CAREER SUMMARY

Passionate Scrum Master & Agile Project manager with 7+ years of experience as Scrum Master/Agile Project manager in delivering high-quality software products, enterprise applications, driving end-to-end continuous improvement, cross-functional collaboration, and ensuring product quality throughout SDLC.

Seasoned Coach & facilitator for solving analytical complex problems, improving communication & collaboration, and building high performing teams & leadership, to drive agile project success with tools like JIRA, Confluence, Azure DevOps & Rally etc.

Worked in multiple domains - Financial, Airline, & Banking. Specialized in implementation & optimization of complex workflow.

Helped, Guided, and coached multiple teams on Agile Mindset, improving productivity, better estimations, correct prioritizations KPI/report generation, software testing, Testing strategy, Sanity, Load/Stress, UAT Testing.

Utilized the concepts of customer centricity and design thinking to coach PO to optimize value and design best solutions

Highly experienced to transform teams and organization into Agile WOW to foster a culture of transparency, adaptability, and excellence.

ACHIEVEMENTS

• 70% increase in velocity for 3 teams by having me as a scrum master

• Successful transformation of 4 teams from waterfall WOW to Agile

• Reduced delivery time up to 50% led to successful reduction of product cost.

• Reduced defect count by 70%.

• Increased team collaboration for a multi-cultural team

• Increased commitment reliability

• Launched New program for New Joiners.

• Driven dozens of improvement initiatives

• Formed Agile COE

• Designed Full end-to-end Agile WOW for feature and support teams

WORK EXPERIENCES

Sr. SCRUM MASTER

United Airlines Chicago IL Sept 2018 – Present

• Coached, Helped and Guided cross-functional team of 10 Dev+QA professionals for development of new product involving all aspect of the project from requirement to deployment & support phase.

• Collaborated closely with multiple cross-functional teams – product managers, product owners, developers, and stakeholders to help and coach them on product requirement gathering, making a cross functional team from starting, and advocate for agile process & quality improvement in each phase of SDLC, with alignment with ART PI objectives.

• Acted as a servant-leader, focusing on making team empowered to handle impediments and driving changes to removing impediments with RCA techniques like 5-Why, fostering self-organization, and promoting continuous process improvement.

• Facilitated daily scrum meetings, sprint planning, sprint demo and sprint retrospectives, enhancing team communication, coordination and continuous improvement.

• Introduced agile principles into teams WOW, teams working agreement, incorporating Scrum and Kanban(team & program), XP practices such as Pair Programming to improve project visibility, identify issues in flow, optimize delivery speed, and increase quality.

• Spearheaded the integration of Agile principles with a focus on system thinking into every process and WOW, improving responsiveness to changing requirements and reducing time-to-market.

• Introduced and coached team on CI-CD, automated testing tools, decreasing manual testing efforts by 30% and increasing test coverage also resulting in quality improvement and defect reduction.

• Assisted RTE & collaborated with PO-PM for PI planning preparation focusing on creating transparency and best practices for program backlog refinement and linking vision-strategy.

• Coached PO for MVP identification, US mapping and US writing using INVEST criteria.

• Delivered multiple trainings and workshops for various teams to inculcate Agile Mindset, educate teams and leaders the importance of Agile WOW, and help them to set correct leading-lagging indicators and used JIRA, Rally & Mural teams to track performance.

• Coached and worked with teams to improve their agile maturity.

Scrum Master

Wells Fargo Chicago, IL June 2015 – May 2017

• Successfully transformed waterfall team to agile and focus on making team mature self-managing team.

• Facilitated all Scrum ceremonies including Iteration Planning, Daily Standups, Iteration retrospectives, Iteration Reviews, and Backlog Refinement for an Agile team.

• Facilitated, Optimized Scrum practices and principles to increase customer and partner satisfaction.

• Supported the Product Owner in refining and managing the product backlog.

• Facilitated Scrum events and other meetings for effective collaboration.

• Identified and removed impediments to ensure team productivity and goal achievement.

• Used Jira and Kanban Board to track key Scrum metrics (burndown/burnup, velocity, capacity, CFD) to help deliver committed work.

• Tracked meaningful metrics for product delivery and improvement.

• Maintained information radiators and team tools for enhanced visibility.

• Engaged in Agile Community of Practice to exchange knowledge and improve skills.

Business Analyst/Project Manager

Capital One Romeoville, IL March 2011 – June 2015

• Facilitated, planned and executed sprint events and project milestones meets/releases.

• Identified and implemented a long-term pricing experiment that increased the customers’ lifetime value by 20%.

• Tracked all sprint & project reports and coached teams to understand them.

• Ensure resource availability/capacity management throughout the project.

• Track project progress and milestones and generate regular status reports.

• Communicate project updates to stakeholders and continuously assess and manage project risks and Implement risk response plans and foster strong client and team relationships.

• Address stakeholder concerns and feedback and manage stakeholder expectations.

• Gathering, reviewing, and analyzing business and industry data, using data analytics tools

• Developing creative, data-backed solutions for problem areas of operation

• Presenting insights and results to high-level decision-makers.

EDUCATION

Bachelor of Science (BS), Computer Science Lewis University, Romeoville, IL

Associate of Applied Science (AAS), Application & Technical Support Specialist College of DuPage, IL

Associate of Science (AS), General Studies Waubonsee Community College, Sugar Groove, IL

Certificate, Computer Information Systems - Java Language College of DuPage, IL

Diploma in Accounting and Business, ACCA-UK

CERTIFICATIONS

SAFe Advanced Scrum Master – ScaledAgile

Professional Scrum Master (PSM1)

Certified ScrumMaster® (CSM®)

SCRUM MASTER ACCREDITED CERTIFICATION

SKILLS

• Scrum/Kanban Implementation

• Bringing Agility

• Coaching, Mentoring & Training

• Facilitation

• Servant leadership

• Collaboration & Communication

• Agile Project management

• Product & Sprint Planning

• MVP & MMF

• User Stories, BDD/TDD

• Estimation & Prioritization

• Stakeholder Management

• Agile Risk Management

• Process Improvement (Project

• & Program Level)

• Coaching for XP & Engineering Practices

• Leadership and Management

• Analytical & Problem-Solving

• Online collaboration tools - Atlassian Jira, confluence and Miro

• Metrics and Data Analysis

• Technical skills (SQL, SW Testing, Jenkins, CI-CD)

• MS Excel, PowerPoint

• Coaching for Transparency, Inspection & Adaption

• Dashboards in JIRA/Confluence

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