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Customer Service Representative

Location:
Burlington, VT
Salary:
55,000
Posted:
March 01, 2024

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Resume:

Dy’mon Guthrie

Burlington, VT 929-***-**** ad31go@r.postjobfree.com

www.linkedin.com/in/dymonguthrie

EDUCATION

Boston College, Newton, Massachusetts December 2023 Master’s in Education, Global Perspectives

Champlain College, Burlington, VT May 2021

Bachelor’s of Science in Early Childhood Education Minoring in Social Justice

SKILLS

● Google Drive / Microsoft

Office

● UDL Lesson Planning

● Reggio-Emilia teaching

approach

● Arts Integrated teaching

experience

● Leadership

● Interpersonal Skills

● Conflict Resolution

● Imaginative Thinking

TEACHING EXPERIENCE

Integrated Arts Academy, Burlington, Vermont August 2021-July 2023

● Taught 5th grade for two years

● Created arts integrated units as well as mainstream academic lesson plans

● Presented and explained education material to 21 students

● Communicated with parents and schools about students’ progress Belmayne Educate Together National School, Dublin, Ireland September 2019-December 2019

● Assisted mentor teacher with different work zones, including Gaeilge, Math, and Social Studies.

● Constructed and implemented lesson plans on a variety of subjects

● Observed mentor teacher and learned behavioral management techniques RELEVANT WORK EXPERIENCE

Zales, Long Island, NY November 2020-January 2021

Sales Associate/Concierge

● Helped clean the store according to the CDC guidelines due to Covid-19 regulations

● Assisted customers with inquiries and sold jewelry to customers during the Christmas season

● Greeted each customer with professionalism and courtesy David’s Bridal, South Burlington, VT January 2019-August 2019 Customer Service Representative

● Registered brides, bridesmaids, and special occasion customers

● Informed each customer of return/exchange policies, benefits of vendor programs, and David’s Bridal Credit Card

● Assigned customers to consultants using the Customer Service Chart

● Greeted each customer that entered the store with courtesy and professionalism ADDITIONAL PROFESSIONAL EXPERIENCE

Champlain College, Burlington, VT

Career Peer Coach for the EHS Division August 2020-May 2021

● Assisted Champlain College students in creating and modifying their resumes and cover letters for impending jobs and positions

● Worked in teams with other Peer Coaches to facilitate events online, such as Sophomore Summit Content Developer and Video Producer July 2020 - August 2020

● Collaborated with a team of different academic years of programs to produce short educational videos for any virtual workplace

● Recognized as a leader for producing creative, fun, and engaging instructional content in support of our greater educational community

● Practiced advocacy for relationship-centered virtual communications in a remote learning context

● Considered as an early adopter of new technology to support effective teaching and learning Dublin, Ireland Campus Resident Advisor August 2019-December 2019

● Enhanced teamwork and communication skills by working with other members of the team to ensure a safe and fun environment within the Residential and Academic centers

● Performed administrative tasks such as supervising cross-country, educational excursions, advising up to 50 residents, and being present in the Residential building most weeknights to enforce and uphold college policies

● Monitored the Academic center at least one evening a week to ensure the safety of students and faculty Student Ambassador January 2018-March 2019

● Assisted admissions counselors with events

● Gave tours to both admitted and prospective students

● Helped with setting-up for events



Contact this candidate