Customer Service Project Manager
Resume:
Ivan Forde
Snellville, GA *****
*********@*****.***
Work Experience
Senior Network Computer Technician
Cambridge Public Schools - Cambridge, MA
• Troubleshoot, repair and upgrade computer and related peripherals including printers on MAC and Windows OS platforms and hubs/switches in network closets, computer labs, offices and classrooms.
• Install software, hardware, and related equipment in compliance with copyright laws & the district's Acceptable Use Policy.
• Assist with the maintenance of hardware, software, and peripherals inventory system.
• Provide support and assistance for staff on proper use of equipment, basic troubleshooting, and preventive maintenance techniques.
• Provide onsite visits and phone assistance to users as it relates to hardware, software, and peripherals.
• Train personnel to enhance staff usage of desktop computers and department policies and procedures.
• Work cooperatively with contracted vendors.
• Research and evaluate emerging technologies.
Senior Project Manager
FedEx Kinko's Inc - Boston, MA
1999 to 2007
• Coordinates and designed digital output for major companies.
• Delegated and tracked workflow.
• Assisted customers with various tasks including computer troubleshooting.
• Ran production jobs and maintained the docutech.
• Assisted customer service representatives.
• Installed, repaired, and maintained computer equipment. Docutech Operator
Copy Cop - Boston, MA
1998 to 1999
• Ran production jobs and maintained the docutech.
• Greeted and assisted customers with their copies and wrote up job tickets.
• Ran heavy-duty high quality orders.
• Assisted customer service representatives.
Education
Associate of Science in Computer Information Systems in Computer Information System
Roxbury Community College - Roxbury, MA
2005 to 2006
Bachelors of Science in Management Information Science in Statistics University of Massachusetts - Boston, MA
Skills
• Microsoft Office
• Adobe Creative Suite
• Mac OS
• Microsoft Windows
Certifications and Licenses
CompTIA A+
Present
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