MAI NGUYEN

Annandale, VA ***** ad31fl@r.postjobfree.com 703-***-****

linkedin.com/in/mainguyen19/

EDUCATION

The George Washington University Washington, DC

Bachelor of Science May 2024

Bachelor of Science in Information Systems, Minor in Computer Science GPA: 3.6; Presidential Academic Scholarship

Coursework: Database Principles and Applications, Foundations of Cloud Applications, Foundations of Web Analytics EXPERIENCE

NAVY FEDERAL CREDIT UNION Vienna, VA

ATM Infrastructure Intern December 2022 - Present

● Manage hundreds of ATM security vulnerability tickets alongside ATM engineering team by extracting ATM vulnerability group data with Splunk and analyze information with Microsoft Excel, resulting in closing 18 vulnerabilities and 1,668 vulnerable items

● Develop over a dozen automated reports in Splunk recording ATM OS and software compliance, leading to update of over 35 ATMS from Windows 7 to Windows 10 and UberAgent compliance of 900+ ATMs

● Leverage Windows PowerShell ISE to ensure that monthly ATM security patches are up to date by creating a scalable PowerShell solution to use ATM IP addresses to iterate through 900+ ATMs and extract relevant information, generating over a dozen reports and contributing to over 99% ATM security patch compliance monthly

● Create exception ticket submission process documentation and upload to team SharePoint site, introducing teamwide resolution standard for recurring issue

● Assigned 1000+ vulnerable items on ServiceNow, contributing to increase in weekly vulnerability closing by 40% MOVEMENT LABS Remote

Operations Intern August 2022 - December 2022

● Boosted volunteer recruitment website rebuild using Webflow, resulting in a major visual site update

● Provided basic communication support for text banking volunteers, resolving issues ranging from basic clarification to de- escalating dissatisfaction

● Audited 200+ text conversations weekly, resulting in filtered contact list information to ensure focus on recruitment of potential volunteers

BOOLEAN GIRL Arlington, VA

STEM Instructor June 2022 - December 2022

● Developed coding challenges encouraging creativity through animated and visual effects in classes containing 20+ students, resulting in completion of final projects demonstrating masterful understanding of programming fundamentals

● Coached on best coding practices by teaching industry specific knowledge, such as frequent testing and problem-solving skills

● Maintained students' wellbeing with attention to classroom behavior and surroundings, resulting in a safe and fun learning environment

CENTER FOR THE ADVANCEMENT OF THE STEADY STATE ECONOMY Remote Editorial Intern January 2022 - April 2022

● Updated hand-drawn article graphics by utilizing Clip Studio software, resulting in more readable digital designs supplementing published article

● Researched and wrote 2 1500+ word articles on topics such as climate change, videogames, and electric vehicles, resulting in articles published on organization website and in increased site traffic and engagement

● Collaborated with supervisor and executives weekly by corresponding emails and taking feedback on deliverables, resulting in efficient communication of organization mission

SKILLS/ACTIVITIES

● Technical: Java, Python, JavaScript, SQL, MongoDB, HTML, Salesforce, Microsoft Excel, Microsoft Word, Splunk, ServiceNow, Windows PowerShell ISE, Apache Spark, Project Management, Azure DevOp, AWS Databricks

● Interests: Web Development, Illustration, Videogames, Language Learning