Gabrielle Whitney
Ankeny, IA
****************@*****.***
I have worked mostly in the security, retail, and bartending fields with a strong desire for something more heart pumping and exciting. Ambitious and flexible person who is calm under pressure and works well in fast-paced, team-based environments. I am seeking a very long career with room for advancement.
Authorized to work in the US for any employer
Work Experience
Prep Cook/Line Cook
Glenora Wine Cellars - Dundee, NY
March 2022 to August 2022
Supervisor: Executive Chef Simon 315-***-**** - Can Contact Sous Chef Steven: 843-***-**** - Can Contact
Pastry Chef Patti: 252-***-**** - Can Contact
Bartender
Hyperion Field Club - Johnston, IA
August 2021 to January 2022
• Tend to guests needs
• Provide a safe environment for gets
• Adhere to state laws for sales of alcoholic beverages
• Preform tasks in an orderly fashion
Bartender/Server
Des Moines Golf and Country Club - West Des Moines, IA July 2019 to August 2021
Fill guest orders
Meet guest needs
Mix beverages to meet guest standards
Obey state laws in regard to any and all alcohol sales Keep work area clean and satisfactory
Maintain employer needs in a timely fashion
Armed Security Officer
Midwest security Patrol - Clive, IA
August 2019 to December 2020
Armed bar security, patrol designated areas, maintain safe environment, foot patrols of designated locations, weekly/nightly reports
Security Officer
Allied Universal Security Services - Des Moines, IA November 2017 to February 2018
Start Date: 11/2017 End Date: 02/2018
Supervisor: Lieutenant Baumert
May Contact: Yes
Job Duties: • Patrol set area and perimeter per orders • AUDIX (Dispatch) • Main gate and truck gate duties per instruction • Safety and hazard patrol • File Reports and paperwork in timely fashion • Monitor entrance and exit of guests and employees on and off property Security Officer
Securitas Security Services - West Des Moines, IA
April 2016 to March 2017
Location: 1011 Office Park Rd #2 West Des Moines, Iowa, 50265 Phone Number: 515-***-****
Job Title: Security Officer
Start Date: 04/2016 End Date: 03/2017
Supervisor: Patrick
May Contact: Yes
Job Duties: • Monitor guests and employees entering and exiting the facility • Monitor metal detectors
• Monitor objects brought onto property • Maintain professional appearance • Write daily reports for safety and unauthorized objects
Manager on Duty
Dollar General - Des Moines, IA
May 2012 to September 2014
Start Date: 05/2012 End Date: 09/2014
Supervisor: Demetrius Scott
May Contact: Yes
Job Duties: • Managed staff of six sales associates and one team leaders.
• Reported to the district manager regarding all store and staff issues.
• Inventory, stock, truck, display.
• Cash handling, safe, and till count.
• Customer service, returns, complaint management
Education
Associates of Applied Science in Criminal Justice/Law Enforcement Kaplan University - Urbandale, IA
Associates of Applied Science in Criminal Justice/Law Enforcement Des Moines Area Community College - Ankeny, IA
Skills
• collection (Less than 1 year)
• Customer service (10+ years)
• Data collection (2 years)
• Excel (8 years)
• Highly organized (8 years)
• Microsoft Outlook (Less than 1 year)
• Outlook (Less than 1 year)
• problem solver (8 years)
• RECEPTIONIST (2 years)
• RETAIL SALES (8 years)
• time management (10+ years)
• VERY ORGANIZED (8 years)
• Weapons (1 year)
• Word (10+ years)
• Security (3 years)
• Organizational Skills (8 years)
• Cash Handling
• Typing
• Management
• Stocking
• Bartending
• Restaurant Experience
• Hospitality Experience
• Warehouse Experience
• JavaScript
Certifications and Licenses
Concealed Carry Class
May 2020
Completion of concealed carry class at indoor range. First Aid CPR AED
February 2020 to July 2022
Weapons Permit
June 2020 to June 2025
Nonprofessional multi-state carry and conceal weapons permit. Bartender License
Guard Card
Armed Security License
Food Handler Certification
Assessments
Bartending — Expert
January 2020
Understanding, pouring, and mixing drink orders
Full results: Expert
Coffee Shop Manager — Highly Proficient
January 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Attention to Detail — Proficient
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
First Aid — Proficient
May 2020
Treating common medical emergencies
Full results: Proficient
Food Safety — Highly Proficient
May 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Work Style: Perseverance — Highly Proficient
May 2020
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Highly Proficient
Customer Service — Proficient
August 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Food Service: Customer Situations — Familiar
April 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Familiar
Workplace Safety — Familiar
June 2020
Using safe practices at work
Full results: Familiar
Work Style: Conscientiousness — Expert
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Food Service: Customer Situations — Proficient
August 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting Full results: Proficient
Cooking Skills: Basic Food Preparation — Proficient August 2020
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Proficient
Retail Customer Service — Expert
August 2020
Comprehending and responding to retail customer needs. Full results: Expert
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Work Style: Conscientiousness — Expert
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Attention to Detail — Proficient
May 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity Full results: Proficient
Security Guard Skills — Proficient
August 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Customer Service Fit — Highly Proficient
August 2020
Measures the traits that are important for success for customer service roles Full results: Highly Proficient
Cashier Skills — Highly Proficient
October 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Bartending — Proficient
September 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Food Safety — Highly Proficient
May 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Attention to detail — Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work Style: Conscientiousness — Expert
August 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Retail Customer Service — Expert
August 2020
Comprehending and responding to retail customer needs. Full results: Expert
Data Entry: Accuracy — Proficient
August 2020
Entering data quickly and accurately
Full results: Proficient
Manufacturing Fit — Highly Proficient
December 2020
Measures the traits that are important for success in manufacturing roles Full results: Highly Proficient
Automotive maintenance — Familiar
October 2020
Knowledge of vehicles, vehicle maintenance, and repairs Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Strong decision maker
• Data collection
• Weapons Safety
• Criminal law knowledge
• Customer-focused
• Skilled trainer
• Adherence to high customer service standards
• Excellent time management skills
• Effective problem solver
• Microsoft Outlook, Word and Excel
• Exceptional communicator
• Strong work ethic
• Highly organized