Ivan Forde

Snellville, GA *****

ad31aj@r.postjobfree.com

954-***-****

Work Experience

Senior Network Computer Technician

Cambridge Public Schools - Cambridge, MA

**** ** *******

• Troubleshoot, repair and upgrade computer and related peripherals including printers on MAC and Windows OS platforms and hubs/switches in network closets, computer labs, offices and classrooms.

• Install software, hardware, and related equipment in compliance with copyright laws & the district's Acceptable Use Policy.

• Assist with the maintenance of hardware, software, and peripherals inventory system.

• Provide support and assistance for staff on proper use of equipment, basic troubleshooting, and preventive maintenance techniques.

• Provide onsite visits and phone assistance to users as it relates to hardware, software, and peripherals.

• Train personnel to enhance staff usage of desktop computers and department policies and procedures.

• Work cooperatively with contracted vendors.

• Research and evaluate emerging technologies.

Senior Project Manager

FedEx Kinko's Inc - Boston, MA

1999 to 2007

• Coordinates and designed digital output for major companies.

• Delegated and tracked workflow.

• Assisted customers with various tasks including computer troubleshooting.

• Ran production jobs and maintained the docutech.

• Assisted customer service representatives.

• Installed, repaired, and maintained computer equipment. Docutech Operator

Copy Cop - Boston, MA

1998 to 1999

• Ran production jobs and maintained the docutech.

• Greeted and assisted customers with their copies and wrote up job tickets.

• Ran heavy-duty high quality orders.

• Assisted customer service representatives.

Education

Associate of Science in Computer Information Systems in Computer Information System

Roxbury Community College - Roxbury, MA

2005 to 2006

Bachelors of Science in Management Information Science in Statistics University of Massachusetts - Boston, MA

Skills

• Microsoft Office

• Adobe Creative Suite

• Mac OS

• Microsoft Windows

Certifications and Licenses

CompTIA A+

Present

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