Marcus Richards, CCIE

Jonesboro, GA ***** • 678-***-**** • ad31da@r.postjobfree.com

Network Engineer

Accomplished professional with extensive experience managing and supporting complex networks, ighly skilled at identifying root causes of issues and recommending long-term solutions to prevent recurrences, correct critical issues, and retire outdated or failing equipment. Adept at leading projects from initial planning through completion, collaborating with cross-functional teams to coordinate system design, product definition, release documentation, and data transmission. Hold multiple Cisco certifications, including CCIE, five CCNAs, and five CCNPs as well as ITIL Foundation certification and technical training.

CISCO VETERAN CARE:

Router- config, install, troubleshoot, de-install.

GSR12000, Cisco 7507, Cisco 7200, Cisco 3660, Cisco 3800, Cisco 2900 Cisco 2600, Cisco 800

Switches- config, install, troubleshoot, de-install.

Cisco 4500, Cisco 3850, Cisco 3750, Cisco 3500, Cisco 2950, Cisco 2900.

Core competencies

•Cisco Hardware Installation & Configuration

•Routing, Switching, Wireless Access Points

•Performance Monitoring & Optimization

•Network Security Appliances & Solutions

•ITIL Change Management Practices

•Project Planning & Management

•Global Migrations / Implementations

•Troubleshooting & Root Cause Analysis

Technical Proficiencies

Software/Tools:

Cisco Call Manager, Cisco Jabber, Skype for Business, ServiceNow, Remedy, SolarWinds, eHealth, Looking Glass, MRTG, Ethereal, Splunk, Visio

Hardware:

Cisco Aironet Access Points (1240, 1142, and 2600 series), Cisco Wireless Controller (5550, 2500 series), Cisco Routers (2821 series; Nexus 7010, 5000, 2000 series), Cisco Security Appliances (ASA 5520, 5540, 5510), TelePresence, Juniper Firewalls (SSG 520), Cisco VoIP, NEC VoIP, F5 Load Balancers, Foundry Switches (624), PBX, IBM MQ Servers, Riverbed Steelhead & Interceptor.

Protocols:

Routing: RIP, RIPv2, EIGRP, OSPF, BGP-4, MPLS (MPBGP, MPLS RSVP TE); Switching: VTP, 802.1q, ISL, Spanning Tree 802.1D; Traffic Engineering & High Availability: VRRP, HSRP

Layer 2:

Ethernet, HDLC, Frame Relay, PPP, and ATM

Professional Experience

I am a veteran of the Vietnam War, I served in Thailand, in support of the war effort. My job was a communications analysis, from July 26, 1974- June 23, 1975, I was stationed at Udorn, Thailand. During that time I was expoxed to "Agent Orange". Saturday, April 16, 2011, I was rushed to the hospital, and was told that I would be a Diabetes the rest of my life. And I have to thanks the Veterans Administration, for All The Help given me. Over the years. I had problems, and the Va gave me and OK that I could go back to work, about October 2019. So I have been actively looking for work. And got a lot of "R T R", Rights to Represent, and got no feedback. So, I brought a Cisco lab, to work from home, and worked with Linkend Training, to keep up my skills and work on a project that I wanted to do, it is to pass the Cisco Collaboration, Implenting and Operating Cisco Collaboration Core Technologies, 350-801, CCIE version. So I have not been wasting time, but looking for work.

A3 solutions / General Electric Power Company, Atlanta, GA

Network Administrator/Network Engineer (Contract), 6/2017 – 11/2017

Manage GE Power Company’s Cisco EIGRP infrastructure running Cisco Aironet 1240, 1142, and 2600 series Access Points, and Cisco 5550 and 2500 series Wireless Controllers, and Cisco TelePresence systems.

•Successfully maintained and supported entire network for executive office building, warehouse, and three distribution centers totaling more than 900,000,000 square feet.

•Communicated with users, tracked technical issues with Cisco Jabber, Skype for Business, Cisco routers and switches, 2821, 2600, 7200, 7500, 3750, 3550, 2950,

•Cisco Call Manager, 7960,7942, 7935, 7910, 7925.

•Cisco Telepresence 60, SX10HD, SX20N, TX9000, 3000,IX5000, EX90-K9, CTP-1100, CTP-1300,

•Cisco Air net 1240, 1142, and 2600 Access Points.

Collabera Inc., Mount Holly, NJ

Remote Network Engineer (Project-based Assignments), 10/2015 – 12/2015

Completed short-term staff augmentation engagement for telephone system migrations at nationwide bank branches.

•Installed, configured, and tested Cisco Call Manager version 10 to replace legacy PBX system and Cisco 2821 series routers with three levels of fallback.

•Created system documentation and verified completed projects met all customer requirements.

