MUSTAFA K. SHIELDS

SUMMARY OF QUALIFICATIONS

Successful military career experience. Background encompasses specialized training and deployment overseas to perform security and law enforcement duties. Experienced in administrative and customer service duties. Recipient of several recognition rewards for service in the Military such as: service medals, Certificates of Appreciation in Leadership of the 218th Regiment for professionalism, expertise, and dedication to duty while providing administrative support. Areas of Expertise include:

•Security Services •Using Office Equipment •Customer Service

•Data Entry/Recordkeeping •Confidential/Documentation •Software Abilities

•Logistics •Computer Technician skills •Personnel Functions

PROFESSIONAL EXPERIENCE

Chief Services & Security Services, Greenville, SC

Unarmed Security Officer 03/2020 - Present

Performed preventative patrol in assigned areas for any crime activity and to ensure safety of residents, staff, and students.

Conducted foot and vehicle patrol around property perimeter as well as escort services for employees and visitors. Thoroughly documented incident reports for company record.

•Monitored and controlled access to data centers. Completed daily logs, and monitored cameras.

•Assessed diverse security situations to deter and report any problems or potential issues.

•Developed the ability to relate effectively and professionally with customers when providing information, and handling complaints. Maintained positive relations with the public.

•Obtained a sled card to become a certified security officer

U.S Security Associates, Greenville, SC

Unarmed Security Officer 03/2013 - 6/2014

Performed preventative patrol in assigned areas for any crime activity and to ensure safety of residents, staff, and students.

Conducted foot and vehicle patrol around property perimeter as well as escort services for employees and visitors. Thoroughly documented incident reports for company record.

•Monitored and controlled access to data centers. Completed daily logs, and monitored cameras.

•Assessed diverse security situations to deter and report any problems or potential issues.

•Developed the ability to relate effectively and professionally with customers when providing information, and handling complaints. Maintained positive relations with the public.

•Obtained a sled card to become a certified security officer

AP Security Services,Greenville, SC

Unarmed Security Officer 07/2019 - 12/2019

Performed preventative patrol in assigned areas for any crime activity and to ensure safety of residents, staff, and students.

Conducted foot and vehicle patrol around property perimeter as well as escort services for employees and visitors. Thoroughly documented incident reports for company record.

•Monitored and controlled access to data centers. Completed daily logs, and monitored cameras.

•Assessed diverse security situations to deter and report any problems or potential issues.

•Developed the ability to relate effectively and professionally with customers when providing information, and handling complaints. Maintained positive relations with the public.

•Obtained a sled card to become a certified security officer

Carolina Security Services, Spartanburg, SC

Unarmed Security Officer 08/2013 - 2/2015

Performed preventative patrol in assigned areas for any crime activity and to ensure safety of residents, staff, and students.

Conducted foot and vehicle patrol around property perimeter as well as escort services for employees and visitors. Thoroughly documented incident reports for company record.

•Monitored and controlled access to data centers. Completed daily logs, and monitored cameras.

•Assessed diverse security situations to deter and report any problems or potential issues.

•Developed the ability to relate effectively and professionally with customers when providing information, and handling complaints. Maintained positive relations with the public.

•Obtained a sled card to become a certified security officer

Department of Corrections, Columbia, SC

Correctional Officer in Training (Academy) 04/2012 - 06/2012

Officers ensure the care, custody and control of inmates in accordance with Department policies and

procedures.

● Observe inmate activity in person and on closed-circuit

monitors; identify inmates who have behavioral, medical or other problems so that appropriate safety and security

measures may be taken; and perform general security duties to prevent escape, disorder, rule infractions and harm to

inmates, visitors and staff.

● The general security duties performed by officers require them to search inmates, visitors,

cells and other areas for weapons and contraband; monitor and regulate inmate and staff movement; maintain and

record inmate counts, cell assignments and other pertinent information; escort inmates within and outside the

institution; use and maintain keys and other equipment; and supervise inmate work details.

Allied Barton Security Services, Columbia, SC 08/10 – 02/11

Security Officer

Provided security services for clients of largest American-owned security officer services company.

Performed preventative patrol in assigned areas for any crime activity and to ensure safety of residents, staff, and students. Clients included Remington College and USC apartment complex.

•Conducted foot and vehicle patrol around property perimeter as well as escort services for employees and visitors. Thoroughly documented incident reports for company record.

•Monitored and controlled access to data centers. Completed daily logs, and monitored cameras.

•Assessed diverse security situations to deter and report any problems or potential issues.

•Developed the ability to relate effectively and professionally with customers when providing information, and handling complaints. Maintained positive relations with the public.

•Obtained a sled card to become a certified security officer

Army National Guard 10/04 – 10/10

Administrative Specialist /Human Resource Specialist (SCANG

Worked within the United States and internationally in Egypt and Iraq. Performed a wide range of tasks including logistics coordination working with natural resources and implementing security and administrative tasks. Performed personnel functions including distributing mail, serving as office messenger, and distributing classified and non classified paper work to soldiers. Worked with highly confidential personnel records while ensuring privacy was maintained. Supported PMA cadets.

•Conducted training classes and participated in designing courses; taught ethnic course

•Created military calendar detailing events throughout the year

•Obtained a GSA license for military vehicles.

•Implemented aspects of customer service and effective problem-solving, including resolving soldiers’ questions and concerns, escalating of calls when necessary.

•Accountable for processing recommendations and awards.

MUSTAFA K. SHIELDS PAGE 2

FOOD SERVICES EXPERIENCE

Worked in a variety of fast food environments. Exercised thorough knowledge of store systems.

Accountable for contents of cash drawer, including receipts, and cash shortages.

Contributed to customer retention by ensuring a high level of customer service and ensuring customer satisfaction. Maintained food stock and sanitation of facilities.

Zaxby’s LLC

Cook 11/2014 - 3/2019

Kentucky Fried Chicken, Columbia, SC

Cook 09/2011 - 03/2012

Wendy’s Carolina Restaurant Group, Columbia, SC 02/2011 – 09/2011

Grill Worker

Taco Bell, Columbia, SC 04/2011 – 09/2011

Food Preparer

Hardees Burgers, Greenville, SC 2006 – 2008

Cashier/Cook

Backyard Burger, Independence, MO 2005 - 2006

Cashier Cook

OTHER WORK EXPERIENCE

McEntire Produce Plant, Columbia, SC

Food packer, Assembly worker 04/2012 - 06/2012

Packed and unpacked food products, Cut and washed food products as well.

EDUCATION

Earl C. Clements Job Corps Academy, Morganfield, KY, Certificate of Business Technology 8/03 – 8/04

Greenville High School, Greenville, SC HS Diploma 05/1997

LICENSE / CERTIFICATIONS

Military GSA License – 8/09

Security Sled Certification – 2/09

Certificate of Appreciation for Professionalism, Expertise

PROFESSIONAL MEMBERSHIPS

218th Regiment Association – 3 years-Member

Veteran of Foreign Wars – 5 – years Member

Young People Organization – 28 years Member

SKILLS

Microsoft Office: MS Word, Excel, Access, PowerPoint, Outlook, Internet,

Typing 45 wpm, Multi phone lines, Printing, Faxing, Scanning

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