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Customer Service Loan Servicing

Location:
Dallas, TX
Posted:
March 01, 2024

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Resume:

Gail Mason

**** ********* ***** **** #**** Grapevine TX 76051 ad31d4@r.postjobfree.com

214-***-****

WORK HISTORY

** ***** ** **** ********* Experience

* ***** ** ********** **********

Liberty Bankers Life Ins Group

Escrow Tax & Insurance and Construction loan Servicer April 22 – Present

Process Escrow payments for Tax & Insurance and Tracking non-Escrowed.

Run Escrow Analysis and adjust payment accordingly.

Track Lot take downs for development loans.

Process Construction Draws, Deposits and Wires

Process Payments, Balance General Ledgers

General Customer Service Requests

Book and Fund Loans

Process, Verify and QC Pay Offs and Lien Releases

Add and update Collateral and Credit Tracking

First National Bank

Mortgage Servicing Specialist September 16 – April 22

Order Appraisals and Flood Certs for Construction Loans

Process Construction Draws, Deposits and Wires

Process Payments, Balance General Ledgers

General Customer Service Requests

Book and Fund Loans

Process, Verify and QC Pay Offs and Lien Releases

Pull Credit Reports for Lenders

Add and update Collateral and Credit Tracking

File, Continue and Terminate UCC filings in CT Lien Solutions

Sovereign Bank

Loan Closer May 15- Sept 16

Build Loan Documents for Commercial and Consumer Deals In LaserPro

Book and Fund Loans

Process, Verify and QC Pay Offs and Lien Releases

Submit Flood Searches

Pull Credit Reports for Lenders

Add and update Collateral and Credit Tracking

File, Continue and Terminate UCC filings in CT Lien Solutions

Post-Closing file Audit

Southwest Securities FSB n/k/a Plains Capital Bank

Collateral Specialist Lead July 13-April 15

Manage and Monitor workflow of the Collateral Operations group.

Run Weekly Exception Reports and Post for Loan Officers

Verify document and control processes for Collateral Substitutions, Modifications, Renewals and Extensions

Process, Verify and QC Pay Offs and Lien Releases

Provide support for imaging and physical filing of loan documents.

Identify and track complex documents for construction as well as SBA loans.

Work with vendors for tracking and imagining systems.

File, Continue and Terminate UCC filings in CT Lien Solutions

Post-Closing file Audit

Nationstar Mortgage

Document Administration Manager Sept 11-July-13

Manage the verification of standing team.

Acquisition Balancing and Document Recovery

Processed Acquisition Assignments

Verify chain of title for the Collateral documents

Interact with internal and external customers.

Reconciliation and quality review of original loan documents

Timekeeping, KPI tracking, and Semi-Annual Reviews for team

Send Defaulted Notes to various Attorneys and Recall them when they become current, using tracking systems and SQL reporting.

Interview, Hire and Train new employees and contractors.

JP Morgan Chase

Commercial Term Lending/Records/Loan Servicer II February 05-Sept 11

Audit and Index commercial loan documents

Team processed pipelines of 1500 loans on a monthly average.

Interact with internal customers on a professional manner.

Support Escrow, Insurance and Post closing teams

Work with multiple programs/applications to research customer information

Reconciliation and quality review of original loan documents

Wrote procedures for daily functions.

Train new employees and contractors

SKILLS

Proficient in MS Word, MS Excel, Access, Power Point, FileNet, Info Access, Tickler, LQAS, FISERV, Synergy, LSAMS, Recon2000, DocTracs, Lotus Notes, Outlook, Jack Henry, LaserPro, Lereta, CT Lien Solutions, Horizon Byte



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