms

• transport clients to activities and physical therapy

10/1997 – 3/2008

GATO Partnership, Sun Prairie, WI

Property Manager

• Manage 112 Units Commercial and residential

• Schedule and show vacant units for rental

• Schedule all maintenance, painting, cleaning and utility workers

• Collect rent from renters

• Handle court proceedings for collections and evictions

• Mowed Lawns

• Snow Removal

• Landscaping, raked leaves, trimmed and shaped bushes

03/1991 – 8/1999

Port Vista Associates

Resident Manager

• Manage 72 Units (apartments)

• Schedule and show vacant units for rental

• Schedule all maintenance, painting, cleaning and utility workers

• Collect rent from renters

• Handle court proceedings for collections and evictions

• Mowed Lawns

• Snow Removal

• Landscaping, raked leaves, trimmed and shaped bushes

06/1989 – 7/1991

RDI (Rehab Designs INC.), Madison, WI No Longer in business

Head Upholster/Administrative Assistant

• Upholster and fabricate custom wheelchair systems

• Schedule fittings for clients

• Order and maintain supplies for shop

• Accounts payable and payroll for shop

• Handle court proceedings for collections

• Assist in fittings and measuring clients for the systems

10/1981 – 6/1989

Shopko Stores INC, Madison, WI (No longer in business)

Salesclerk

• Work full and part-time for several different locations over the 8 years of service

• Inventory merchandise

• Stock shelves

• Organize work for co-workers in my department

• Organize new products on the sales floor

• Prepare merchandise for sales

• Clean stock room

Education

Bachelor’s Degree Health Care Administration 9/2010-9/2014

Ashford University, Iowa

Diploma 1983

LaFollette High School, Madison, WI

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