BRITTANY STINSON

ad314s@r.postjobfree.com 208-***-**** Kuna, ID 83634

Summary

Motivation dedication and excellence in customer service are my biggest assets. Experience in abruptly stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale- building techniques to maximize employee engagement and performance. Skills

Customer Service

Time Management

Customer Relationship Management

Microsoft PowerPoint

Microsoft Office

Windows

Account Management

Software

Leadership

Retail Sales

Banking

Critical Thinking

Strong Attention to Detail

Product Knowledge

Information Security

Call Management

Data Entry

Conflict Resolution

Problem-Solving Abilities

Experience

Teleperformance Boise, ID

Content Moderator

06/2022 - 10/2023

Worked remotely and in office for a social media platform ensuring content was within guidelines

Kept up to date with updates on policies constantly updated regulations Hosted wellness workshops as a resiliency warrior, a wellness program leader

Provided excellent customer service to clients

Valor Global Meridian, ID

DES Agent (Arizona)

02/2021 - 09/2021

Worked remotely with claimant’s accounts

Kept up to date with DES changes in daily work procedures Kept calls consistently professional and informative Provided excellent customer service to all customers in a timely manner Directed claimants on the procedures and specifics of their claims Albertson's Kuna, ID

Assistant Service Deli Manager

08/2018 - 07/2020

Promoted to Assistant Manager after 8 months

Oversaw day to day Service deli operations

Provided excellent customer service to all customers in a timely manner Directed and led employees to drive productivity and efficiency Enforced company policies and procedures to strengthen operational standards

BS

CaptionCall (Sorenson Communications)

Meridian, ID

Communication Assistant

08/2012 - 06/2014

Handled inbound calls from people from many different cultures and backgrounds, dictated phone calls for the hearing impaired Cultivated and maintained positive working relationships with co-workers Strong interpersonal and communication skills

Education and Training

College of Western Idaho Nampa, ID

College courses in sociology

Expected in 05/2025

GED in CWI

Certifications

Driver's License, 08/01/23, 12/01/32

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