**** **** ****

Mechanicsville, Virginia *****

Cell Phone: 804-***-****

Email: ad31gb@r.postjobfree.com

Steve Daugherty

Professional Summary

Team-oriented, results driven Senior Information Technology Professional with over 30 years of extensive experience, specializing in Ivanti security patch management, LAN administration and enterprise workstation client support implementing a broad range of hardware and software solutions in large corporate environments. Hardware and software skills focusing on Windows operating systems including Citrix remote environments. Strengths include project development, daily operational management, and customer service.

Experience

Experience

6/2023 – Current APEX Technologies: Contract Consultant Richmond, VA

PC Migration/Refresh Engineer: Allianz Technology

Windows 10 Desktop and Laptop migration for 600+ users.

Setup network imaging/refresh lab.

Hardware support/testing for: Dell 3000, 3080 & 3090 desktops, Lenovo T470s, T14, X1 Cobalt, P16 laptops.

Install, configured ALL Allianz applications.

Tested, updated, and configured OS images.

One-On-One migrations with over 600+ users.

8/2004 – 4/2023 TForce Freight (formerly: UPS Freight/Overnight Transportation) Richmond, VA

IT Senior Support Analyst 3rd Level – 19 yrs.

3rd level Sr. Support of over 1600 On-Site Customers and over 288 Remote Service centers (17,000 customers total)

Hardware/Software Support for over 400 Business and Citrix Workspace Client application solutions.

SLA times at 98 – 99% achieved and maintained.

Ivanti End Point Security: End Point Configuration management assistant administrator for over 4500 workstations. Security vulnerability patching maintained at 98 – 99% remediation. Admin experience with SCCM as well.

Provided complete hardware and software solutions for TForce Freight Commercial and Retail Sales force.

Create, develop, and maintain 3rd level documentation for ALL enterprise production software / hardware applications and solutions.

Manage Service Request, (SR) / Product Request, (PR) production and testing projects. VAST number of projects over 19 yrs. ALL completed per SLA times with 98% Customer Satisfaction.

Deploy custom departmental workstation images for Lenovo, HP, Dell with extensive experience of PC imaging using Microsoft SCCM, PE, PXE, Ivanti/LANDesk End Point/Asset Provisioning patch management.

Created/built/supported Fujitsu Imaging solutions with Kofax hardware/software provisions. – 288+ client workstations to OnBase server database.

Microsoft Office Professional 97, 2000, 2007 – 2019 and 365.

HP MPS network and individual printer support for Home Office, Remote Customers and all 288+ field terminals.

12/2003 – 8/2004 Virginia Information Technology Agency, (VITA)/IPC Technologies Richmond, VA

Senior IT Remediation Consultant - Contract

Network Remote/On-site Remediation of over 79 Virginia State Agencies

Assess, rebuild, migrate, upgrade, maintain, remediate, and test production servers: Windows NT, 2000, 2003, and Novel.

Build and migrate: Intranet, MS Exchange 2000/2003, DHCP, DNS, VPN, OWA, Print, Data, RAS, SUS, Norton Antivirus Corporate, Veritas Backup Exec servers.

Design LAN/WAN Server-Client Ethernet network with Cisco switches/routers: configure, test, implement.

MS Office 2000, 2003, Outlook 2000, 2003, Microsoft Backoffice

Build/rebuild/deploy: Windows 2000, XP Pro desktops, and laptops.

Working knowledge of Microsoft SMS, Symantec Ghostcast servers.

7/2003 – 11/2003 Virginia Department of Taxation/Sycom Technologies Richmond, VA

Windows 2000 Deployment Professional Consultant - Contract

Project deployment of over 500 Compaq/Hewlett-Packard PC’s and Laptops migrated from Windows NT to Windows 2000 Pro. Built custom department software images, utilized Norton Ghost for all PC and laptop systems.

12/2002 - 6/2003 Capital One/Apex Technical Staffing Richmond, VA

Migration Technical Project Leader - Contract

Supervised Technical Deployment Team for XP Migration project. Upgrading on-site hardware/software user resources with OS ranging from Windows 95, Windows 2000 and Windows XP Silver, (Novell Client) edition. Technical troubleshooting project expert.

Utilized PowerQuest ICONFIG software as primary migration tool. MARIMBA software repository tool for application upgrades.

Utilized Norton Ghost to Multicast custom built software images to PCs and laptop systems.

12/1996–12/2002 Georgia-Pacific Corporation/ Fort James Corporation Richmond, VA

Senior Desktop Support 3rd Level – 6 yrs.

Utilized analytical thinking and strong diagnostic skills resolving issues with various business applications including; Microsoft Office, Windows9.x, Windows 2000, Windows XP, Reflections, OnNet 32, Citrix, Visio, McAfee Antivirus, Norton Antivirus, Internet Explorer, PC Anywhere, and Lotus Notes. Provided complete hardware and software solutions for Georgia Pacific’s Commercial and Retail Sales force.

Developed over 50 software images and templates for Microsoft MSI, using applications such as Wise Package Studio, Norton Ghost and Altris PC Transplant which facilitated Georgia Pacific’s Windows 2000/XP Migration.

Supported over 400 administrative staff at our local site.

Supported software, hardware, and performed upgrades on: Compaq Servers, Compaq/NEC/Toshiba/Dell/IBM Desktops and Laptops, and Hewlett Packard Printers.

Education

University of Colorado Boulder, CO

Computer Science: Concentration: Fortran, Pascal, Cobal programming

Metropolitan State College Denver, CO

Engineering Technology

Hardware certifications: (30 yrs. Corporate Support Experience):

Dell, HP, Lenovo self-dispatch Desktop/Laptop engineer.

Professional References Available Upon Request

Technical

Addendum

Operating Systems

Windows XP, 2010, 2011 Professional

Windows NT 4.0, Windows 2000, 2003 Server

Windows NT 4.0 Workstation, Windows 2000/XP Professional

Windows 3.1, 3.11, Windows 95, 98, ME, and XP Home

Networking Protocols and Applications

TCP/IP, NetBUI, IPX/SPX

Active Directory, DNS, DHCP, WINS, VPN, OWA, SUS, SMS, Group Policy Implementation

MS Exchange 5.5 and 2003, RAS, Shiva

Software Supported:

Microsoft Office Professional 97, 2000, 2010 – 2019 and 365, Teams

WEBEX installation/configuration with one-on-one user support

Ivanti / LANDesk End Point/Asset Management, Provisioning patch management

Microsoft SCCM administration

Service Now, (SMC) Support ticketing system

Qualys Security setup/support

Windows PXE, Norton/Symantec Ghost Cast deployment services

Citrix Workspace remote application support

Wise MSI Package Studio

OnNet Suite/Mainframe Emulation

Citrix Workspace: Office 2010, 2016, 365. EDGE mainframe, Avaya Communicator, Reweigh,

Fujitsu Kofax Imaging systems.

Client Side SAP GUI 2.2E, 3.1H

Veritas Backup Exec 8.0, 8.5, 9.0, 9.1

ArcServe Backup

Internet Explorer all versions

Wingate Proxy server, Win Proxy Server, Microsoft Proxy Server, ISA Server

Hardware Supported:

Repair computer equipment and correct software-related problems for all staff as needed and coordinate repairs with vendors as needed.

Full comprehension of mother board/CPU/RAM configurations: Lenovo, HP, Toshiba, NEC and Dell.

Familiar with setup/servicing HP MPS, Epson, Brother, RICOH printer products

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