NORMA MORRIS

Phone: 815-***-****

Email: ad31iy@r.postjobfree.com

Bolingbrook, IL

HIGHLIGHT OF SKILLS:

• Proven ability to deliver exceptional customer service, ensuring positive interactions and satisfaction.

• Extensive experience in diverse general labor tasks within fast-paced and dynamic work environments.

• Demonstrated effective collaboration with cross-functional teams to implement innovative solutions and achieve common goals.

• Proven ability to manage time effectively in deadline-driven environments, ensuring tasks are completed efficiently.

• Skilled in operating forklifts, ensuring the safe and efficient movement of materials in manufacturing settings.

• Proficient in payroll processing, ensuring accurate and timely transactions.

• Strong verbal and written communication skills, facilitating effective interactions with team members and clients.

• Proactive in identifying and resolving issues, implementing effective solutions to overcome challenges.

WORK EXPERIENCE:

Customer Experience Associate McDonald's Innovation Center, Romeoville, IL April 2023 - October 2023

• Spearheaded testing and optimization of customer service processes.

• Collaborated with cross-functional teams to implement innovative solutions.

• Ensured seamless customer experiences through process refinement and innovation. General Labor Elite Staffing Old World Industries, Bolingbrook, IL August 2021 - March 2022

• Executed various general labor tasks in a fast-paced manufacturing environment.

• Demonstrated strong attention to detail and adherence to safety protocols.

• Collaborated with team members to achieve production targets. General Labor Elite Staffing, Aurora, IL March 2007 - October 2010

• Engaged in diverse general labor activities, showcasing adaptability.

• Maintained a high level of productivity and efficiency.

• Contributed to a positive team culture and effective workflow. General Labor Labor Temps, Aurora, IL November 2010 - August 2012

• Performed general labor duties, ensuring quality and accuracy.

• Demonstrated versatility in handling various tasks and responsibilities.

• Collaborated with team members to meet project deadlines. Machine Operator/ Forklift Driver Dart Container, North Aurora, IL October 2007 - April 2009

• Operated machinery and drove forklifts in a manufacturing setting.

• Maintained equipment and ensured a safe working environment.

• Contributed to the efficient production of goods. Payroll Specialist Paychex Payroll Processing, DuPage County May 1990 - May 1993

• Managed payroll processing activities for clients.

• Ensured accurate and timely payroll transactions.

• Provided excellent customer service and addressed client inquiries. EDUCATION:

2001: College Credits, Richland Community College, Decatur, II Psychology 101, Sociology 101, Technical Mathematics, Computer Technology Certified. 1987: Payroll Certification, Paychex Payroll School, Rochester, NY. Number of years Attended: 1 Degree: Certified, Major: Payroll Specialist 1982-1983: College Certificate, College of DuPage, Glen Ellyn, IL Number of years Attended: 1 Degree: Certificate, Major: Word Processing, Minor: Data Entry