Karen Horton

Houston, TX *****

ad31j8@r.postjobfree.com

+1-832-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sutherland Global Services - Houston, TX

May 2019 to Present

Processing payments and refunds, submitting SRS for clients discrepancies, solving clients issues with payments and HS plans, providing exceptional customer service Team Lead

Aramark(Harris County Food - Houston, TX

July 2017 to May 2019

Supervising 40 to 50 inmates, 4 fellow associates, assuring temperatures for food, freezers, ovens,storage rooms are accurate, working productions sheets, assuring correct size spoodles are used when serving, following proper procedures when closing kitchen and assisting mgr when needed Customer Service Representative

Alorica Calling Center - Houston, TX

June 2016 to July 2017

Processing payments and refunds, updating credit card information and clients address when needed, submitting and mailing out prescription, providing exceptional customer service Telephone Operator, Cashier, Head Cashier, Credit Coor., Pricing Coor. Lowe's Home Improvement - Houston, TX

February 2000 to October 2015

Taking incoming calls, processing credit card and cash payments, refunds, submitting credit applications, supervising 15 cashiers, opening and closing registars, calling vendors to try and get credit for damaged items, and if no credit received, thereafter placing items on resale list to sale on floor, working discrepancy worksheet for returned items, assuring credit signature is correct depts and updated, scanning store to assure pricing are correct, and placing items in their depts if in wrong area, working tax exempt worksheet, ordering SOS items for customers, assisti g mgr when needed providing exceptional customer service,

Customer Service Representative/Call Center

SutherlandGlobalServices, Alorica, CVS

Education

GED in Customer Service/ Math

La Marque High School - Houston, TX

June 2016 to June 2016

Skills

• Customer Service

• Kitchen Experience

• Pricing

• POS

• Food Preparation

• Cooking

• Food Service

• Serving Experience

• Food Handling

• Food Safety

• Merchandising

Certifications and Licenses

Customer Focus

February 2000 to Present

Received on a monthly basis for exceptional customer services