CIGNA, Lithia Springs, GA

Network Engineer (30-day Project), 3/2015

Served as network engineer to fill in for full-time staff during vacations. Logged and tracked trouble tickets using Remedy.

•Utilized SolarWinds, eHealth, Looking Glass, MRTG, Ethereal, Splunk, and other tools to monitor network.

•Troubleshot and diagnosed root causes of technical issues, turned up new sites, restored applications, and created network diagrams in Visio.

SITA, Atlanta, GA

Lead Specialist (Five-month Project), 5/2014 – 10/2014

Managed project to deliver iBorders Advanced Solutions to global airline and government clients for improved border control and positive passenger experience.

•Installed and configured IBM MQ Servers, Orange Business Services products, T1 lines, Juniper SSG 520, Juniper NetScreen 208, ISG 1000- and 2000-series security appliances, F5 load balancers, Cisco 2811-series Integrated Services Router, Cisco ASA 5520, VRRP, HSRP, RIP, RIPv2, EIGRP, OSPF, BGP-4, MPLS, VTP, 802.1q, ISL, Spanning Tree 802.1D, and Layer 2 composed of Ethernet, HDLC, Frame Relay, PPP, and ATM .

•Enabled communication between government database, airline reservation system, and data center in London with connections in London for QA applications and production traffic. Used Splunk to monitor traffic and connectivity.

InComm Inc., Atlanta, GA

Senior Network Engineer, 10/2013 – 5/2014

Maintained network hardware and provided 24x7x365 support. Monitored network using SolarWinds, eHealth, Looking Glass, MRTG, Ethereal, Splunk, and other tools. Created firewall requests. Prepared Visio diagrams. Environment included Cisco Nexus switches (7010, 5000, 2000), Juniper firewalls, F5 load balancers, Cisco ASA 5520 and 5540, VRRP and HSRP for Traffic Engineering and High Availability, VPN Site-to-Site, Remote VPN, SSL VPN, RIP, RIPv2, EIGRP, OSPF, BGP-4, MPLS, VTP, 802.1q, ISL, Spanning Tree 802.1D, and Layer 2 Ethernet, HDLC, Frame Relay, PPP, and ATM.

•Added new DS3 and DS1 circuits to MPLS network to support gift card applications.

•Performed troubleshooting, problem resolution, site turn-up, and application restoration.

Zones Inc., Alpharetta, GA

Senior Systems Engineer, 6/2012 – 3/2013

Spearheaded planning for hardware/software procurement and major projects involving Cisco products, enterprise applications, and SMB applications.

•Identified and recommended strategies to optimize performance and efficiency based on RISC network assessments.

•Installed, configured, and supported Cisco wireless, web security, VPN, VoIP, and IPS solutions.

A & T Systems Inc., Peachtree City, GA

Telecommunications Engineer, 9/2010 – 6/2012

Performed technical projects at United States Army Reserve locations across the country, including site surveys for classroom certifications. Held Secret Security Clearance.

•Installed, configured, and supported Juniper SSG 520 firewalls, Cisco 2811 routers, Foundry 624 switches, Cisco and NEC VoIP hardware, and switching protocols VTP, 802.1q, ISL, and Spanning Tree 802.1D.

General Dynamics, Peachtree City, GA

Telecommunications Engineer, 1/2010 – 4/2010

Conducted site surveys of US Army bases and provided on-call help desk support to users. Held Secret Security Clearance.

•Completed evaluation of existing call center infrastructure and presented recommendations to improve network performance and meet SLAs.

Strategic Business Systems, Inc., Herndon, VA

VoIP Technician, 8/2009 – 12/2009

Assisted with global deployment of Call Manager 7 for 30K phones on MPLS network (MPBGP, MPLS RSVP TE).

•Provided installation, provisioning, day-one support, and troubleshooting, including installed and configuring Cisco Nexus 7010 switches and ASA 5520 and 5510 appliances.

•Documented all site requirements and developed comprehensive user guide.

Prior experience as Senior Cisco Engineer (Contracted) with Combest, Senior Network Engineer with Fiserv IT Outsourcing, Tier 3 Technical Support Specialist (Contracted) with BellSouth, Senior Engineer with Venture Technologies, Voice TCAM/IP TCAM-Government Accounts with Level 3 Communications, and PBX Technician, High Frequency Radio Technician, and Communication Analyst with the United States Army.

Education and Credentials

Bachelor of Arts in Management, Saint Leo College, Saint Leo, FL. Graduation 1990.

Certifications & Training: Cisco Certified Internetwork Expert (CCIE #8196), Cisco Certified Network Associate (CCNA; five total), Cisco Certified Network Professional (CCNP; five total), ITIL Foundation, FCC LICENSE: N4EMJ-Technical Class

Contact this candidate