Case Management Social Services
Resume:
DeAnna Ratliff
***************@*****.***
Daytona Beach, FL
I am an ambitious wife and mother of four adults, with a Bachelor of Science degree in Criminal Justice. Possesses strong people skills and a desire to work with the public. Authorized to work in the US for any employer.
Work History
Social Service Director
Alleghany Health and Rehab
Clifton Forge, VA
September 2023 to November 2023
Duties:
Admit/discharge residents.
Counsel residents/families.
Write a Care-Plan for the resident.
Administer Psychosocial assessments on residents.
Investigate abuse/incidents within the facility.
Do PIPS/QAPI reports.
Find residents housing when they are discharged.
Advocate for residents.
Run Resident Council meetings.
Run Medicare meetings, Investigation meetings, Falls meeting, Weight meeting, Care-Plan meeting, and abuse meeting.
Write Psychotropic drug reports.
Long Term Care certified through the state of Virginia.
F&C Benefits, Self-Sufficiency, & Fraud Management Supervisor II
Virginia Department of Social Services:
Rockbridge Area Department of Social Services
Lexington, VA
January 2023 to August 2023
Duties:
F&C (Family and Children) Benefit Programs Supervisor II:
Supervise Programs Specialists (Medicaid, SNAP, and Energy) who determine eligibility for government assistance programs and a variety of other staff.
Train, lead, and develop staff and monitor case management service.
Self Sufficiency Supervisor II:
Train, lead and develop a team to provide programs such as TANF, VIEW, and
Childcare to our community.
Provide supervision to programs aimed at increasing individuals’ self-sufficiency, including housing, childcare, financial assistance, and workforce development programs.
Provide oversight to case management services to help strengthen and empower our citizens.
Serve as a collaborative member of our leadership team.
Write up the VIEW funding report for our agency for approval by the state of
Virginia.
Fraud Management Supervisor II:
Final review, approval, and classification of investigations to reduce public assistance fraud, waste, and abuse.
Gather evidence.
Write up fraud referrals for Grand Jury.
Write up the Fraud funding report for our agency for approval by the State of
Virginia.
Advanced in interview skills, training, investigating, gathering evidence, and reading cases.
Benefit Programs Supervisor and Self Sufficiency Supervisor
State of Virginia Department of Social Services
Alleghany County Social Services
Covington, VA
October 2018 to November 2022
Duties:
F&C (Family and Children) Benefit Programs Supervisor:
Supervise Programs Specialist (Medicaid, SNAP, and Energy) who determine eligibility for government assistance programs and a variety of other staff.
Train, lead, and develop staff and monitor case management service.
Self Sufficiency Supervisor:
Train, lead and develop a team to provide programs such as TANF, VIEW, and
Childcare to our community.
Provide supervision to programs aimed at increasing individuals’ self-sufficiency, including housing, childcare, financial assistance, and workforce development programs.
Provide oversight to case management services to help strengthen and empower our citizens.
Serve as a collaborative member of our leadership team.
Write up the VIEW funding report for our agency for approval by the state of Virginia.
I am advanced in interview skills, training, and reading cases.
Front Desk/Night Auditor
Hampton by Hilton
Covington, VA
July 2017 to February 2018
Duties:
Did all Front Desk related work such as checking in/out guest.
Did billing of guest.
Answered switchboard.
Supervised the hotel.
Did night audits.
Watched security cameras.
Education
Bachelor of Science in Criminal Justice
Southern New Hampshire University
Manchester, NH
December 2022 to October 2023
Kaplan University On-Line
Cedar Rapids, IA
Criminal Justice
March 2010 to August 2014
Clayton High School
Clayton, NJ
Academic Studies
September 1986 to June 1990
Skills
FMLA (5 years)
Java (5 years)
Databases (10+ years)
Writing Skills (10+ years)
Medical Records (2 years)
Case Management (4 years)
Crisis Intervention (4 years)
Management (6 years)
Public speaking (2 years)
Microsoft Office (10+ years)
Organizational skills (10+ years)
Guest Service (1 year)
Human Resource (4 years)
AWS (2 years)
Microsoft Excel (8 years)
Interviewing (6 years)
Night Audit (1 year)
ADP (8 years)
Operating Systems
JavaScript (4 years)
Typing
Data collection (10+ years)
Administrative Experience (7 years)
S3 (4 years)
HTML5
Computer literacy (10+ years)
Fraud Investigator (6 years)
Front Desk (1 year)
Bookkeeping (2 years)
Microsoft Edge (2 years)
Microsoft SQL Server (3 years)
Supervising experience (5 years)
Negotiation (5 years)
Google Suite (7 years)
Social Work (4 years)
Leadership (5 years)
MySQL (2 years)
Civil rights (7 years)
Fraud Certified (5 years)
Social work
Biostatistics
Criminal investigation
Adult Protective Services
Elderly investigation
SNAP Certified
Medicaid (F&C, ABD, and LTC Certified)
SPIDeR
SOLQ
VEC
VACourt System
LexisNexis
SAS
DMAS
SVES
SAVES
REFERENCES
Dawn Riddle Virginia Department of Social Services-DARs
Phone: 540-***-****
Margarite Irwin Virginia Department of Social Services-Fraud Investigator
Phone: 434-***-****
Doris Childs Retired from Virginia Department of Social Services
Phone: 540-***-****
Contact this candidate