RHONDA STOUTMIRE *** Orchard Ln. Warner Robins, GA 31093

Cell: 478-***-**** Email: ad31jc@r.postjobfree.com

PROFILE:

Self-motivated starter that believes in doing things right the first time and takes the initiative to do things on my own while completing task(s) effectively and efficiently as possible, while working alone or with team members. Always willing to step in to help team members with duties and responsibilities to meet deadlines, or complete daily tasks.

QUALIFICATIONS:

Fifteen years of experience of repairing, restoring, and formatting computers, installing printers

and software, replacing CD drives, hard drives, and defragmenting hard drives.

Eight and a half years of experience using hand tools to tear apart and rebuild small parts for 16, 12,

10- and 8-cylinder locomotive engines.

Three and half years of operating a scan unit, data punch card and reading machine, receiving, filing,

processing, and routing classified and unclassified messages.

Three and a half years of experience in receiving, turning in, processing, storing, and issuing supplies.

EDUCATION:

1- 2019 to 12-2020 Central GA Technical College 80 Cohen Walker Dr. Warner Robins, GA 31088

478-***-**** Information Technology, Associate’s Degree GPA 2.96 Graduated 6-2021

Study Courses: Computer Concepts, Hardware and Maintenace Installation, Operating Systems and Virtual Cloud, Computer Networking Fundamentals, Program Design and Development, Information Security Fundamentals, Microsoft Client, Microsoft Server Infrastructure, Windows Server and Identity, Introduction to Cisco Networks, Cisco Routing and Switching, C# Programming I, and Desktop Support Concepts.

1-2014 to 5-2017 Central Georgia Technical College 80 Cohen Walker Dr. Warner Robins, GA 31088

478-***-**** Criminal Justice, Associate of Applied Science Degree GPA 3.12 Graduated 5-2017 Study Courses: Elementary, Intermediate, and College Algebra, Introduction to Sociology, Criminology, Victimology, Criminal Law, Principles of Law Enforcement, Ethics and Cultural Preparation, Homeland Security, and Facility Security.

11-2005 Penn State, Shenango Campus, 147 Shenango Ave. Sharon, PA 16146 724-***-****

Real Estate Certificate of Completion Currently hold Georgia Real Estate License #366663

12-1986 to 3-1987 United States Army Signal School, Ft. Gordon, GA 30813

Automatic Data Telecommunication Center Operator Certificate of Completion

2-1982 to 3-1982 United States Army Quartermaster School Ft. Lee, VA 23801

Material Handler and Storage Specialist Certificate of Completion

AWARDS:

Cisco Letter of Completion Routers and Switches 1

Central GA Tech College Honor Roll Certificates Fall 2015, 2016, Spring 2017, 2019, Summer 2020

U.S. Army Good Conduct Medals 1984 and 1987

U.S. Army Achievement Medal 1984

Certification:

Security+ CompTIA expires March 2026

Cisco Certified Network Associate Cisco expires June 2024

Clearances: Active Secret Clearance

Technical Certificates: Central Georgia Technical College

Computer Hardware Specialist

PC Repair and Network Technician

CompTIA Helpdesk Specialist

CompTIA Hardware/ Software Preparation

Work History:

TekSynap, Corp. Queue Manager 03/2022 – 02/2023

1900 Oracle Way, Suite 800, Reston, VA 20190 833-***-****

Duties: Routed Helpdesk tickets remotely using ServiceNow to computer technicians.

Worked efficiently and effectively to remotely assign tickets to computer technicians nationally, internationally, and according to most critical incident and SLA. Familiar with help desk ticketing

Systems, Ability to research, and find solutions without supervision. I resigned from this job due to my Security+ Certificate expiring, renewed Sec+ Certificate May 2023.

Croop-LaFrance, Inc. Computer Support Technician III 06/2020 – 02/2021

250 Martin Luther King Blvd. Warner Robins, GA 31098 478-***-****

Duties: Provided technical support for user workstations, and/or laptops for hardware and software issues.

Provided excellent customer service, communication, and problem-solving skills.

Currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance until 2030.

Responded to customer requests by providing fast, and efficient resolutions.

Utilized Remedy ticket management system to enter, document, track, resolve, and close User tickets.

Managed time and workload to meet monthly quotas.

Interacted with other technicians, to troubleshoot and perform appropriate diagnostic action required with professionalism and proficiency to contact customers via telephone and email to provide technical support.

Understood and applied technical advice, installed software and mapped Network Drives.

Supported multiple clients on-site and remotely and assisted Users with migrating to One Drive.

Used Microsoft Outlook Calendar to keep up with tasks, deadlines, meetings, timecards, and appointments.

Century 21 Homes and Investments Realtor 11/2015 – 11/2017

331 Margie Dr. Warner Robins, GA 31088 478-***-****

Duties: Completed training and Post License Education as a licensed realtor for the State of GA.

Completed listings contracts for clients and generated Comparative Market Analysis for sellers

to compare similar properties in the local neighborhood.

Photographed client’s home so potential buyers could view the home on the Multi-Listing Service.

Currently, I am still licensed in GA to work in Real Estate.

State Court of Houston County Assistant Deputy Clerk Intern 8/2015 – 11/2015

202 Carl Vinson Parkway Warner Robins, GA 31088 478-***-****

Duties: Developed a numerical system to make it easier to locate files in the vaults.

Processed and filed misdemeanor traffic violations, active civil lawsuits, and garnishments.

Maintained and retrieved active and closed files from the vaults and file cabinets.

United States Army Data Telecommunications Center Operator 10/1988 – 5/1990

HHC 2nd Signal Brigade Mannheim, Germany 09086

Duties: Held a Top-Secret Background Security Clearance and supervised three personnel to ensure the Telecommunications Center was operating according to the standards of the US Army.

Processed, classified and unclassified messages for military units in the Mannheim, Germany.

Checked messages for accuracy before issuing them to the correct units and made sure messages sent within the timeframe according to their precedence.

Sent messages via Data Card Reader machine and Optical Scan Reader Unit.

Backed up messages via Magnetic Tape Drives.

United States Army Data Telecommunications Center Operator 10/1986 – 10/1988

HQUSAEUR & 7th Army Brigade Heidelberg, Germany 09075

Duties: Held a Top-Secret Background Security Clearance.

Processed, classified and unclassified messages for military units in the Heidelberg, Germany.

Sent messages via Data Card Reader machine and Optical Scan Reader Unit.

Checked messages for accuracy before issuing them to the correct units and made sure messages sent within the timeframe according to their precedence.

Backed up messages via Magnetic Tape Drives.

United States Army Material Handler and Supply Specialist 10/1983- 7/1985

58th Light Equipment Maintenance Unit Ft. Bragg, NC 28307

Duties: Received an Army Achievement Medal for processing and turning in parts to a zero-balance.

Processed, received, stored, retrieved, and issued parts to other military units.

Performed quarterly inventories and surveys to ensure the correct number of parts were on-hand.

and in the correct location and listed in the stock listing weekly.

Researched undocumented parts via micro-fiche to find a storage location for parts.

United States Army Material Handler and Supply Specialist 3/1982 – 10/1983

A Co. 205th Transportation Unit, Hanau, Germany 09165

Duties: The same as when I was stationed in Ft. Bragg, NC apart from supervising 2 personnel and receiving an Army Achievement Medal.

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