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Human Rights Customer Care

Location:
Kampala, Uganda
Salary:
700,009
Posted:
February 29, 2024

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Resume:

CURRICULUM VITAE

MUKISA ABRAHAM

CONTACTS:

+256*********

ad30yb@r.postjobfree.com.

PERSONAL DETAILS:

Nationality: Ugandan

Sex: Male

D.O.B: 17th July 1994

OBJECTIVES.

To undertake apposition of responsibility that i will resourcefully utilize my academic and professional skills I have acquired and have continued to acquire across the years. SUMMARY OF SKILLS.

• Expertise in participatory community development and institutional capacity building.

• Budgeting and management of time.

• Leadership and team work skills.

• Cooperating with other staff aimed at fastening community mobilization, sensitization and motivation skills.

• Honest and dedication to my work.

• Working under minimum supervision and even with no direct supervision.

• Interpersonal relationship skills.

• Meeting standards of quality required by management. Leadership and team work skills.

• Excellent communication skills both written and verbal skills.

• Office management skills.

• Computer skills

ACTIVITIES/RESPONSIBILITIES:

12/11/2022 up to date: iSON experiences

Title: Customer Care Executive

Responsibilities

Handling customer complaints, provide appropriate solutions and alternative within the time limits.

Manage large amount of incoming phone calls

Relaying extensive product information to customers.

Keep record of customer interactions, process customer account and file documents.

Following communication procedures, guidelines and policies.

Take the extra mile to engage customers

Generate sales leads

03/03/2021 - 03/03/2023: Nakaseke District Human Rights Committee/ UGANET. Title: Secretary

Responsibilities.

This is a voluntary responsibility.

• To support case management and ensure documentation and reporting all human rights violations in the district in the district with key focus on HIV, TB, Malaria and GBV.

• To ensure that human rights commitments directly shape and improve the everyday lived experience of all members of the community.

• Addressing human rights violations in the district.

• Writing and filling of meeting minutes.

• Complying and filling of reports.

14th/02/2022 up to date: Concern for the Girl Child. Title: Volunteer - Assistant Programs.

Responsibilities.

• Conducting home visits and school visits.

• Conducting recommitments of all CGC beneficiaries.

• Conducting community dialogues and outreaches.

• Providing counseling and career guidance support to the beneficiaries. Compiling and reporting of monthly and annual reports. 20th/01/2021 – 23rd/12/2021: Umoja Microfinance limited Title: Loans Officer

Responsibilities:

• Marketing of the Company to targeted clients.

• Group Formulation within clients.

• Leadership formulation within the groups.

• Updating of organization and group books of accounts.

• Disbursement of loans.

• Releasing the realized.

2021 General Elections: Electoral commission.

Title: Presiding Officer.

Responsibilities:

• Receiving and returning electoral equipment during the 2016 general elections.

• Demarcation of the polling station.

• Receiving and returning of polling equipment to the Returning Officer.

• Overseeing and supervising of the polling assistants.

• Declaration of the overall winner at the polling station. 10th/01/2020 - 17th/01/2020: Ministry Of Health.

Title: Data Clerk.

Responsibilities:

• Registering legible Ugandans to receive government mosquito nets.

• Finding out the exact number of people per house hold in a given village that are to receive mosquito nets.

• Allocation of mosquito nets to all registered households with the exact number of nets registered.

01st/05/2018 - 12th/02/2020. Luweero District local government Title: Volunteer/ Social Worker

Responsibilities.

• OVCMIS data entry to the MoGLSD data system.

• Home visits.

• Data capture and entry of Social Economic Strengthening Programs such as YLP, PCA, and UWEP.

• Capacity building and training in various children homes.

• Training and preparing youths in programs such as YLP, PCA, and UWEP 14th/01/2021: UGANDA ELECTORAL COMMISSION

Title: Presiding Officer.

Responsibilities.

• Registering voters and displaying the voters register.

• Demarcation of the polling station.

• Receiving and returning of polling equipment to the Returning Officer. Overseeing and supervising of the polling assistants.

• Declaration of the overall winner at the polling station 10th/07/2018: Electoral commission.

Title: Presiding officer.

Responsibilities:

• Registering and displaying of village voter register.

• Demarcation of the polling station.

• Receiving and returning of polling equipment to the Returning Officer.

• Opening and closing of polling rounds.

• Overseeing and supervising of the polling assistants.

• Declaration of the overall winner at the polling station. 18th/02/2016: Electoral commission.

Title: Presiding officer.

Responsibilities:

• Demarcation of the polling station.

• Receiving and returning of polling equipment to the Returning Officer.

• Opening and closing of polling rounds at the polling station.

• Overseeing and supervising of the polling assistants.

• Declaration of the overall winner at the polling station. 03rd/01/2016 – 27th/12/2017 C4S security services (Uganda) LTD Title: Body Guard

Responsibilities:

• Detecting and prevention of crime at the work premises.

• Controlling traffic at the work premises.

• Welcoming and assisting clients at the work station.

• Controlling access.

• Identifying and preventing of occupational hazards.

• Ensuring safety of property and persons at the work station. Responsibilities:

PROFESSIONAL QUALIFICATIONS.

YEARS INSTITUTION COURSE AWARD

2017- 2019 Kampala University. BSWSA. DEGREE

2012-2014 Luteete secondary School. UACE

2008-2012 Wobulenzi Town Academy U.C.E

2002-2008 Kasana Junior School. PLE

RESEARCH INTERESTS.

• HIV/AIDS.

• Gender and women skills.

• Peace and Conflict.

• Entrepreneurship and taxation.

• Community service.

• Behavioral change.

• Public health.

SHORT COURSE OFFERED.

• Certificate in Child Protection.

• Certified Customer Care Representative.

• Certificate in Case Management of Childhood Illness

• Certificate in HIV/AIDS Legal and Policy Requirements

• Diarrheal Diseases Course

• Building Blocks for Humanitarian Practice Course

• Certificate in Basic First Aid training.

• Certificate in understanding and application of the OVCMIS tool.

• Certificate in Financial Literacy and Personal Development

• Certificate in Information Technology.

HOBBIES.

• Adventure.

• Soccer.

• Watching movies.

• Listening to gospel music.

• Exploring.

• Extending social services to the needy and putting a smile on their faces. LANGUAGES. SPOKEN. WRITTEN.

LUGANDA. Excellent. Excellent.

ENGLISH. Excellent. Excellent

KISWAHILI. Excellent. Excellent

REFERENCE NAMUBIRU

ROSE.

Team Leader CGC- Luweero Field Office 078*******/

070*******.

ad30yb@r.postjobfree.com

NAMIGADDE JOYCE

Senior Probation and Social Welfare Officer/ Luwero. 070*******.

ad30yb@r.postjobfree.com



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