Rasheema S. Jordan

773-***-**** ad31dr@r.postjobfree.com

Career Objective

To secure a position as a Customer service professional and champion for a-wide growth company, in which I may use my related training, team development, and productivity. With a talent of maintaining a high level of focus and accuracy in a fast-paced environment, while managing expectations, and implementing new processes to meet each goal successfully.

I bring a broad range of technical, logistic, and data analysis experience in office and restaurant settings across a span of more than 20 years. Given My outgoing, friendly,and people oriented personality, I connect well with diverse groups and individuals. I am also very well- organized. I possess solid communication skills that aid my ability to efficiently support upper management. I would be a great asset to your company. Professional Strengths include:

Innate Problem Solver Analytical Skills Organization Skills Compliance and Implementation Data Integrity Data Entry Strategic sales knowledge Multi-line phone talent WORK EXPERIENCE

Roti Modern Mediterranean

Catering Support Assistant Manager Chicago, IL 05/2015- 01/2024

● Answered an average of 30 calls per day by addressing customers' inquiries

● Described the food products to customers, assisted customers with food selections, and customization requests

● Politely assisted customers in placing orders via telephone, and email

● Resolved customers inquiries and complaints in a timely and empathetic manner

● Communicated with Managers regarding product availability, and time efficiency of deliveries

● Catering Marketing emails which resulted in 20% growth of sales.

● Assisted with training and recruitment.

Eataly

Counter Sales Chicago, IL 12/2013-12.2015

● Providing outstanding customer service

● Performed register transactions

● Maintained accurate account balance

● Recommendations on gelato, chocolates,and pastries

● Prepared nutella crepes per quality standards

● Barista: prepared

● Ensured all display foods and merchandise were attractive to the customers Corner Bakery Café Chicago, IL 03/2013 - 12/2013

Catering Supervisor

● Entered orders placed online into POS

● Placed and modified ordered over phone using POS

● Breakfast and lunch preparation

● Assembled catering food in baskets, trays and bowls

● Daily customer call back

● Menu presentation and food tasting

Rasheema S. Jordan

773-***-**** ad31dr@r.postjobfree.com

Buca Di Beppo, Chicago, IL 06/2005 - 01/2013

Hostess / Catering Captain

● Lead hostess: responsible for reservations, and servers

● Provided customers with accurate directions, parking information

● Entrusted to balance cash drawer

● Delivery of catering orders

● Assistant to Sales department

● Training and orientation of new hires

Education

Robert Morris College Chicago 2003

Professional Diploma In Medical Assistance

Theodore Roosevelt High School Chicago 1994

Diploma