Robert D. Pickard Jr.

** ******* *****, ********, **** 44512, Phone: 330-***-****, ad31cz@r.postjobfree.com

Education: Middle Georgia State University, College of Stem – Macan, Georgia 2023

Degree: Master of Science, Information Technology

Major: Cybersecurity and Computer Forensics

Youngstown State University, College of Stem -Youngstown, Ohio 2020 Degree: Bachelor of Science

Major: Information Technology

Minor: Military Science

Graduation Date: December 2020

Youngstown State University College of Stem -Youngstown, Ohio 2020

Degree: Associates of Science

Major: Information Technology

Graduation Date: August 2020

Cisco Networking Academy, Y.S.U. Metro -Youngstown, Ohio 2004

Certification: Cisco Certified Network Administrator

Military IT Experience: The United States Navy-Pensacola Florida/Various Global Locations

3rd-Class Petty Officer, Crypto-logic Technician (1993-2002)

Achieved Top Secret SCI Classification/Clearance

Maintained data critical to national security

Received, analyzed, and decoded cipher-text

Encrypted and transferred sensitive information

Deciphered complex algorithms

Conducted Threat Level Assessments

Compiled, Analyzed,and updated data logs

Mastered I.T. and Networking Administration

Completed 2nd term expired/Honorably discharged

Conducted Cybersecurity to maintain network integrity

Performed Risk Management assessments for network integrity

Created S.O.P.’s (Standard Operating Procedures) for the organization

Mastered NIST regulations for IT infrastructure

Mastered Active Directory on Windows Server 2008-12

Conducted training sessions on systems for employees

Conducted weekly patching and updates of servers and computers

Administered Physical security created badges for members

Conducted Training of employees on new Technologies

Conducted Security Scans of network infrastructure with IDS

Handled Classified Information and Materials Security

Performed Documenting/Record Keeping

Conducted Intelligence Analysis

Demonstrated Investigation Techniques

Managed Logistics Support

Performed Message Processing Procedures

Conducted Message Traffic Analysis

Performed Process Analysis and Improvement

Lead Project/Program Management

Mastered Teaching/Instructing

Conducted Technical Writing

Performed Visual Information Design

Experience: General Extrusions Incorporation – Youngstown Ohio

Network Administrator / IT Support Specialist II (2021-Present)

Conducted Cybersecurity to maintain network integrity

Created S.O.P.’s (Standard Operating Procedures) for the organization

Performed Software Installation and Maintenance on company computers

Encrypted management laptops and secured company information

Installed Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Visio, Project)

Configured Routers and Network peripherals and Analyzed Logs on Company network

Obtained hardware and software installation skills

Conducted Remote access troubleshooting for company computers

Performed Imaging of new computers

Mastered Active Directory on Windows Server 2008-12

Monitored Blue Iris video monitoring system

Administered Physical security created badges for members

Installed Servers and performed troubleshooting of network

Conducted weekly patching and updates of servers and computers

Installed Ethernet Drop and Wire routing for network

Administered PF Sense Firewall programs

Conducted business to business calls to resolve network, VoIP,and printer issues

Administered Office 365 platform for the company

Performed Risk Management and assessments for network integrity

Administered Entra-Pass Web security system for physical security

Mastered NIST and ISO regulations for IT infrastructure

Created Organization Password Policy for Company

Completed Project Management Training

Conducted Security Scans of network infrastructure with IDS( Intrusion Detection Systems

Farmers National Bank – Canfield, Ohio

IT Support Specialist I ( 2020- 2021)

Conducted Cybersecurity to maintain network integrity

Performed Software Installation on company computers

Encrypted management laptops and secured company information

Installed Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Visio, Project)

Configured Routers and Network peripherals

Obtained hardware and software installation skills

Conducted Remote access troubleshooting for company computers

Performed Imaging of new computers

Mastered Active Directory on Windows Server 2008-12

Provided Technical Support on Mitel 5320, 5330 IP phones.

Administered Mitel VoIP systems for Company

Performed Computer Forensics, on hard drives and recovered corrupted data

Conducted remote sessions via Connect wise technical support system to assist members

Completed work orders via Spiceworks ticketing system

Created S.O.P.’s (Standard Operating Procedures) for the organization

Completed IT Help Desk Professional Certification

Completed Cisco CLI Router and Switch Configuration Certification

Created Blueprints/Technical Diagrams

Performed Budget Management

Handled Classified Information and Materials in a Secure setting

Performed Network Administration

Conducted process Analysis and improvement

Provided Project/Program Management

Conducted Risk Management

General Motors Corporation-Lords town, Ohio

Assembler/Metal Finish (2008- 2017)

Conducted quality assurance over metal performed error correction over the automobiles

Installed bumpers and fitted doors

Assisted in other various areas of the assembly line as requested by management

Mastered multiple work assignments on the team

Fiserv Health/Harrington Benefits-Boardman, Ohio

Provider Specialist ( 2002-2007)

Conducted business to business calls to obtain information on accounts.

Quoted benefits and managed accounts utilizing the Ericsson Telecommunication System

Maintained provider records using the TPX system

Administered HIPPA, Cobra, and Medicare Benefits

Compiled reports using Microsoft Word and Microsoft Excel

Responsible for quality assurance as it relates to medical records and reports

Technical Skills:

Completed advanced Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Visio, Project)

Obtained hardware and software installation skills

Displayed Extensive experience using the Ericsson Telecommunication software package

Learned Python, SQL, Java, and C++ programming languages

Accomplished CCNA upon completion of Cisco Academy 2004

Performed Computer Forensics, imaged hard drives and recovered corrupted data

Administered Office365 platform in a banking, Office setting.

Conducted training sessions on systems for employees

Completed Information Technology Management training

Completed Clifton strengths training

Performed Threat Level Assessments

Completed Ethics training for Leaders

Administered Microsoft Exchange DNS Server

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