Customer Service Specialist
Resume:
Sheenamarie Ruiz
Cashier
Brooklyn, NY
********************@***********.***
Motivated customer service specialist with over 8 years retail experience in a fast-paced, team- based environment. Friendly Sales associate adept at working in diverse retail and customer service environments. Maintaining a clean, safe and organized store, that is appealing to customers. Categorizes and stocks merchandise with a high level of efficiency. Experienced Cashier with background in customer service and retail. I am a Detail-oriented, friendly and hardworking worker. Cashier with background in cash handling, check out, stocking and bagging. Enjoy helping customers find what they need, discover new products and have a positive overall experience. Authorized to work in the US for any employer
Work Experience
Cashier
Brooklyn, NY
June 2015 to 2017
11385 and Western Beef 301 Morris Ave Bronx NY 10454
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Assisted customers with food selection, inquiries and order customization requests.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Maintained cleanliness and presentation of stock room and production floor.
• Directed calls to appropriate individuals and departments.
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.
• Routinely answered customer questions regarding merchandise and pricing.
• Dedicated to continuously improving sales abilities and product knowledge.
• Asked open-ended questions to assess customer needs.
• Learned, referenced and applied product knowledge information.
•
Cashier/ Receptionist
Blazin Skinz - Brooklyn, NY
2014 to 2015
11237
• Answer Calls.
• Customer Service.
• Maintained cleanliness and presentation of front store.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Routinely answered customer questions regarding merchandise and pricing.
• Dedicated to continuously improving sales abilities and product knowledge.
• Refilled and rotated items on shelves to maintain well-stocked inventory.
• Established and maintained a positive work environment.
• Book Keeping.
• Book Appointments.
Cashier
Western Beef - Long Island City, NY
June 2011 to December 2013
11101
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Assisted customers with food selection, inquiries and order customization requests.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Maintained cleanliness and presentation of stock room and production floor.
• Directed calls to appropriate individuals and departments.
• Organized store merchandise racks by size, style and color to promote visually appealing environment.
• Routinely answered customer questions regarding merchandise and pricing. Education
Associate of Arts in Education
Didn't Finish Boricua College - Brooklyn, NY
Present
High School Diploma
Grover Cleveland High school - Ridgewood, NY
2010
Skills
• Merchandising (Less than 1 year)
• Multi-line (Less than 1 year)
• Multi-line phone (Less than 1 year)
• Multitasking (Less than 1 year)
• problem solver (Less than 1 year)
Additional Information
Skills
• Exceptional communication skills
• Quick learner
• Customer-focused
• Weights and measures
• Working in coolers and freezers
• Multitasking
• Strong work ethic
• Creative problem solver
• Strategic sales knowledge
• Multi-line phone talent
• Product stocking
• Strong communication skills
• Merchandising and displays
• Bending, stooping and turning
• Adaptability
• Employee training
Contact this candidate