Customer Service Agent
Resume:
Sade Dennard **** Wakefield Ave
Jacksonville,Fl *2208
***********@*****.***
EXPERIENCE
Citibank,Jacksonville,FL Customer Advocate (Remote) September 2022-November 2023
Responsible for assisting customers with processing payment investigations, credit limit increases, and disputing transactions via phone or chat. Correlating dispute/fraud investigations for customers to review potential fraud. Assist customers in identifying fraud alerts and transactions when making purchases.
ERC, Jacksonville,Fl -Customer Service Agent(Hybrid) July 2021 - June 2022
Responsible for assisting customers with processing loan payments, checking status of mortgage accounts, and transferring calls to the correct department.
Amazon Fulfillment Center, Jax,Fl - Warehouse Ass. February 2019 - January 2023
Responsible for offloading stock deliveries, processing work orders, locating merchandise, and packaging orders for shipment. You will also be required to operate warehouse machinery including forklifts, cherry pickers, and pallet jacks.
ToysR Us, Jacksonville,FL — Cashier/Customer Service July 2016 - JAn 2017
Responsible for taking money in the form of cash,check,and/or credit. Able to issue out receipt, and open.close credit accounts. EDUCATION
Valencia College, Orlando,FL — Associates(Some college) Aug 2016 - Feb 2018
Stanton College Prep, Jax,Fl — High School Diploma Aug 2012 - Jun 2016
SKILLS
Customer Service
Customer Care
10 key data entry
Team player
LANGUAGES
English
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